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Listen to customers, understand their needs, and resolve cust...","Spanish Customer Service Representative",[529],{"_458":459,"_454":530,"_452":531,"_456":532,"_460":533},"Wichita","Wichita, KS, United States, 67232","KS","67232",["B","2836192625"],"1 days ago","/jobs/2836192625-spanish-customer-service-representative","Wichita, KS, United States","/jobs?location=Wichita%2C+KS%2C+United+States","/jobs?keyword=Spanish+Customer+Service+Representative",{"_435":434,"_439":541,"_470":471,"_462":542,"_248":543,"_446":544,"_433":434,"_113":545,"_437":199,"_438":199,"_472":471,"_448":199,"_449":546,"_431":551,"_473":552,"_436":129,"_487":535,"_478":553,"_489":545,"_490":549,"_492":554,"_494":555,"_496":556},["D",1774105200000],"Kenswick Partners","[Customer Service / Remote] - Anywhere in U.S. / $30-$38-hr / Flex Schedule / Health-Dental-Vision / 401(k) / PTO - As a Customer Experience Representative, you will: Interact with customers to provide exceptional service and support; Listen actively and empathetically to customer concerns and provide timely and effective solutions; Utilize various communication channels, including phone, email, and chat, to assist customers with their inquiries and resolve any issues; Demonstrate strong product knowledge and understanding of company policies and procedures to accurately and efficiently address customer needs; Collaborate with cross-functional teams to escalate and resolve complex customer issues; Continuously seek opportunities to improve the customer experience and provide feedback to management; Hiring Immediately >>\n","[Customer Service / Remote] - Anywhere in U.S. / $30-$38-hr / Flex Schedule / Health-Dental-Vision / 401(k) / PTO - As a Customer Experience Repres...","Customer Experience Representative [FT - Work From Home]",[547],{"_458":459,"_454":548,"_452":549,"_456":550},"New York","New York, NY, United States","NY",["B","2961902183"],"Work at Kenswick Partners","/jobs/2961902183-customer-experience-representative-ft-work-from-home","/jobs?keyword=Kenswick+Partners","/jobs?location=New+York%2C+NY%2C+United+States","/jobs?keyword=Customer+Experience+Representative+%5BFT+-+Work+From+Home%5D",{"_435":434,"_439":558,"_470":471,"_462":559,"_248":560,"_446":561,"_433":434,"_113":562,"_437":199,"_438":199,"_472":471,"_448":199,"_449":563,"_431":565,"_473":566,"_436":129,"_487":535,"_478":567,"_489":562,"_490":549,"_492":568,"_494":555,"_496":569},["D",1774108800000],"Teleperformance USA","Teleperformance USA - - Responsibilities: Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns; Connect with customers via phone/email/chat/and/or social media to resolve their questions or concerns; Calmly attempt to resolve and de-escalate any issues; Escalate interactions when necessary and appropriate; Respond to requests for assistance and/or possible processing payments\n","Teleperformance USA - - Responsibilities: Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns...","Healthcare Customer Service Representative - Remote",[564],{"_458":459,"_454":548,"_452":549,"_456":550},["B","2961822948"],"Work at Teleperformance USA","/jobs/2961822948-healthcare-customer-service-representative-remote","/jobs?keyword=Teleperformance+USA","/jobs?keyword=Healthcare+Customer+Service+Representative+-+Remote",{"_435":434,"_439":571,"_470":471,"_462":463,"_248":572,"_446":573,"_433":434,"_113":574,"_437":199,"_438":199,"_472":471,"_448":199,"_449":575,"_431":581,"_473":474,"_436":129,"_487":535,"_478":582,"_489":574,"_490":583,"_492":493,"_494":584,"_496":585},["D",1774105200000],"Handle inbound and outbound calls professionally and efficiently. Resolve customer issues on the first call through effective problem-solving. Research and retrieve information across systems to support customer needs. Accurately document interaction Call Center, Representative, Technology\n","Handle inbound and outbound calls professionally and efficiently. Resolve customer issues on the first call through effective problem-solving. Rese...","Call Center Representative",[576],{"_458":459,"_454":577,"_452":578,"_456":579,"_460":580},"Hinesville","Hinesville, GA, United States, 31313","GA","31313",["B","2961924048"],"/jobs/2961924048-call-center-representative","Hinesville, GA, United States","/jobs?location=Hinesville%2C+GA%2C+United+States","/jobs?keyword=Call+Center+Representative",{"_435":434,"_439":587,"_470":471,"_462":588,"_248":589,"_446":590,"_433":434,"_113":591,"_437":199,"_438":199,"_472":471,"_448":199,"_449":592,"_431":594,"_473":595,"_436":129,"_487":535,"_478":596,"_489":591,"_490":484,"_492":597,"_494":495,"_496":598},["D",1774108800000],"Valor Intelligent Processing, LLC","POSITION RESPONSIBILITIES\nWHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

Handle inbound and outbound contacts in a courteous, timely, and professional manner

Listen to customers, understand their needs, and resolve customer issues

Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable

Follow the processes of the Client program and perform all tasks in a courteous and professional manner

Utilize systems and technology to complete account management tasks

Accurately document and process customer claims in appropriate systems

Follow all required scripts, policies, and procedures

Utilize knowledge base and training to accurately answer customer questions

Comply with requirements surrounding confidential information and personal information

Appropriately elevate customer issues with the managerial team

Escalate customer issues to the appropriate staff and managerial for resolution as needed

Ensure first call resolution through problems solving and effective call handling

Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes

Adhere to all attendance and work schedule requirements

CANDIDATE QUALIFICATIONS\nWONDER IF YOU ARE A GOOD FIT?

It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required

Must be 18 years of age or older

High school diploma or equivalent

Experience with data-entry utilizing a computer

The ability to read and speak English fluently

Have a wired, high-speed internet connection (Download speed of 20Mbps+)

Excellent organizational, written, and oral communication skills

The ability to type swiftly and accurately (20+ words a minute)

Ability to work regularly scheduled shifts within our hours of operation including the training period.

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications

Highly reliable with the ability to maintain regular attendance and punctuality

The ability to evaluate, troubleshoot, and follow-up on customer issues

An aptitude for conflict resolution, problem solving and negotiation

Must be customer service oriented (empathetic, responsive, patient, and conscientious)

Ability to multi-task, stay focused, and self-manage

Strong team orientation and customer focus

The ability to thrive in a fast-paced environment where change and ambiguity are prevalent

Excellent interpersonal skills and the ability to build relationshipswith your team and customers

Preferred (Not Required)

One (1) year of experience incustomer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

Work at home experience

State or Federal work experience

COMPENSATION DETAILS\nWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

Paid Time Off:

Earn PTO and paid holidays to take the time you need.

Incentives & Rewards:

Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

Health Benefits:

Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

Retirement Savings:

Secure your future with retirement savings programs, where available.

Disability Insurance:

Short-term disability coverage is available to help protect you during unexpected challenges.

Life Insurance:

Access life insurance options to safeguard your loved ones.

Supplemental Insurance:

Accident and critical illness insurance

Career Growth:

With a focus on internal promotions, employees enjoy significant advancement opportunities.

Paid Training:

Learn new skills while earning a paycheck.

Fun, Engaging Work Environment:

Enjoy a team-oriented culture that fosters collaboration and engagement.

Casual Dress Code:

Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

SCHEDULE\nNEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.

PHYSICAL REQUIREMENTS\nThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT\nAll MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

EQUAL OPPORTUNITY EMPLOYER\nAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion,benefits, social and recreational programs, anddiscipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

REASONABLE ACCOMMODATION\nConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

ABOUT VALORVIP\n$13.10 - $17.25 / hour

ABOUT US\nMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER\nThe purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

#J-18808-Ljbffr\n","POSITION RESPONSIBILITIES\nWHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and cust...","Telephone Sales Agent (Hiring Immediately)",[593],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2961877074"],"Work at Valor Intelligent Processing, LLC","/jobs/2961877074-telephone-sales-agent-hiring-immediately","/jobs?keyword=Valor+Intelligent+Processing%2C+LLC","/jobs?keyword=Telephone+Sales+Agent+%28Hiring+Immediately%29","actionData","errors"]