Director, Regional Success Architecture (Service Cloud) – Hybrid

A leading AI CRM provider is seeking a Director of Customer Success to lead a skilled team within its Success Architect division. This role involves defining delivery frameworks, managing a diverse technical team, and balancing high-priority customer engagements. The candidate must have over 13 years of experience in customer success, and should demonstrate strong leadership, technical knowledge of Salesforce products, and a commitment to fostering a high-performance culture. The position is office-flexible, requiring in-office work three days a week.
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