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Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

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Come join our family! If you are interested in truly making a difference in a collaborative and rewarding work setting with a culture of respect, accountability, appreciation, and loyalty, Microbac might be the right place for you!\nWe offer a positive working environment with engaged and supportive leadership teams along with competitive pay and benefits including medical, dental, vision, life insurance, disability, generous paid time off including vacation, holidays and flextime, a wellness program, referral bonus, tuition reimbursement and more!\nMicrobac Laboratories, Inc. is a premier commercial laboratory testing firm that partners with clients nationwide, offering laboratory solutions to life science, food and nutrition, and environmental industries and serves our clients with the utmost expertise and respect for their market requirements, constraints, and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined by over 50 years of trusted, analytical and measurement experience.\nAs a privately held third-party testing company, Microbac operates with a commitment to our workforce, safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and nutrition and life science markets.\nThe Customer Relationship Associate serves as a front-line contact to receive and process samples arriving to the laboratory and successfully providing processed samples to laboratory personnel for timely analysis. Through gaining a thorough understanding of our clients' needs and effectively coordinating internal efforts, they ensure Microbac is positioned to deliver timely and accurate test results. The position itself requires a high amount of client interaction, data entry and organization, the ability to relay technical knowledge to non-technical individuals, and the ability to effectively coordinate the activities of cross-functional teams in a deadline driven work environment.\nEssential Functions:\nGain a thorough understanding of client needs; function as the liaison between the client, Customer Relationship account management team, and our laboratory staff teams; Troubleshoot and head off problems, preventing them from adversely affecting the client.\nManage the logistics of client projects, ensuring client needs are met in a timely and cost-effective manner, while ensuring the quality of work completed and reported meets or exceeds pre-determined quality standards.\nEfficiently receive and process samples while triaging and prioritizing based on sample and analysis requirements.\nEffectively store and organize all incoming samples that have been processed.\nMaintain sample retention and storage.\nMaintaining organization of samples to be disposed of.\nPrepare and provide sample supplies to customers.\nMaintain and grow overall client satisfaction through collaboratively working with all stakeholders to ensure timely deliverables.\nCoordinate communications and actions between internal departments/functions.\nMonitor the progress of projects and delegate work assignments, as necessary.\nCommunicate technical data to the laboratory's senior leadership and to clients.\nSuggests new service possibilities in alignment with our business goals based on on-going evaluations of client needs.\nWorking accurately in a fast-paced environment.\nMinimum Qualifications:\nDegree in Food Science, Chemistry, or a related field of study; Technical understanding of Food and/or Environmental Testing requirements.\nFood and/or Environmental Testing Laboratory Experience is strongly desired.\nClient service or QA experience preferred.\nAbility to communicate clearly and effectively with both laboratory staff and non-technical individuals.\nExceptional ability to work with others to troubleshoot and solve problems and delegate tasks when necessary.\nFamiliarity with the regulatory testing requirements within the industry (i.e.; FDA; EPA).\nDemonstrated ability to effectively plan, organize and lead projects.\nAbility to demonstrate an observable commitment to service excellence and brand standards.\nWorking Conditions and Physical Requirements:\nThe physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nPhysical Requirements:\nWhile performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools; talk or hear. The employee is occasionally required to stand, walk, and sit.\nThe employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include color vision and depth perception.\nWorking Conditions:\nWhile performing the duties of this job, the employee will be in a general office environment.\nThe noise level in the work environment is usually moderate.\nThis job may require travel less than 20%\nThis job description is not an exhaustive list of all duties an employee may be required to perform. Microbac reserves the right to revise the job description at any time.\nEmployment is at-will. Microbac promotes a drug-free, alcohol-free workplace. Applicants considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.\nMicrobac is an Equal Opportunity Employer

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

","Customer Relationship Associate

Come join our family! If you are interested in truly making a difference in a collaborative and rewarding ...","Customer Relationship Associate",[562],{"_458":459,"_454":548,"_452":563,"_456":550,"_460":564},"Warrendale, PA, United States, 15086","15086",["B","2876130802"],"9 days ago","/jobs/2876130802-customer-relationship-associate","/jobs?keyword=Customer+Relationship+Associate",{"_435":434,"_439":570,"_470":471,"_462":463,"_248":571,"_446":572,"_433":434,"_113":560,"_437":199,"_438":199,"_472":471,"_448":199,"_449":573,"_431":577,"_473":474,"_436":120,"_487":578,"_478":579,"_489":560,"_490":549,"_492":493,"_494":554,"_496":568},["D",1773813600000],"The Customer Relationship Associate serves as a front-line contact to receive and process samples arriving to the laboratory and successfully providing processed samples to laboratory personnel for timely analysis. Through gaining a thorough understa Relationship Associate, Relationship, Associate, Customer, Relations, Laboratory, Business Services\n","The Customer Relationship Associate serves as a front-line contact to receive and process samples arriving to the laboratory and successfully provi...",[574],{"_458":459,"_454":548,"_452":575,"_456":550,"_460":576},"Warrendale, PA, United States, 15096","15096",["B","2920236348"],"5 days ago","/jobs/2920236348-customer-relationship-associate",{"_435":434,"_439":581,"_470":471,"_462":463,"_248":582,"_446":583,"_433":434,"_113":560,"_437":199,"_438":199,"_472":471,"_448":199,"_449":584,"_431":586,"_473":474,"_436":120,"_487":552,"_478":587,"_489":560,"_490":549,"_492":493,"_494":554,"_496":568},["D",1773932400000],"No Commission

40.00 hours per week / Day Shift /Full-Time

Description\nReference #: 2082

Come join our family! If you are interested in truly making a difference in a collaborative and rewarding work setting with a culture of respect, accountability, appreciation, and loyalty, Microbac might be the right place for you! We offer a positive working environment with engaged and supportive leadership teams along with competitive pay and benefits including medical, dental, vision, life insurance, disability, generous paid time off including vacation, holidays and flextime, a wellness program, referral bonus, tuition reimbursement and more!

About Microbac\nMicrobac Laboratories, Inc. is a premier commercial laboratory testing firm that partners with clients nationwide, offering laboratory solutions to life science, food and nutrition, and environmental industries and serves our clients with the utmost expertise and respect for their market requirements, constraints, and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined by over 50 years of trusted, analytical and measurement experience.

As a privately held third-party testing company, Microbac operates with a commitment to our workforce, safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and nutrition and life science markets.

Job Summary\nThe Customer Relationship Associate serves as a front-line contact to receive and process samples arriving to the laboratory and successfully providing processed samples to laboratory personnel for timely analysis. Through gaining a thorough understanding of our clients' needs and effectively coordinating internal efforts, they ensure Microbac is positioned to deliver timely and accurate test results. The position itself requires a high amount of client interaction, data entry and organization, the ability to relay technical knowledge to non-technical individuals, and the ability to effectively coordinate the activities of cross-functional teams in a deadline driven work environment.

Essential Functions

Gain a thorough understanding of client needs; function as the liaison between the client, Customer Relationship account management team, and our laboratory staff teams; troubleshoot and head off problems, preventing them from adversely affecting the client.

Manage the logistics of client projects, ensuring client needs are met in a timely and cost-effective manner, while ensuring the quality of work completed and reported meets or exceeds pre-determined quality standards.

Efficiently receive and process samples while triaging and prioritizing based on sample and analysis requirements.

Effectively store and organize all incoming samples that have been processed.

Maintain sample retention and storage.

Maintain organization of samples to be disposed of.

Prepare and provide sample supplies to customers.

Maintain and grow overall client satisfaction through collaboratively working with all stakeholders to ensure timely deliverables.

Coordinate communications and actions between internal departments/functions.

Monitor the progress of projects and delegate work assignments, as necessary.

Communicate technical data to the laboratory's senior leadership and to clients.

Suggest new service possibilities in alignment with our business goals based on on-going evaluations of client needs.

Work accurately in a fast-paced environment.

Minimum Qualifications

Degree in Food Science, Chemistry, or a related field of study; technical understanding of Food and/or Environmental Testing requirements.

Food and/or Environmental Testing Laboratory Experience is strongly desired.

Client service or QA experience preferred.

Ability to communicate clearly and effectively with both laboratory staff and non-technical individuals.

Exceptional ability to work with others to troubleshoot and solve problems and delegate tasks when necessary.

Familiarity with the regulatory testing requirements within the industry (i.e.; FDA; EPA).

Demonstrated ability to effectively plan, organize and lead projects.

Ability to demonstrate an observable commitment to service excellence and brand standards.

Working Conditions and Physical Requirements\nThe physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements: While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools; talk or hear. The employee is occasionally required to stand, walk, and sit. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include color vision and depth perception.

Working Conditions: While performing the duties of this job, the employee will be in a general office environment. The noise level in the work environment is usually moderate. This job may require travel less than 20%.

Other\nThis job description is not an exhaustive list of all duties an employee may be required to perform. Microbac reserves the right to revise the job description at any time.

Employment is at-will. Microbac promotes a drug-free, alcohol-free workplace. Applicants considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

Microbac is an Equal Opportunity Employer - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, or protected veteran status.

#J-18808-Ljbffr\n","No Commission

40.00 hours per week / Day Shift /Full-Time

Description\nReference #: 2082

Come join our family! If you are...",[585],{"_458":459,"_454":548,"_452":549,"_456":550},["B","2935463166"],"/jobs/2935463166-customer-relationship-associate","actionData","errors"]