Customer Service Representative

Job Description

Customer Service Representative

This role is responsible for providing sales and customer support to both customers and internal sales representatives. Responsibilities include expediting orders, quoting, order entry, restocking, and troubleshooting issues as they arise.

This is not a high‑volume call center role. The position focuses on custom orders and client‑specific questions, which often require collaboration with other internal teams such as engineering and warehouse operations.

Candidates will begin in an Order Processing Representative role, which is more data‑entry focused while learning the systems and product lines. Daily work will include using Outlook, Excel, and SAP.

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Key Responsibilities

• Process customer orders accurately and efficiently
• Support sales representatives and customers with order‑related inquiries
• Coordinate with internal departments to resolve client‑specific questions
• Assist with expediting, quoting, and restocking activities
• Troubleshoot order or system issues as needed
• Maintain accurate records and documentation

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Skills

• Customer service
• Order processing
• SAP

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Top Skills

• Customer service
• Order entry
• SAP

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Required Qualifications (Must Have)

• At least 1 year of customer service or order entry experience
• Ability to think analytically and learn technical product information
• Positive attitude
• Typing speed of 45 WPM
• Strong computer skills
• Excellent attention to detail
• High School Diploma

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Preferred Qualifications (Nice to Have)

• 4‑year college degree
• Experience working with SAP
• 2–4 years of experience in technical customer service
• Familiarity with a manufacturing or technical product environment
• Interest in technical or hands‑on activities outside of work (e.g., automotive, farming, mechanical hobbies)
• Bilingual in English and Spanish

Job Type & Location

This is a Contract to Hire position based out of Waunakee, WI.

Pay and Benefits

The pay range for this position is $23.21 - $23.21/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Waunakee,WI.

Application Deadline

This position is anticipated to close on Mar 31, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.