Customer Support - Pre & Post Sales
Compnova, Brookfield, WI, United States
Description:
Overall Purpose: Responsible for providing customer service support to assigned customers and ensuring critical service requirements are met. Roles & Responsibilities: 1) Works under direct supervision to supports pre and post sale activities. 2) Interacts with customers prior to and or after sale and maintains positive customer relations. 3) Partner with internal and external organizations to ensure customer specific service issues are addresses in a timely manner. 4) Support implementation of customer projects and initiate escalation and expedite situations (on orders) to meet customer goals and satisfaction. 5) Assures successful implementation of service agreements and provide reports/tools to measure performance based on those agreements. 6) Respond to customer inquiries to determine appropriate product literature and pricing schedules. 7) Proactively monitors orders via Work In Progress reviews with customers on complex data, service and projects. 8) May involve the initiation of orders used for contingent/interim plans while other orders are in pipeline; recommend price changes based on company/customer relationship. 9) Confirm provisioning information, resolves scheduling, shipping or billing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; may review first bill information with customer; and may suggest add-on business opportunities. 10) 24X7 environment. Enable Skills-Based Hiring No Qualification Additional Details Additional Site (1) : (No Value) Additional Site (2) : (No Value) Project Name : GEM Sales Central Top 5 Skills / Additional Job Posting Description Details * : TRANSITION TO COMPNOVA to align with the Public Trust Requirement. Is candidate required to be a U.S. Citizen or U.S. National? : Yes Is this posting for a Pre-Identified Candidate? : Yes NPW Merger Information : (No Value) NPW Merger Company : (No Value) Qualification Assessment Must Have Network Services Business Objects
0 (0 - No Familiarity) of 5 (5 - Expert)
and 3 years
Communication Skills - both oral and written
4 (4 - Very Strong) of 5 (5 - Expert)
Customer Service
4 (4 - Very Strong) of 5 (5 - Expert)
and 1 years
Data service provisioning
4 (4 - Very Strong) of 5 (5 - Expert)
and 0 years
Flexibility
4 (4 - Very Strong) of 5 (5 - Expert)
High School diploma or equivalent experience Yes Math
4 (4 - Very Strong) of 5 (5 - Expert)
Microsoft Office Suites
3 (3 - Moderately Strong) of 5 (5 - Expert)
and 3 years
Oracle
0 (0 - No Familiarity) of 5 (5 - Expert)
and 3 years
Recognize new business opportunities
4 (4 - Very Strong) of 5 (5 - Expert)
Overall Purpose: Responsible for providing customer service support to assigned customers and ensuring critical service requirements are met. Roles & Responsibilities: 1) Works under direct supervision to supports pre and post sale activities. 2) Interacts with customers prior to and or after sale and maintains positive customer relations. 3) Partner with internal and external organizations to ensure customer specific service issues are addresses in a timely manner. 4) Support implementation of customer projects and initiate escalation and expedite situations (on orders) to meet customer goals and satisfaction. 5) Assures successful implementation of service agreements and provide reports/tools to measure performance based on those agreements. 6) Respond to customer inquiries to determine appropriate product literature and pricing schedules. 7) Proactively monitors orders via Work In Progress reviews with customers on complex data, service and projects. 8) May involve the initiation of orders used for contingent/interim plans while other orders are in pipeline; recommend price changes based on company/customer relationship. 9) Confirm provisioning information, resolves scheduling, shipping or billing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; may review first bill information with customer; and may suggest add-on business opportunities. 10) 24X7 environment. Enable Skills-Based Hiring No Qualification Additional Details Additional Site (1) : (No Value) Additional Site (2) : (No Value) Project Name : GEM Sales Central Top 5 Skills / Additional Job Posting Description Details * : TRANSITION TO COMPNOVA to align with the Public Trust Requirement. Is candidate required to be a U.S. Citizen or U.S. National? : Yes Is this posting for a Pre-Identified Candidate? : Yes NPW Merger Information : (No Value) NPW Merger Company : (No Value) Qualification Assessment Must Have Network Services Business Objects
0 (0 - No Familiarity) of 5 (5 - Expert)
and 3 years
Communication Skills - both oral and written
4 (4 - Very Strong) of 5 (5 - Expert)
Customer Service
4 (4 - Very Strong) of 5 (5 - Expert)
and 1 years
Data service provisioning
4 (4 - Very Strong) of 5 (5 - Expert)
and 0 years
Flexibility
4 (4 - Very Strong) of 5 (5 - Expert)
High School diploma or equivalent experience Yes Math
4 (4 - Very Strong) of 5 (5 - Expert)
Microsoft Office Suites
3 (3 - Moderately Strong) of 5 (5 - Expert)
and 3 years
Oracle
0 (0 - No Familiarity) of 5 (5 - Expert)
and 3 years
Recognize new business opportunities
4 (4 - Very Strong) of 5 (5 - Expert)