Customer Service Representative (Remote)
BD, Franklin Lakes, NJ, United States
Customer Service Representative (Remote)
Be part of something bigger! BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues. In this role you will be responsible for: Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures. Process customer returns according to established department policies and procedures. Work closely with the Medical Billing department to resolve disputed Billing charges. Provide timely feedback to Customer Service Management regarding service failures or customer concerns. Partner with Sales Representatives to meet or exceed customer service expectations. To be successful in this role, you require: 1+ years medical industry or call center/customer service experience. Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to solve practical problems and deal with a variety of variables. Knowledge of Microsoft Office Applications. Ability to work some evening shifts, weekends, or overtime as needed. Education and experience required: High School Diploma or general education degree (GED) We offer a comprehensive benefits package to include: Up to 12 company paid holidays Medical, dental and vision insurance 401(k) Tuition Reimbursement Access to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources! For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life's purpose through the work that they do every day. You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program
which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components
is designed to support the varying needs of our diverse and global associates.
Be part of something bigger! BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues. In this role you will be responsible for: Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures. Process customer returns according to established department policies and procedures. Work closely with the Medical Billing department to resolve disputed Billing charges. Provide timely feedback to Customer Service Management regarding service failures or customer concerns. Partner with Sales Representatives to meet or exceed customer service expectations. To be successful in this role, you require: 1+ years medical industry or call center/customer service experience. Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to solve practical problems and deal with a variety of variables. Knowledge of Microsoft Office Applications. Ability to work some evening shifts, weekends, or overtime as needed. Education and experience required: High School Diploma or general education degree (GED) We offer a comprehensive benefits package to include: Up to 12 company paid holidays Medical, dental and vision insurance 401(k) Tuition Reimbursement Access to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources! For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life's purpose through the work that they do every day. You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program
which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components
is designed to support the varying needs of our diverse and global associates.