Sales Support Coordinator
Minnesota Jobs, Minneapolis, MN, United States
Sales Support Coordinator
The Sales Support Coordinator is a tactical, customer-facing support role designed to stabilize and streamline post-sale execution during a sales team reorganization. This newly defined role fills a process gap previously managed by Account Managers. As an expeditor, organizer, and operational problem-solver, you will ensure customer inquiries are resolved, orders progress smoothly, and internal teams remain aligned. This high-value support role requires critical thinking, follow-through, and manufacturing awareness. Responsibilities Serve as the first operational point of contact for customer inquiries forwarded by Account Managers. Provide order status updates, delivery confirmations, and schedule changes. Promptly and professionally acknowledge customer requests via email and phone. Support OEM and customer service interactions. Identify delays, gaps, or missing information within orders proactively. Work cross-functionally with Production, Purchasing, Estimating, and Shipping to ensure orders are completed. Utilize the ERP system (Epicor) to investigate issues and track progress. Escalate complex commercial or technical concerns to Account Managers when necessary. Coordinate and enter routine or simple reorders, verifying pricing, lead times, and documentation. Initiate and track RMAs, gather required documentation, and coordinate with Quality and Operations. Communicate resolution status to customers. Maintain clean documentation and notes in ERP, supporting data accuracy and acknowledgments. Participate in ongoing process improvement initiatives. Essential Skills 2+ years of experience in manufacturing, OEM support, or operational customer service. Experience supporting OEM customers. Ability to multi-task and manage multiple open items without losing details. Strong follow-through, organization, and accountability. Critical thinking skills to investigate issues and connect dots. Stable work history. Additional Skills & Qualifications Warehouse expediting or production coordination experience. Prior experience within a manufacturing environment. Comfortable navigating ERP systems (Epicor experience is a plus). Work Environment The role is fully onsite with working hours from Monday to Thursday, 7am-4pm, and Friday, 7am-2pm, with flexibility around start and end times and a 30-minute lunch. The position is not a typical desk job and involves frequent interaction with internal partners. The work environment fosters a team-oriented and process-driven culture, providing structured training and opportunities to work closely with leadership. The company values work-life balance with flexible hours and early Fridays, emphasizing a culture that avoids burnout. Job Type & Location This is a Permanent position based out of Minneapolis, MN. Pay and Benefits The pay range for this position is $54000.00 - $60000.00/yr. Health and Wellness Medical Insurance: United Healthcare and NICE Healthcare. Dental Insurance: Delta Dental. Vision Insurance: EyeMed (voluntary). HSA: Health Savings Account through Optum Bank. Additional Coverage: Voluntary accident and critical illness insurance. Financial Security Retirement: 401(k) plan with a small match. Profit Sharing: Dalsin Industries offers a 401(k) profit-sharing plan that often provides above-average contributions. Insurance: Life insurance, accidental death & dismemberment (AD&D), and short-term/long-term disability insurance. Work-Life Balance and Other Perks Time Off: Paid Time Off (PTO) and holiday pay. Perks: Wearables program and maternity leave (available after 90 days). Support: Employee Assistance Plan (EAP). Workplace Type This is a fully onsite position in Minneapolis, MN. Application Deadline This position is anticipated to close on Apr 1, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Sales Support Coordinator is a tactical, customer-facing support role designed to stabilize and streamline post-sale execution during a sales team reorganization. This newly defined role fills a process gap previously managed by Account Managers. As an expeditor, organizer, and operational problem-solver, you will ensure customer inquiries are resolved, orders progress smoothly, and internal teams remain aligned. This high-value support role requires critical thinking, follow-through, and manufacturing awareness. Responsibilities Serve as the first operational point of contact for customer inquiries forwarded by Account Managers. Provide order status updates, delivery confirmations, and schedule changes. Promptly and professionally acknowledge customer requests via email and phone. Support OEM and customer service interactions. Identify delays, gaps, or missing information within orders proactively. Work cross-functionally with Production, Purchasing, Estimating, and Shipping to ensure orders are completed. Utilize the ERP system (Epicor) to investigate issues and track progress. Escalate complex commercial or technical concerns to Account Managers when necessary. Coordinate and enter routine or simple reorders, verifying pricing, lead times, and documentation. Initiate and track RMAs, gather required documentation, and coordinate with Quality and Operations. Communicate resolution status to customers. Maintain clean documentation and notes in ERP, supporting data accuracy and acknowledgments. Participate in ongoing process improvement initiatives. Essential Skills 2+ years of experience in manufacturing, OEM support, or operational customer service. Experience supporting OEM customers. Ability to multi-task and manage multiple open items without losing details. Strong follow-through, organization, and accountability. Critical thinking skills to investigate issues and connect dots. Stable work history. Additional Skills & Qualifications Warehouse expediting or production coordination experience. Prior experience within a manufacturing environment. Comfortable navigating ERP systems (Epicor experience is a plus). Work Environment The role is fully onsite with working hours from Monday to Thursday, 7am-4pm, and Friday, 7am-2pm, with flexibility around start and end times and a 30-minute lunch. The position is not a typical desk job and involves frequent interaction with internal partners. The work environment fosters a team-oriented and process-driven culture, providing structured training and opportunities to work closely with leadership. The company values work-life balance with flexible hours and early Fridays, emphasizing a culture that avoids burnout. Job Type & Location This is a Permanent position based out of Minneapolis, MN. Pay and Benefits The pay range for this position is $54000.00 - $60000.00/yr. Health and Wellness Medical Insurance: United Healthcare and NICE Healthcare. Dental Insurance: Delta Dental. Vision Insurance: EyeMed (voluntary). HSA: Health Savings Account through Optum Bank. Additional Coverage: Voluntary accident and critical illness insurance. Financial Security Retirement: 401(k) plan with a small match. Profit Sharing: Dalsin Industries offers a 401(k) profit-sharing plan that often provides above-average contributions. Insurance: Life insurance, accidental death & dismemberment (AD&D), and short-term/long-term disability insurance. Work-Life Balance and Other Perks Time Off: Paid Time Off (PTO) and holiday pay. Perks: Wearables program and maternity leave (available after 90 days). Support: Employee Assistance Plan (EAP). Workplace Type This is a fully onsite position in Minneapolis, MN. Application Deadline This position is anticipated to close on Apr 1, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.