Sr. Director, Quality, MCS

Sr. Director, Quality, MCS page is loaded## Sr. Director, Quality, MCSremote type: Hybridelocations: Morrisville, North Carolina (Office): Charlotte, North Carolinatime type: Full timeposted on: Gestern ausgeschriebenjob requisition id: R46704Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.**The Role:**We are seeking a Senior Director of Quality to lead the MCS segment’s quality strategy and ensure that our products, services, and operations meet or exceed industry standards, regulatory requirements, and customer expectations. This is a high-impact, cross-functional leadership role for an experienced quality executive who thrives in complex, fast-paced environments.**What You’ll Do:****Quality Strategy & Governance*** Develop, implement, and maintain the MCS Quality Management System (QMS) aligned with enterprise and industry best practices.* Lead Advanced Product Quality Planning (APQP) for new product development to ensure best-in-class product quality.* Own segment-wide quality governance, risk management, and reporting to executive leadership.* Ensure compliance with ISO 9001 and other applicable regulatory standards.* Lead internal and external audits and drive timely resolution of non-conformances.**Leadership & Collaboration*** Lead, mentor, and develop Quality, QA/QC, and Compliance teams across the segment.* Partner with Operations, Engineering, Product Management, Service, Customer Success, and Supply Chain to embed quality into daily operations and long-term strategy.* Foster a culture of operational excellence, accountability, and customer-centric quality.**Operational Excellence & Continuous Improvement*** Champion Lean, Six Sigma, Kaizen, and Root Cause Analysis (RCA) initiatives.* Drive improvements in process capability, product reliability, and field performance.* Reduce Cost of Poor Quality (COPQ) and enhance customer satisfaction.**Supplier & Customer Quality*** Lead supplier quality programs, including audits, scorecards, and corrective action plans.* Partner with procurement and operations to strengthen supplier capability and mitigate risk.* Oversee customer quality initiatives, complaint resolution, and warranty performance improvements.**Metrics & Reporting*** Define and monitor KPIs such as defect rates, first-pass yield, customer complaints, on-time delivery, and audit results.* Analyze data and provide actionable insights to executive leadership.**What You’ll Bring:*** Bachelor’s in Engineering, Quality, Operations, or related field (Master’s preferred)* 10+ years of progressive quality management experience, including 5+ years in senior leadership* Deep expertise in Quality Management Systems, regulatory compliance, and cross-functional leadership* Proven experience driving enterprise-level quality improvement initiatives* Experience in multi-site or global operations preferred* Strong strategic thinking, analytical, and communication skills**Preferred Certifications:** Six Sigma Black Belt/Master Black Belt, CMQ/OE, CQE, ISO Lead Auditor**Travel requirement:*** Domestic and International travel up to 30%*#LI-JO2*Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
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