DHHS Salesforce Adminstrator - advanced
InstantServe LLC, Raleigh, NC, United States
NC DHHS requires the services of a Salesforce Administrator who will serve as SME Salesforce expert within the organization, and who have an in-depth understanding of customization, to support the vaccine management effort.
The North Carolina Department of Health and Human Services requires the services of a Salesforce Administrator to support COVID (CVMS/eCATR) applications.A Salesforce Administrator is the person that provides value to the business by automating complex business processes, makes sure the system is clean and efficient and monitors new releases. Essentially, the Salesforce Admin will serve as the SME Salesforce expert within the organization, and they will have an in-depth understanding of customization.
Salesforce Administrator tasks might include:
- Address incidents in a timely fashion - Work with Scrum Master and Release Manager on addressing approved demand. Configure and enhance platform and/or product/application (i.e. Salesforce) based upon approved demand - Collaborate with Application Teams (i.e. Business Sponsors, Functional Designers) on requirements - Move changes from Dev to Test and Test to Prod on approved demand - Knowledge of Copado (Devops and code version tool) - Manage User profiles - Manage List Views new or modify - Custom Field values - Page Layouts - Reports and Dashboards new, modified, scheduled -Email Templates -Manage Primary designated contacts and notifications -Site monitoring (all) -Issue Salesforce tickets -Manage all org assets and perform testing tasks -Manage Jira (system) tickets and reports for the org - Obtain one Salesforce certification each year (Admin I and Advanced Admin II and progressing on to Platform developer I) Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceExperience using Salesforce skills - Data Management and User ManagementRequired4YearsExperience with requirements analysis and business process design.Required7YearsExceptional communication skills - Writing business cases, creating training materials, demoing new features Required7YearsBusiness Analysis Skills - Strong problem solver and troubleshooterRequired7YearsSalesforce CertificationRequired2YearsSalesforce experience performing administration including production monitoring, tool/apps integration,manual promotion steps, environment setupRequired4Years Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?Question2Please list candidate's email address HERE that will be used when submitting E-RTR.Question3Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?Question4All work must be perfomed on State premises at the client's discretion. Do you accept this requirement?Question5LOOKING FOR IMMEDIATE HIRE: Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.Question6Vendor must notify the agency if any portion of the requirements listed in this task order are to be outsourced to other countries. Do you accept this requirement?Question7Candidates submitted above the rate of $$ may not be considered. Do you accept this requirement?Question8Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirement?Question9Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate's VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm?
The North Carolina Department of Health and Human Services requires the services of a Salesforce Administrator to support COVID (CVMS/eCATR) applications.A Salesforce Administrator is the person that provides value to the business by automating complex business processes, makes sure the system is clean and efficient and monitors new releases. Essentially, the Salesforce Admin will serve as the SME Salesforce expert within the organization, and they will have an in-depth understanding of customization.
Salesforce Administrator tasks might include:
- Address incidents in a timely fashion - Work with Scrum Master and Release Manager on addressing approved demand. Configure and enhance platform and/or product/application (i.e. Salesforce) based upon approved demand - Collaborate with Application Teams (i.e. Business Sponsors, Functional Designers) on requirements - Move changes from Dev to Test and Test to Prod on approved demand - Knowledge of Copado (Devops and code version tool) - Manage User profiles - Manage List Views new or modify - Custom Field values - Page Layouts - Reports and Dashboards new, modified, scheduled -Email Templates -Manage Primary designated contacts and notifications -Site monitoring (all) -Issue Salesforce tickets -Manage all org assets and perform testing tasks -Manage Jira (system) tickets and reports for the org - Obtain one Salesforce certification each year (Admin I and Advanced Admin II and progressing on to Platform developer I) Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceExperience using Salesforce skills - Data Management and User ManagementRequired4YearsExperience with requirements analysis and business process design.Required7YearsExceptional communication skills - Writing business cases, creating training materials, demoing new features Required7YearsBusiness Analysis Skills - Strong problem solver and troubleshooterRequired7YearsSalesforce CertificationRequired2YearsSalesforce experience performing administration including production monitoring, tool/apps integration,manual promotion steps, environment setupRequired4Years Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?Question2Please list candidate's email address HERE that will be used when submitting E-RTR.Question3Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?Question4All work must be perfomed on State premises at the client's discretion. Do you accept this requirement?Question5LOOKING FOR IMMEDIATE HIRE: Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.Question6Vendor must notify the agency if any portion of the requirements listed in this task order are to be outsourced to other countries. Do you accept this requirement?Question7Candidates submitted above the rate of $$ may not be considered. Do you accept this requirement?Question8Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirement?Question9Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate's VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm?