Director, Business Analysis

Overview

Description: Mimecast protects organizations from today’s most advanced cyber threats and is growing fast. The Digital Transformation Office (DTO) is hiring a Director of Business Analysis in Lexington, MA (hybrid work schedule) to lead and grow the BA practice across the DTO. This is a collaborative player-coach role that shapes the strategic direction of the team while contributing hands-on to complex and impactful projects. You report to the Chief Digital Officer and help drive operational clarity, process excellence, and meaningful business outcomes across the DTO’s priorities, including enterprise-scale transformations, platform migrations, and AI-driven initiatives.

What You'll Do

Team Leadership & Practice Development

• Build, manage, and mentor a high-performing BA team with clear expectations, fostering growth and helping team members thrive in their careers.
• Define and champion BA standards, methodologies, templates, and best practices across the DTO.
• Establish process flows, swim lanes, and RACI frameworks to promote clarity and collaboration across cross-functional initiatives.
• Partner with the PMO, architecture, and data operations teams to ensure BA deliverables integrate into project delivery.
• Guide the BA team’s capacity planning and resource allocation to ensure sustainable workloads and effective execution across the DTO portfolio.

Hands-On Delivery

• Lead by example and contribute directly to business analysis for high-impact, complex initiatives.
• Facilitate requirements-gathering sessions, stakeholder workshops, and process-mapping exercises at executive and operational levels.
• Use process modeling tools to capture as-is and to-be processes with clarity.
• Translate ambiguous business challenges into clear, actionable deliverables, including documented requirements, user stories, and process designs.
• Maintain and own business process documentation (as-is/to-be flows, gap analyses, BRDs, and decision frameworks).
• Collaborate with technical teams to ensure solutions are aligned with business needs and grounded in reality.

Cross-Functional Partnership

• Serve as a trusted thought partner to DTO leadership and stakeholders across Sales, Finance, Operations, and Product.
• Bridge the gap between business and technical teams, translating strategic goals into actionable, well-scoped work.
• Build strong, collaborative relationships across the organization and act as a go-to partner for solving challenges.
• Participate in initiative scoping, prioritization, and roadmap discussions as a leader who contributes expertise and perspective.

AI Innovation

• Champion the adoption of AI tools within the BA practice by identifying and implementing use cases that enhance analysis quality and efficiency.
• Stay current with emerging AI developments and explore how they can evolve the BA function and capabilities.
• Operational Excellence: continuously evaluate and improve the BA team’s tools, processes, and ways of working.
• Track and communicate team health, throughput, and quality metrics to DTO leadership.
• Play a key role in shaping the DTO’s broader transformation agenda, driving meaningful outcomes beyond documentation.

What You Bring

• Extensive expertise in business analysis with proven leadership and team management capabilities.
• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field.
• Proven success in leading BA work for large-scale technology transformations (e.g., ERP, CRM, or enterprise platform programs).
• Strong expertise in process design, requirements documentation, and stakeholder alignment.
• Experience in SaaS, cybersecurity, or high-growth tech environments is a plus.
• Familiarity with Salesforce (Sales Cloud, CPQ, or Revenue Cloud) is helpful given DTO’s current portfolio.

Skills & Competencies

• Adaptable and versatile; able to balance strategic conversations with detailed process flows.
• Exceptional facilitation and communication skills; able to make complex ideas clear and actionable.
• Strong documentation instincts and the ability to produce high-quality work.
• Collaborative mindset; comfortable navigating ambiguity and building bridges across teams.
• Data-informed decision making; back recommendations with evidence and help the team do the same.
• Commitment to quality and practical execution.
• Proficiency with Jira, Confluence, MS Office, and process modeling tools (e.g., Miro, Visio), with openness to learning new tools.

Leadership Style

• People-first: invest in your team’s growth and create an environment where they thrive.
• Clear and direct: provide constructive feedback, make thoughtful decisions, and follow through.
• Collaborative and humble: prioritize the collective good over ego and lead with initiative.
• Thrives in dynamic environments with change and innovation.

Compensation & Belonging

The base salary range for this position is $168,000 - $252,000 plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Final offers reflect role, level, location, qualifications, experience, and skills.

Belonging at Mimecast

Cybersecurity is a community effort. Mimecast is committed to building an inclusive, diverse community that celebrates and welcomes everyone.

We are an Equal Opportunity and Affirmative Action Employer and encourage applications from traditionally underrepresented groups. We consider everyone equally; protected characteristics will not affect your application. If you require adjustments or accommodations due to a disability or any other reason in the interview process, please email

Note: An offer may be subject to background checks in accordance with local law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment.

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