Collision Customer Service Representative
Andy Mohr Automotive Group, Palatine, IL, United States
Collision Customer Service Representative
We are an established independent Toyota and Lexus focused collision repair facility in the Chicagoland area. The role of a CSR is to be a single point of contact to customers whose vehicles have been scheduled to be processed through the collision center. The ideal candidate should be: Able to build relationships with customers and staff Communicative, welcoming, and friendly Committed to growing and learning Confident, professional demeanor and dress appropriately Valid driver's license and good driving history Qualifications
Responsibilities include: Greet customers initially. Obtain authorization and explain the repair plan process. Facilitate the rental car process. Inspect vehicle with the customer, identify claim-related and unrelated damages. Communicate with customer after repair planning is complete, such as expected completion date, email estimate to customer when appropriate. Update customer with status, when appropriate. Contact customer when repairs are complete and set up pickup time/date. Collect payments, explain customer surveys. Keep workstation tidy and professional. Multi-lingual is a plus. This is a full-time position. 401(k) 401(k) matching Dental insurance Health insurance Vision insurance Experience: Customer service: 1 year (Preferred) Language: Spanish (Preferred) Polish (Preferred) Work Location: In person
We are an established independent Toyota and Lexus focused collision repair facility in the Chicagoland area. The role of a CSR is to be a single point of contact to customers whose vehicles have been scheduled to be processed through the collision center. The ideal candidate should be: Able to build relationships with customers and staff Communicative, welcoming, and friendly Committed to growing and learning Confident, professional demeanor and dress appropriately Valid driver's license and good driving history Qualifications
Responsibilities include: Greet customers initially. Obtain authorization and explain the repair plan process. Facilitate the rental car process. Inspect vehicle with the customer, identify claim-related and unrelated damages. Communicate with customer after repair planning is complete, such as expected completion date, email estimate to customer when appropriate. Update customer with status, when appropriate. Contact customer when repairs are complete and set up pickup time/date. Collect payments, explain customer surveys. Keep workstation tidy and professional. Multi-lingual is a plus. This is a full-time position. 401(k) 401(k) matching Dental insurance Health insurance Vision insurance Experience: Customer service: 1 year (Preferred) Language: Spanish (Preferred) Polish (Preferred) Work Location: In person