IT Director, Process Improvement

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Salary Range: $120,000.00 – $225,000.00

About the Role

The Director of Process Improvement is a key leader in shaping operational processes across Operations. Reporting to the Senior Director of the Operations Portfolio Management Office (OPMO), this role defines and advances process‑improvement strategies, develops and documents operational processes, and leads the continued growth of Yale’s process‑improvement training program grounded in Lean Six Sigma and the DMAIC model. This role requires experience growing and developing a process‑improvement or continuous‑improvement team and strengthening organizational maturity in these methodologies. The position directly supports the Operations and IT portfolios of strategic projects and provides consultation across broader operational functions of the University. A strong foundational background in project management, portfolio management, and change management is essential, as the team occasionally leads targeted components of work in these areas and must partner closely with peer directors, including the Director of the PMO and the Director of Organizational Change Management. A core responsibility is directing and coaching a team to identify pain points, simplify processes, and make operational work easier for the community. This includes establishing operational metrics, conducting current‑state assessments, incorporating the voice of the customer, identifying root causes, and driving measurable improvements. Meeting stakeholders where they are—tailoring methods, tools, and frameworks for accessibility and practicality—is essential. The role also oversees the development of operational scorecards and feedback loops to monitor progress and sustain performance gains.

Required Skills

• Expertise in Process Improvement and Operational Excellence – Deep knowledge of Lean Six Sigma and DMAIC methodologies, with demonstrated experience applying them to drive measurable operational improvements across complex organizations.
• Advanced Process Documentation and Analysis – Strong capability in mapping, modeling, and analyzing business processes; defining operational metrics; conducting current‑state assessments; and developing future‑state designs that simplify workflows and improve performance.
• Leadership in Team Development and Cultural Maturity – Experience coaching, developing, and advancing a process‑improvement or continuous‑improvement team, and building organizational maturity in process‑improvement practices, tools, and techniques.
• Foundational Strength in Project, Portfolio, and Change Management – Working knowledge of project management, portfolio management, and change management principles sufficient to lead targeted components of work, collaborate effectively with peer directors, and integrate process‑improvement activities into broader initiatives.
• Collaborative Influence and Stakeholder Engagement – Ability to meet stakeholders where they are, tailor methodologies to their needs, incorporate the voice of the customer, build shared understanding, and influence cross‑functional teams toward aligned goals.
• Innovation and Technology Awareness – Interest in exploring and championing emerging technologies—such as process mining, task mining, and robotic automation—to deepen process insight and improve SOP and workflow development (expert‑level technical skills not required).

Preferred Education, Experience and Skills

Six Sigma Black Belt required (ASQ preferred); PMP and Prosci certifications.

Principal Responsibilities

• Assists in formulating long‑term goals to provide for the development and direction of the area of responsibility, ensuring conformity and uniformity with University policies.
• Directs new systems development and modification of existing systems.
• Evaluates user needs and implements systems and solutions to best service the community.
• Consults with users to diagnose and resolve complex problems.
• Serves as a liaison between area of responsibility and other areas to serve University goals.
• Develops troubleshooting and problem resolution programs to ensure a high level of service and efficiency.
• Directs a staff of non‑exempt and exempt employees.
• May perform other duties as assigned.

Required Education and Experience

Bachelor’s Degree in a related field and ten years of related work experience or an equivalent combination of education and experience.

Job Posting Date: 01/05/2026

Job Category

Manager

Compensation & Details

Bargaining Unit: NON
Compensation Grade: Administration & Operations
Compensation Grade Profile: Senior Manager; Senior Program Leader (M7)
Time Type: Full time
Duration Type: Staff
Work Model: Hybrid
Location: 150 Munson Street, New Haven, Connecticut

Background Check Requirements

All candidates for employment will be subject to pre‑employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit “Learn about background checks” under the Applicant Support Resources section of Careers on the It’s Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

EEO Statement

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note: Yale University is a tobacco‑free campus.

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