Product Director (Client Solutions) - Engine by Starling

Product Director (Client Solutions) - Engine by Starling

5 days ago Be among the first 25 applicants

At Engine by Starling we are on a mission to find and work with leading banks around the world who have the ambition to build rapid growth businesses on our technology. Engine is Starling’s SaaS business, the technology built to power Starling, and two years ago we split out as a separate company. Our modern technology platform is now available to banks and financial institutions worldwide, enabling them to benefit from innovative digital features and efficient back‑office processes that helped Spin & Lean’s success. We are looking for future leaders to build client relationships and work with them to understand their needs and how we can solve them with Engine’s technology.

About the role

We are seeking an entrepreneurial and versatile leader to shape and drive Engine’s product plan for entry into the U.S. market. You will play a vital role in shaping Engine’s North American growth, contributing to growing the list of potential clients in the region and working closely with Product Management and Engineering to help shape Engine’s product roadmap. The Product Director will operate as part of the NA leadership team, working closely with our President (North America) and Engine’s global Client Solutions leadership. The individual will lead the effort to tailor our solution for the U.S. (priority) and Canadian markets and support client programmes from discovery through to build and the launch of new banks, underpinned by Engine.

The role provides a unique opportunity to be a very early hire in the region and work across a number of phases of Engine’s client lifecycle: business development, client discovery and implementation. You will develop strong relationships with our clients and implementation partners in North America and beyond. We’re looking for a versatile, adaptable individual who enjoys the challenge of a varied and collaborative role, with a strong product mindset. You’ll enjoy problem‑solving, getting to the detail, helping new clients launch successful modern propositions and businesses, and supporting our clients throughout their transformation journeys.

What you’ll get to do

General management and day‑to‑day

• Operate as a key part of the NA leadership team and contribute to establishing Engine in the U.S. and Canadian markets with a compelling product and platform
• Maintain a global mindset, learning from the global product team and contributing findings to the global product roadmap for the benefit of all regions
• Build strong relationships both internally and with client and partner organisations, from initial client relationships through to implementation
• Stay abreast of current product developments and innovations globally and apply them to the North American market
• Help grow our North American Client Solutions team
• Join a fast‑growing team that works globally and expects international travel
• Everyone in the company is expected to roll up their sleeves to deliver great outcomes for our clients; we’re a small team where everyone is involved in ‘doing’
• Our teams tend to work in an Agile way, with flexibility to adapt to different methodologies depending on the specific client implementation
• We are an engineering‑led company and we want someone excited by the potential for Engine’s technology to transform banking in different markets around the world

Client discovery & delivery

• Engage prospects and clients for market feedback on product priorities and needs; collaborate closely with our Compliance head to deliver a compelling and compliant product for the NA market
• Collaborate with our product and engineering teams through the discovery and implementation phases to agree on product and platform requirements
• Use your understanding of the Engine product and specific domain knowledge to present a clear and compelling solution to the client

Business development

• Support early‑stage conversations, client workshops and demos, helping to identify and qualify genuine opportunities and contribute to marketing activities and conferences in NA
• Drive strategic client opportunities, including supporting commercial and contractual conversations, preparing for pitches, and other marketing activities such as events and thought leadership
• Foster and maintain strong relationships with our implementation partners, driving collaborative business‑development activities and go‑to‑market strategies

Requirements

Your background

• Strong product mindset and experience in client‑facing roles in banking, consulting, or at a technology company (5+ years)
• Experience in the U.S. banking sector and development of solutions for the market
• Ability to rapidly understand client problems and present solutions in a structured and informative manner
• Excitement about Engine’s technology transforming banking in the U.S. and Canada

Your skills

• Inquisitive, curious and able to understand client issues, needs and concerns while building trusted relationships
• Structured approach to complex or ambiguous problems
• Technical aptitude and curiosity
• Self‑motivated and able to work in a highly autonomous environment
• Comfortable presenting to senior stakeholders, facilitating workshops and discovery sessions
• Adapt communication style to different stakeholders (senior clients, consulting organisations, engineering functions)
• Flexible in approach to delivery; our teams tend to work in an Agile way without being wedded to any particular methodology

Interview process

• Interview with someone from the Client Services team
• Interview with further members of the Client Services team from NA and/or UK
• Final interview with Engine’s North American President and another VP

Benefits

• Medical, dental, and vision insurance plan options
• 401(k) with company match of 100% of the first 4%
• Company‑paid long‑term disability, and life and AD&D insurance
• Optional ancillary benefits such as short‑term disability, accident insurance, legal & ID protection, and more
• 20 days annual vacation PTO and 11 paid holidays

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Other
• IT Services and IT Consulting

Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

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