Area Director
P.F. Chang's, Salt Lake City, UT, United States
Location Requirement: Individual selected for this role must be based in Las Vegas, NV or Salt Lake City, UT
P.F. Chang's is a leader in the restaurant industry, dedicated to delivering exceptional guest experiences and fostering a culture of excellence, integrity, and innovation. The Area Director (known as the Market Partner) oversees multiple restaurants within a designated market, driving sales growth and ensuring operational excellence. This leader ensures alignment with our corporate vision and maintaining the highest standards of quality and service.
Key Responsibilities
Operational Excellence
- Lead restaurants in delivering personalized, guest-centric experiences tailored to the local market.
- Guide teams in achieving KPIs, EBITDA targets, and cost-control goals.
- Ensure compliance with brand standards, health codes, and safety protocols through regular site visits.
Sales and Revenue Growth
- Partner with Operating Partners to launch innovative sales strategies and drive revenue.
- Analyze market trends to adjust tactics and stay ahead of the curve.
- Champion upselling, marketing initiatives, and service strategies to grow top-line sales.
Leadership & Strategic Oversight
- Set strategic direction for the market that aligns with company goals.
- Monitor restaurant performance and identify opportunities for continuous improvement.
- Mentor Operating Partners and support their development into senior leadership roles.
- Lead recruitment and onboarding of new management trainees to ensure long-term success.
- Promote a strong, unified culture of excellence, integrity, and innovation across locations.
Team Development & Support
- Support recruiting, training, and team building across all restaurants in the market.
- Provide consistent coaching and feedback to elevate team performance.
- Assist with conflict resolution and employee relations to maintain a positive work environment.
Required Qualifications
- Requires extensive experience in multi-restaurant leadership in a full-service restaurant company (upscale casual dining is preferred).
- Strong passion for delivering exceptional guest experiences with a guest-centric mindset.
- Proven track record in driving sales growth and achieving KPIs.
- Strong financial acumen and proficiency in POS and corporate software systems.
- Excellent interpersonal communication, critical thinking, and emotional intelligence.
- Prior experience in opening restaurants is strongly preferred.
Working Conditions
- Work is performed primarily in a restaurant environment, occasionally in an office and remote (home)
- Ability to perform the essential functions of the role, including prolonged standing, walking, an