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Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

","Melville, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","newsday.jpg","hexCode","#D52B1E","headline","Award-Winning Local Media Powerhouse Serving Long Island & New York City","/companies/newsday-media-group","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/8752/newsday.jpg","hasJobSubmission","isSavedJob","similarJobs",[523,538,552,567,583],{"_435":434,"_439":524,"_470":471,"_462":463,"_248":525,"_446":526,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":527,"_431":533,"_473":474,"_436":129,"_487":534,"_478":535,"_489":442,"_490":536,"_492":493,"_494":537,"_496":497},["D",1774011600000],"7298 - Roswell - 11450 Alpharetta Hwy, Roswell, Georgia, 30076 CarMax, the way your career should be!

General Summary\nUnder general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.

Principle Duties and Responsibilities

Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.

Assist Service/Customer Operators with incoming service calls when needed.

Accurately interview and document customer concerns.

Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).

Create repair orders, and route work to technicians or mechanical associates.

Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.

Consult with customers regarding needed repairs.

Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing.

Close and invoice repair orders.

Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.

Collects service payments and manages cash including receiving and counting money.

Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate.

Ensure all customer concerns are addressed and resolved in a timely manner.

Job Specifications\nWork requires ability to:

Demonstrate exceptional interpersonal, communication, and customer service skills.

Demonstrate exceptional telephone etiquette and active listening skills.

Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

Meet or exceed CarMax guidelines for customer satisfaction.

Read, interpret and transcribe data in order to maintain accurate records.

Intermediate computer skills, including spreadsheet knowledge.

Successfully work with associates in other departments within the store.

Perform multiple duties in a high-energy, fast-paced working environment.

Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

Stay current in CarMax provided training in all areas of the Service process.

Working Conditions

Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

Requires walking or standing for extended periods of time.

Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies

About CarMax\nCarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

#J-18808-Ljbffr\n","7298 - Roswell - 11450 Alpharetta Hwy, Roswell, Georgia, 30076 CarMax, the way your career should be!

General Summary\nUnder general superv...",[528],{"_458":459,"_454":529,"_452":530,"_456":531,"_460":532},"Atlanta","Atlanta, GA, United States, 30383","GA","30383",["B","2947208419"],"2 days ago","/jobs/2947208419-service-consultant","Atlanta, GA, United States","/jobs?location=Atlanta%2C+GA%2C+United+States",{"_435":434,"_439":539,"_470":471,"_462":463,"_248":540,"_446":541,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":542,"_431":547,"_473":474,"_436":129,"_487":548,"_478":549,"_489":442,"_490":550,"_492":493,"_494":551,"_496":497},["D",1773766800000],"Overview\n7243 - Lithia Springs - 1977 Thornton Rd, Lithia Springs, Georgia, 30122

CarMax, the way your career should be!

General Summary

Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.

Responsibilities

Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.

Assist Service/Customer Operators with incoming service calls when needed.

Accurately interview and document customer concerns.

Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).

Create repair orders, and route work to technicians or mechanical associates.

Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.

Consult with customers regarding needed repairs.

Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing.

Close and invoice repair orders.

Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.

Collects service payments and manages cash including receiving and counting money.

Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate.

Ensure all customer concerns are addressed and resolved in a timely manner.

Job Specifications

Demonstrate exceptional interpersonal, communication, and customer service skills.

Demonstrate exceptional telephone etiquette and active listening skills.

Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

Meet or exceed CarMax guidelines for customer satisfaction.

Read, interpret and transcribe data in order to maintain accurate records.

Intermediate computer skills, including spreadsheet knowledge.

Successfully work with associates in other departments within the store.

Perform multiple duties in a high-energy, fast-paced working environment.

Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

Stay current in CarMax provided training in all areas of the Service process.

Working Conditions

Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

Requires walking or standing for extended periods of time.

Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.

About CarMax\nCarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

#J-18808-Ljbffr\n","Overview\n7243 - Lithia Springs - 1977 Thornton Rd, Lithia Springs, Georgia, 30122

CarMax, the way your career should be!

General ...",[543],{"_458":459,"_454":544,"_452":545,"_456":531,"_460":546},"Lithia Springs","Lithia Springs, GA, United States, 30057","30057",["B","2914423326"],"5 days ago","/jobs/2914423326-service-consultant","Lithia Springs, GA, United States","/jobs?location=Lithia+Springs%2C+GA%2C+United+States",{"_435":434,"_439":553,"_470":471,"_462":463,"_248":554,"_446":555,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":556,"_431":562,"_473":474,"_436":129,"_487":563,"_478":564,"_489":442,"_490":565,"_492":493,"_494":566,"_496":497},["D",1773878400000],"Customer Service Representative

Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.\nMeet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.\nAssist Service/Customer Operators with incoming service calls when needed.\nAccurately interview and document customer concerns.\nEstablish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).\nCreate repair orders, and route work to technicians or mechanical associates.\nObtain accurate estimates and approvals for Extended Service Policy (ESP) claims.\nConsult with customers regarding needed repairs.\nReview repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing.\nClose and invoice repair orders.\nClearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.\nCollects service payments and manages cash including receiving and counting money.\nBalance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. Ensure all customer concerns are addressed and resolved in a timely manner.\nDemonstrate exceptional interpersonal, communication, and customer service skills.\nDemonstrate exceptional telephone etiquette and active listening skills.\nProvide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.\nMeet or exceed CarMax guidelines for customer satisfaction.\nRead, interpret and transcribe data in order to maintain accurate records.\nIntermediate computer skills, including spreadsheet knowledge.\nSuccessfully work with associates in other departments within the store.\nPerform multiple duties in a high-energy, fast-paced working environment.\nDemonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.\nStay current in CarMax provided training in all areas of the Service process.\nCombination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.\nRequires walking or standing for extended periods of time.\nFlexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.\nFollow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.\nAdhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies\nCarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.\nOur amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.\nCarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.\nThe hourly rate for this position is: $18.55 - $19.30\nIn the state of California this position is eligible for incentives and bonuses.\nExcept as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.\nAssociates that are considered full-time hourly or commissioned are eligible:\nTo earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.\nFor 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.\nAssociates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

","Customer Service Representative

Under general supervision, deliver exceptional customer service by acting as a liaison between the custome...",[557],{"_458":459,"_454":558,"_452":559,"_456":560,"_460":561},"Roseville","Roseville, CA, United States, 95661","CA","95661",["B","2928769074"],"4 days ago","/jobs/2928769074-service-consultant","Roseville, CA, United States","/jobs?location=Roseville%2C+CA%2C+United+States",{"_435":434,"_439":568,"_470":471,"_462":569,"_248":570,"_446":571,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":572,"_431":577,"_473":578,"_436":129,"_487":534,"_478":579,"_489":442,"_490":580,"_492":581,"_494":582,"_496":497},["D",1774008000000],"CarMax Business Services","7298 - Roswell - 11450 Alpharetta Hwy, Roswell, Georgia, 30076

General Summary\nUnder general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.

Principle Duties and Responsibilities

Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.

Assist Service/Customer Operators with incoming service calls when needed.

Accurately interview and document customer concerns.

Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).

Create repair orders, and route work to technicians or mechanical associates.

Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.

Consult with customers regarding needed repairs.

Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing.

Close and invoice repair orders.

Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.

Collects service payments and manages cash including receiving and counting money.

Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate.

Ensure all customer concerns are addressed and resolved in a timely manner.

Job Specifications\nWork requires ability to:

Demonstrate exceptional interpersonal, communication, and customer service skills.

Demonstrate exceptional telephone etiquette and active listening skills.

Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

Meet or exceed CarMax guidelines for customer satisfaction.

Read, interpret and transcribe data in order to maintain accurate records.

Intermediate computer skills, including spreadsheet knowledge.

Successfully work with associates in other departments within the store.

Perform multiple duties in a high-energy, fast-paced working environment.

Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

Stay current in CarMax provided training in all areas of the Service process.

Working Conditions

Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

Requires walking or standing for extended periods of time.

Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies

About CarMax\nCarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

#J-18808-Ljbffr\n","7298 - Roswell - 11450 Alpharetta Hwy, Roswell, Georgia, 30076

General Summary\nUnder general supervision, deliver exceptional customer ser...",[573],{"_458":459,"_454":574,"_452":575,"_456":531,"_460":576},"Roswell","Roswell, GA, United States, 30076","30076",["B","2947286137"],"Work at CarMax Business Services","/jobs/2947286137-service-consultant","Roswell, GA, United States","/jobs?keyword=CarMax+Business+Services","/jobs?location=Roswell%2C+GA%2C+United+States",{"_435":434,"_439":584,"_470":471,"_462":463,"_248":585,"_446":586,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":587,"_431":593,"_473":474,"_436":129,"_487":548,"_478":594,"_489":442,"_490":595,"_492":493,"_494":596,"_496":497},["D",1773752400000],"7102 - Raleigh - 8520 Glenwood Ave, Raleigh, North Carolina, 27612 CarMax, the way your career should be General Summary: Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes. Principle Duties and Responsibilities: u2666 Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction. u2666 Assist Service/Customer Operators with incoming service calls when needed. u2666 Accurately interview and document customer concerns. u2666 Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day). u2666 Create repair orders, and route work to technicians or mechanical associates. u2666 Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims. u2666 Consult with customers regarding needed repairs. u2666 Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. . u2666 Close and invoice repair orders. u2666 Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding. u2666 Collects service payments and manages cash including receiving and counting money. u2666 Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. u2666 Ensure all customer concerns are addressed and resolved in a timely manner. Job Specifications: Work requires ability to: u2666 Demonstrate exceptional interpersonal, communication, and customer service skills. u2666 Demonstrate exceptional telephone etiquette and active listening skills. u2666 Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. u2666 Meet or exceed CarMax guidelines for customer satisfaction. u2666 Read, interpret and transcribe data in order to maintain accurate records. u2666 Intermediate computer skills, including spreadsheet knowledge. u2666 Successfully work with associates in other departments within the store. u2666 Perform multiple duties in a high-energy, fast-paced working environment. u2666 Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone. u2666 Stay current in CarMax provided training in all areas of the Service process. Working Conditions: u2666 Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions. u2666 Requires walking or standing for extended periods of time. u2666 Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days. u2666 Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas. u2666 Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nationu2019s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work Foru00ae. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.\n","7102 - Raleigh - 8520 Glenwood Ave, Raleigh, North Carolina, 27612 CarMax, the way your career should be General Summary: Under general supervision...",[588],{"_458":459,"_454":589,"_452":590,"_456":591,"_460":592},"Raleigh","Raleigh, NC, United States, 27601","NC","27601",["B","2911917092"],"/jobs/2911917092-service-consultant","Raleigh, NC, United States","/jobs?location=Raleigh%2C+NC%2C+United+States","actionData","errors"]