Customer Service Representative

Insight Global is looking for some Human Services Assistants to support one of local state clients in the Richmond, VA area. This is an ongoing contract engagement that can pay around $16-18/hr depending on previous experience. Daily Responsibilities: Greet customers and help them complete forms Enter customer information on application forms Screen and review applications to determine eligibility Enter information into automated systems and generate reports Prepare case records & write recommendations for assigned cases Perform routine office tasks (answering phones, copying, scanning, preparing correspondence, processing mail, filing) Assist customers with online system (Common Help) for Medicaid, TANF, and SNAP (formerly known as food stamps) applications Help register and file clearances through State benefits systems Gather report facts & interpret public assistance policies/regulations Required Skills & Experience 1-2 years of experience in a similar role Documenting/data entry/reporting Face to face customer service experience Administrative experience: answering phones, emails, filing, mail processing Microsoft Office Suite (excel) Nice to Have Skills & Experience Experience working in a human services environment Bilingual Associate's degree