Spa - Director

Bernardus Lodge & Spa, 415 W Carmel Valley Road, Carmel Valley, California, United States of America

Job Description

Posted Monday, March 16, 2026 at 7:00 AM

The Spa Director oversees the overall operations of the Spa at Bernardus Lodge & Spa, ensuring exceptional guest experiences aligned with our Forbes Four‑Star standards and luxury wellness philosophy. As a key ambassador of the Bernardus experience, this role leads spa operations including treatments, retail, wellness programming, and team development while maintaining the highest standards of service excellence.

As one of the few properties in the United States to hold a Forbes Four‑Star rating for Hotel, Restaurant, and Spa, Bernardus Lodge & Spa prides itself on delivering exceptional guest experiences, personalized service, and a culture of employee recognition. The Spa Director is responsible for leading the spa team, driving revenue through services and retail, maintaining operational excellence, and ensuring the spa remains a premier wellness destination in Carmel Valley.

Duties and Responsibilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Primary responsibilities include establishing and maintaining quality product and service levels while maximizing profits; forecasting and budgeting; selecting, training and developing staff; maintaining inventory control; menu development; community liaison; monitoring budget and maintaining high levels of team member satisfaction.

• Controls the sales and profitability of spa services, treatments, wellness programming, and retail operations.
• Establishes and monitors standards for spa services and guest interactions in accordance with Forbes Four‑Star standards and Bernardus service expectations.
• Establishes and maintains effective revenue management techniques to maximize spa service and retail revenues and reviews and analyzes financial performance.
• Develops, implements, and monitors spa budgets while overseeing financial reporting and operational expenses.
• Assesses staffing requirements and recruits spa professionals when needed.
• Adheres to Forbes Four‑Star standards and Bernardus Lodge & Spa handbook policies.
• Manages staff performance in accordance with established standards and procedures.
• Ensures spa team members have a clear understanding of treatment protocols, wellness offerings, retail products, and guest service expectations.
• Organizes and monitors spa staff schedules to ensure appropriate coverage.
• Monitors the overall condition of the spa facility including treatment rooms, locker areas, relaxation spaces, and public areas and ensures deficiencies are corrected promptly.
• Maintains visibility and accessibility to guests, staff, and vendors while fostering open communication across the spa team.
• Ensures guests’ needs are fulfilled and their spa experience exceeds expectations while responding promptly to guest feedback, concerns, or complaints.
• Establishes par levels for spa supplies, equipment, and retail merchandise while maintaining appropriate inventory levels.
• Maintains professional product inventory and controls efficient usage through cost analysis and inventory management systems.
• Collaborates with Sales, Marketing, and other resort departments to promote spa services and wellness offerings.
• Implements marketing initiatives and seasonal spa promotions to drive spa utilization and revenue.
• Ensures compliance with all health, sanitation, and licensing regulations.
• Maintains thorough knowledge of all spa treatments, wellness services, and retail products.
• Prepares accurate and timely operational and financial reports as required.
• Assists spa staff with job functions when necessary to ensure optimum service to all guests.
• Supports safe work habits and a safe working environment at all times.
• Implements procedures to ensure the highest levels of operational excellence and ethics are maintained.
• Other duties and responsibilities may be assigned by management.

Supervisory Responsibilities

• Hires, trains, supervises, motivates, and develops restaurant, banquets, pool and in‑room dining staff; manages schedules and workflow.
• Provides day‑to‑day guidance and oversight of subordinates; actively works to promote and recognize performance.
• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
• Provides timely performance evaluations and makes recommendations for pay increases.
• Monitors, updates, and controls timekeeping function for all staff.
• Approve timesheets and process payroll.

Preferred Experience & Skills

• Two to four years of spa management experience or equivalent hospitality leadership experience.
• Knowledge of professional spa services, treatments, and wellness programs.
• Experience managing retail operations and inventory systems.
• Demonstrated proficiency in supervising and motivating team members.
• Commitment to excellence and high service standards.
• Knowledge of budgeting, forecasting, and financial management.
• Excellent written and verbal communication skills.
• Strong organizational, problem‑solving, and analytical skills.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities.

Physical Requirements

While performing the duties of this job, the employee is frequently required to do the following:

• Must be able to walk, stand and sit for hours at a time.
• Collect, interpret, and/or analyze complex data and information.
• Understand and respond to a diverse population.
• Ability to lift up to 25 pounds.

Certificates & Licenses

• Valid California Driver License is required.

Grooming & Work Attire

• Business attire is required, such as slacks, blouse/sweater, buttoned shirt, and nice shoes. Suit jacket only suggested on days when assisting with client events.
• Name tag required whenever walking through public spaces at the resort.
• No extreme colors, highlights or hairstyles.
• No facial or tongue piercing.
• Necklace and earrings must be office appropriate.

See Employee Handbook for detailed policies.

Work Environment

The work environment at Bernardus Lodge ranges from winter time lows of 20 degrees to summer time highs to 100 + degrees.

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

Disclosure to Job Applicants Pursuant to the California Consumer Privacy Act (CCPA)

As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:

CATEGORY

EXAMPLES

BUSINESS PURPOSE

Personal Identifiers

Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number

1. To comply with state and federal law and regulations requiring; employers to maintain certain records;

2. To evaluate your job application and candidacy for employment;

3. To obtain and verify background check and references; and

4. To communicate with you regarding your candidacy for employment.

Job application, resume, background check results, job interview notes, and candidate evaluation records

Same as above

Employment History

Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations

Same as above

Education Information

Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained

Same as above

If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.

Bernardus Lodge & Spa, 415 W Carmel Valley Road, Carmel Valley, California, United States of America

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