Solution Center Agent I
First National Bank & Trust Co., Chickasha, OK, United States
Solution Center Agent I
At First National Bank & Trust, we commit to promoting the success of our customers and communities, providing high quality financial services, and maintaining a strong, safe financial institution. We are looking for a positive, energetic Solution Center Agent. Other qualities we need include: Good verbal and written communication skills Ability to make independent decisions Ability to work collaboratively Outstanding at customer service Excellent problem solving skills Essential Functions Professional and courteous internal and external customer interaction. Open new accounts, have a working knowledge of account ownership and account classifications. Complete account maintenance. Troubleshoot online banking issues. Answer inquiries by clarifying desired information; researching, locating, and providing information. Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information and completing transactions. Sells additional products and services by recognizing opportunities for customers; explaining features and benefits of products and services. Updates job knowledge by participating in educational activities. Assist in projects assigned to the solution center. Complete other duties as assigned. FNBT is an Equal Opportunity Employer
At First National Bank & Trust, we commit to promoting the success of our customers and communities, providing high quality financial services, and maintaining a strong, safe financial institution. We are looking for a positive, energetic Solution Center Agent. Other qualities we need include: Good verbal and written communication skills Ability to make independent decisions Ability to work collaboratively Outstanding at customer service Excellent problem solving skills Essential Functions Professional and courteous internal and external customer interaction. Open new accounts, have a working knowledge of account ownership and account classifications. Complete account maintenance. Troubleshoot online banking issues. Answer inquiries by clarifying desired information; researching, locating, and providing information. Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information and completing transactions. Sells additional products and services by recognizing opportunities for customers; explaining features and benefits of products and services. Updates job knowledge by participating in educational activities. Assist in projects assigned to the solution center. Complete other duties as assigned. FNBT is an Equal Opportunity Employer