Loan Processor II
Insight Global, Austin, TX, United States
Job Description
A client of Insight Global is seeking a Mortgage Loan Processor II. The Loan Processor II is the primary contact for the borrower and works closely with them to provide an excellent customer experience. The processor is responsible for verifying, compiling, and reviewing information on mortgage loan applications. They ensure that residential loan application files are complete and adhere to established standards.
• Fosters strong relationships with the borrower, Mortgage Loan Originator, Underwriter, Closer, and Title Company and disseminates information promptly
• Communicates with the borrower and all interested parties to close files in a timely manner
• Facilitates the loan timeline and processes to meet our borrower’s expectations
• Completes the initial review of the loan file and conducts a welcome call to borrower to ask any questions and introduce themselves
• Maintains and updates loan information in Encompass including uploading documents
• Evaluates all documentation for accuracy and completeness before submitting a file to Underwriting for Initial approval
• Ensures all Change of Circumstance requests sent to Audit queue (except for lock) within compliance required timeframes
• Manages pipeline daily to ensure all requests are completed within the required timeframe, to stay in compliance
• Reviews Underwriting approval and communicates outstanding conditions still needed to the borrower and the Mortgage Loan Officer
• Responsible for ordering and following up on Insurance, title, appraisals, verifications needed, credit supplements, LDP/GSA, payoffs, etc.
• Maintains every other day follow-up with the borrower on items needed to complete a file
• Analyzes for accuracy, conditions received from borrowers and partners; responsible for obtaining corrections/updates when needed.
• Assists all other departments when needed
• Verifies all customer files are complete and comply with all applicable laws and regulations related to mortgage lending.
• Ensures customer privacy, security of files, and appropriate staff access
• Performs other related duties as assigned
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
• Bachelor's Degree required PLUS 2 years of direct mortgage loan processing experience OR 7 years of direct mortgage loan processing experience
• Proficient with Encompass, or similar loan operating system, and running a desktop underwriting program
• Strong attention to detail with good data entry skills
• Excellent communication skills; must be professional, courteous, and confident
• Strong working knowledge of FNMA, FHLMC, FHA, VA, USDA guidelines
• Thorough understanding of mortgage terminology like DTI, LTV, and PITI Bilingual/Spanish a plus
A client of Insight Global is seeking a Mortgage Loan Processor II. The Loan Processor II is the primary contact for the borrower and works closely with them to provide an excellent customer experience. The processor is responsible for verifying, compiling, and reviewing information on mortgage loan applications. They ensure that residential loan application files are complete and adhere to established standards.
• Fosters strong relationships with the borrower, Mortgage Loan Originator, Underwriter, Closer, and Title Company and disseminates information promptly
• Communicates with the borrower and all interested parties to close files in a timely manner
• Facilitates the loan timeline and processes to meet our borrower’s expectations
• Completes the initial review of the loan file and conducts a welcome call to borrower to ask any questions and introduce themselves
• Maintains and updates loan information in Encompass including uploading documents
• Evaluates all documentation for accuracy and completeness before submitting a file to Underwriting for Initial approval
• Ensures all Change of Circumstance requests sent to Audit queue (except for lock) within compliance required timeframes
• Manages pipeline daily to ensure all requests are completed within the required timeframe, to stay in compliance
• Reviews Underwriting approval and communicates outstanding conditions still needed to the borrower and the Mortgage Loan Officer
• Responsible for ordering and following up on Insurance, title, appraisals, verifications needed, credit supplements, LDP/GSA, payoffs, etc.
• Maintains every other day follow-up with the borrower on items needed to complete a file
• Analyzes for accuracy, conditions received from borrowers and partners; responsible for obtaining corrections/updates when needed.
• Assists all other departments when needed
• Verifies all customer files are complete and comply with all applicable laws and regulations related to mortgage lending.
• Ensures customer privacy, security of files, and appropriate staff access
• Performs other related duties as assigned
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
• Bachelor's Degree required PLUS 2 years of direct mortgage loan processing experience OR 7 years of direct mortgage loan processing experience
• Proficient with Encompass, or similar loan operating system, and running a desktop underwriting program
• Strong attention to detail with good data entry skills
• Excellent communication skills; must be professional, courteous, and confident
• Strong working knowledge of FNMA, FHLMC, FHA, VA, USDA guidelines
• Thorough understanding of mortgage terminology like DTI, LTV, and PITI Bilingual/Spanish a plus