Product Specialist
Futran Tech Solutions Pvt. Ltd., Newark, DE, United States
Title:
Product Specialist
Duration: 12 Months
Location:
Newark, Delaware, United States
Job Description
This Product Specialist is the troubleshooting expert for the tolls collection PC/Network/Hardware infrastructure. Complete Description: The Product Specialist is the expert for a technical development or execution environment product or set of products. The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for Application Teams or end users. Required Experience: 1 to 2 years Preferred Education: 4 year college degree or equivalent technical study. Role Description:
Tolls support position is responsible for day to day support of: Status and maintenance of all toll system hardware at all locations. Toll System Application installation, configuration, and maintenance at all locations. Tolls CCTV. Monitoring, configuration, and maintenance of all locations DVR's, monitors, and infrastructure. Video Transaction Data Multiplexor monitoring, configuration, and maintenance for all locations. Monitors toll systems backups at all locations. E-ZPass Customer Account Management System monitoring and maintenance for all Tolls locations. Tolls Desktop installation, configuration, and repair at all locations. Tolls network management for all locations. Analytical and customer service skills. Communicate accurate and useful status updates. Ability to work in a team environment. Complete assigned tasks. Strong communication skills; both written and spoken Ability to be creative and learn new, proprietary technologies Work with specialized hardware and peripherals that require ingenuity Function as a friendly face of customer service to the tolls representatives
Product Specialist
Duration: 12 Months
Location:
Newark, Delaware, United States
Job Description
This Product Specialist is the troubleshooting expert for the tolls collection PC/Network/Hardware infrastructure. Complete Description: The Product Specialist is the expert for a technical development or execution environment product or set of products. The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for Application Teams or end users. Required Experience: 1 to 2 years Preferred Education: 4 year college degree or equivalent technical study. Role Description:
Tolls support position is responsible for day to day support of: Status and maintenance of all toll system hardware at all locations. Toll System Application installation, configuration, and maintenance at all locations. Tolls CCTV. Monitoring, configuration, and maintenance of all locations DVR's, monitors, and infrastructure. Video Transaction Data Multiplexor monitoring, configuration, and maintenance for all locations. Monitors toll systems backups at all locations. E-ZPass Customer Account Management System monitoring and maintenance for all Tolls locations. Tolls Desktop installation, configuration, and repair at all locations. Tolls network management for all locations. Analytical and customer service skills. Communicate accurate and useful status updates. Ability to work in a team environment. Complete assigned tasks. Strong communication skills; both written and spoken Ability to be creative and learn new, proprietary technologies Work with specialized hardware and peripherals that require ingenuity Function as a friendly face of customer service to the tolls representatives