Customer Account Administrator
Proponent, Burnsville, MN, United States
Warranty & Repair Administrator
The Warranty & Repair Administrator liaises between customers, vendors, and cross-functional internal teams to ensure the timely and successful processing of warranty and repair claims. S/he serves as the Customer Service contact for Warranty & Repair customers; promptly investigates, resolves, and responds to e-mails or telephone calls from customers; handles the intake and processing of new claims; and clearly explains warranty conditions and procedures to customers to avoid misunderstanding and conflict. The Warranty & Repair Administrator is also responsible for administrative functions involved in processing claims and acts as the central point of contact for related correspondence with vendors and repair facilities. S/he records, verifies and processes all claim information in line with manufacturer conditions; processes and reconciles claim settlement paperwork received from manufacturers and concessionaires; investigates unsettled and short paid claims and assesses their causes; records, supervises and administers the systems for parts returns and inspections; and administers the system for the receipt and recharging of specialist repairs. See attachment for more details. Who We Are As the world's largest independent aerospace distribution company, Proponent offers high-quality aircraft parts to our partners throughout the world. Our mission is to serve as a trusted advisor delivering innovative solutions in an engaging work environment. We live up to our brand name through championing our customers, suppliers, and employees, because we want each of our partners, both internal and external, to win! We are proudly a 100% employee-owned (ESOP) company. Because of our special culture of ownership, every employee feels a substantial personal stake in Proponent's future. Each of our employee owners based in one of our 10 global offices is guided by our values of integrity, agility, empathy, and intelligence. We desire to advance with individuals interested in championing our values and growing within an engaging work environment. In addition to providing positive work-life balance and an employee stock ownership plan, we proudly offer benefits such as medical, dental, and vision, and 9 paid holidays throughout the year. If you are interested in growing within an engaging and active work environment, we encourage you to apply today! What We Offer Employee Stock Ownership Plan Medical, Dental, Vision 9 paid holidays Dedication to work/life balance Engaging and active work environment Experience & Education High School Diploma 1-5 Years of Related Work Experience Job-Related Knowledge B2B Customer Service Fundamentals Proficient with ERP Software and Salesforce or Similar CRM Application Advanced Data Entry
The Warranty & Repair Administrator liaises between customers, vendors, and cross-functional internal teams to ensure the timely and successful processing of warranty and repair claims. S/he serves as the Customer Service contact for Warranty & Repair customers; promptly investigates, resolves, and responds to e-mails or telephone calls from customers; handles the intake and processing of new claims; and clearly explains warranty conditions and procedures to customers to avoid misunderstanding and conflict. The Warranty & Repair Administrator is also responsible for administrative functions involved in processing claims and acts as the central point of contact for related correspondence with vendors and repair facilities. S/he records, verifies and processes all claim information in line with manufacturer conditions; processes and reconciles claim settlement paperwork received from manufacturers and concessionaires; investigates unsettled and short paid claims and assesses their causes; records, supervises and administers the systems for parts returns and inspections; and administers the system for the receipt and recharging of specialist repairs. See attachment for more details. Who We Are As the world's largest independent aerospace distribution company, Proponent offers high-quality aircraft parts to our partners throughout the world. Our mission is to serve as a trusted advisor delivering innovative solutions in an engaging work environment. We live up to our brand name through championing our customers, suppliers, and employees, because we want each of our partners, both internal and external, to win! We are proudly a 100% employee-owned (ESOP) company. Because of our special culture of ownership, every employee feels a substantial personal stake in Proponent's future. Each of our employee owners based in one of our 10 global offices is guided by our values of integrity, agility, empathy, and intelligence. We desire to advance with individuals interested in championing our values and growing within an engaging work environment. In addition to providing positive work-life balance and an employee stock ownership plan, we proudly offer benefits such as medical, dental, and vision, and 9 paid holidays throughout the year. If you are interested in growing within an engaging and active work environment, we encourage you to apply today! What We Offer Employee Stock Ownership Plan Medical, Dental, Vision 9 paid holidays Dedication to work/life balance Engaging and active work environment Experience & Education High School Diploma 1-5 Years of Related Work Experience Job-Related Knowledge B2B Customer Service Fundamentals Proficient with ERP Software and Salesforce or Similar CRM Application Advanced Data Entry