Contact Representative
US Department of Defense, Virginia Beach, VA, United States
Contact Representative
Serves as a Contact Representative, a beneficiary advocate and advisor providing service and assistance to Military Health System beneficiaries in understanding and obtaining benefits via the TRICARE program. Serves as a Beneficiary Counseling and Assistance Coordinator and Debt Collection Assistance Officer at Naval Station, Oceana, Virginia. Accepting applications from 03/20/2026 to 03/27/2026. Salary: $46,084 to $73,724 per year. Pay scale & grade: GS 6 - 8. Location: Naval Air Station Oceana, VA. This position is not remote and does not require travel. The position is permanent, full-time, and competitive. Promotion potential to GS-8. This position requires a Secret security clearance. Incumbent must comply with seasonal Influenza vaccination requirements. Immunization screening is required, including Hepatitis B for all positions with direct patient contact. This position requires the incumbent to have Tuberculosis testing. This position may require the incumbent to work on call during irregular work hours. This position has been designated Mission Essential. This position requires the completion of a pre-employment Physical Examination and an annual examination thereafter. Moderate to heavy lifting up to 50 pounds may be required. Eligible to apply include current Civilian Employees of the Defense Health Agency (DHA), current Permanent Department of Defense (DoD) Civilian Employee, Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce, Interagency Career Transition Assistance Plan, Land Management Workforce Flexibility Act, Military Spouses, Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible, Veterans Employment Opportunity Act (VEOA) of 1998, among others. Experience requirements include specialized experience at the next lower grade/level position in the federal service. Education is not required for this position. Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. Recruitment or relocation incentives MAY be authorized for highly qualified candidates. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Payment of Permanent Change of Station (PCS) costs is not authorized. Advanced In-hire May be authorized. Advanced leave accrual May be authorized. Student loan repayment May be authorized. Management may select at any of the grade levels announced. Duties described reflect the full performance GS-08 level. Duties will be performed in a developmental capacity under close supervision. This recruitment provides promotion opportunity to the target grade of the position without further competition when selectee is eligible and recommended by management. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Serves as a Contact Representative, a beneficiary advocate and advisor providing service and assistance to Military Health System beneficiaries in understanding and obtaining benefits via the TRICARE program. Serves as a Beneficiary Counseling and Assistance Coordinator and Debt Collection Assistance Officer at Naval Station, Oceana, Virginia. Accepting applications from 03/20/2026 to 03/27/2026. Salary: $46,084 to $73,724 per year. Pay scale & grade: GS 6 - 8. Location: Naval Air Station Oceana, VA. This position is not remote and does not require travel. The position is permanent, full-time, and competitive. Promotion potential to GS-8. This position requires a Secret security clearance. Incumbent must comply with seasonal Influenza vaccination requirements. Immunization screening is required, including Hepatitis B for all positions with direct patient contact. This position requires the incumbent to have Tuberculosis testing. This position may require the incumbent to work on call during irregular work hours. This position has been designated Mission Essential. This position requires the completion of a pre-employment Physical Examination and an annual examination thereafter. Moderate to heavy lifting up to 50 pounds may be required. Eligible to apply include current Civilian Employees of the Defense Health Agency (DHA), current Permanent Department of Defense (DoD) Civilian Employee, Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce, Interagency Career Transition Assistance Plan, Land Management Workforce Flexibility Act, Military Spouses, Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible, Veterans Employment Opportunity Act (VEOA) of 1998, among others. Experience requirements include specialized experience at the next lower grade/level position in the federal service. Education is not required for this position. Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. Recruitment or relocation incentives MAY be authorized for highly qualified candidates. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Payment of Permanent Change of Station (PCS) costs is not authorized. Advanced In-hire May be authorized. Advanced leave accrual May be authorized. Student loan repayment May be authorized. Management may select at any of the grade levels announced. Duties described reflect the full performance GS-08 level. Duties will be performed in a developmental capacity under close supervision. This recruitment provides promotion opportunity to the target grade of the position without further competition when selectee is eligible and recommended by management. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.