Chief Operations Officer, Operations Director II (NCS) - Department of Housing a

Job Summary

Operations Director II Grade 969 / (Chief Operating Officer-COO)
Department of Housing and Community Development Commission (DHCD)
City of Baltimore Department of Housing and Community Development Commission (DHCD) is seeking an experienced and strategic leader to serve as the Chief Operating Officer (COO). This position supports the Commissioner in overseeing the daily operations of key divisions and ensuring the effective delivery of housing and community development programs throughout Baltimore City. The COO provides executive leadership and operational oversight for multiple divisions, including Consolidated Planning, Development, Homeownership and Housing Preservation, Housing Code Enforcement and Emergency Management, and Permits and Litigation.

Essential Responsibilities

• Assist the Commissioner in directing the operations and activities of the agency through division leadership.
• Provide oversight and coordination of operational programs and services across multiple divisions.
• Approve personnel actions including hiring, promotions, disciplinary actions, and performance evaluations.
• Review operational progress and address administrative or programmatic issues as needed.
• Collaborate with Deputy Commissioners on program budgets and review budget recommendations.
• Analyze legislation, regulations, and government directives affecting agency programs and recommend policy updates.
• Assist with the development and implementation of agency policies, operational procedures, and strategic initiatives.
• Represent the agency at meetings with community groups, government partners, and professional organizations.
• Serve as the Commissioner’s designee when assigned.
• Perform other related duties.

Essential Functions

• Responsible for the administration, direction and coordination of the activities and operations for the following divisions: Consolidated Planning, Development, Homeownership & Housing Preservation, Housing Code Enforcement & Emergency Management, and Permits & Litigation. Conducts annual performance evaluations and approves/denies leave. Approves hiring, promotions, disciplinary actions, termination decisions Agency wide. Assists the Commissioner in directing the operations and activities of the operations’ divisions within the agency through subordinate division heads. Plans and implements innovative strategies and oversees staff to ensure comprehension of the mission and goals of the agency.
• Oversees the progress of the agency’s operation services and resolves problems of an administrative and operational nature. Reviews and makes recommendations concerning the agency’s services budget. Prepares and administers the programs’ budgets and budget revisions for each program in partnership with Deputy Commissioners. Reviews contracts and work procedures.
• Analyzes and interprets legislation, government directives and regulations affecting the agency’s programs and policies for additions and revisions. Recommends policy and program changes based on local, state and federal guidelines for consideration by the Commissioner, the Mayor and City Council of Baltimore City.
• Assists the Commissioner in the establishment and administration of agency and program operating policies and procedures, operational surveys, and executive management studies. Assists in determining overall program direction and long and short-term plans of action.
• Attends and participates in various advisory committees, professional organizations, public and official meetings. Appears as an official agency representative before neighborhood groups, civic associations, local, state and federal agencies and other interested parties to explain agency policies, programs and operations.
• Acts for the Commissioner as assigned and in the exercise of delegated authority.
• Performs other related duties.

Minimum Qualifications

Education: Bachelor’s degree in business administration, Public Administration, Real Estate, Urban Planning, Management, Law or related field from an accredited college or university.

Experience: 15 years of experience providing leadership as a Chief-of-Staff, Deputy Director, Assistant Director, Senior Policy Advisor, Operations Director, Operations Manager, or technical SME in an agency or equivalent, including 7 years of experience managing heterogeneous functions through subordinate managerial staff. An equivalent combination of education and experience is acceptable.

Licenses and Certifications: Valid Maryland Class C Noncommercial driver's license or an equivalent driver’s license and eligibility to obtain a Baltimore City driver’s permit. PROVISIONAL DRIVER’S LICENSES ARE NOT ACCEPTABLE. You must upload a copy of your valid driver’s license with the application at the time of applying.

Additional Information

Background Check: Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

Probation: All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.

Residency Requirement: This position is subject to Article I, Section 7-10 of the Baltimore City Code, which mandates that the incumbent both reside and be a registered voter of Baltimore City at the time of appointment or sign a declaration of intent to become a City resident and registered voter within 6 months of the effective date of their appointment. Failure to comply with the declaration of intent will result in immediate termination.

Financial Disclosure: The initial financial disclosure must be submitted within 30 days of hire pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

Equal Opportunity Statement

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

Salary

Salary Range: $133,892.00 - $221,018.00 Annually.
Hiring Salary Range: $133,892.00 - $177,455.00 Annually.

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