Consumer Banking Product Manager – Vice President

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Job Summary:

Chase is a leading financial institution, and they are seeking a Vice President of Consumer Banking Product Management. In this role, you will innovate new product offerings, lead the product life cycle, and ensure the delivery of high-quality products that meet customer needs.

Responsibilities:

• Develops a product innovation strategy and vision that can explore how next-generation technology can better support on sales teams in providing value to customers

• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

• Develop and maintain the product strategy and roadmap for the Customer Relationship Management (CRM) and Salesforce platform, ensuring alignment with business goals and customer needs.

• Collaborate closely with key stakeholders and support cross-functional teams, including sales, marketing, IT, and customer support, to gather requirements and ensure successful product delivery.

• Prioritize and manage the development of new features and enhancements, ensuring they meet user needs and improve the overall customer experience.

• Analyze product performance and user feedback to identify areas for improvement and drive continuous enhancements.

• Provide training and support to end-users and internal teams to ensure effective utilization of the Salesforce platform.

Qualifications:

Required:

• 5+ years of experience or equivalent expertise in product management or a relevant domain area

• Advanced knowledge of the product development life cycle, design, and data analytics

• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

• Demonstrated knowledge of modern technology concepts including cloud computing and generative artificial intelligence and their application

• Salesforce Expertise: Strong understanding of Salesforce CRM, including its features, capabilities, and best practices

• Project Management: Proven experience in project management, with the ability to manage multiple projects simultaneously and deliver on time

• Analytical Skills: Strong analytical skills to assess product performance and make data-driven decisions.

• Communication Skills: Excellent verbal and written communication skills to effectively convey product vision and updates to stakeholders

• Problem-Solving: Ability to identify problems and develop innovative solutions to enhance the product and user experience

Preferred:

• Demonstrated prior experience working in a highly matrixed, complex organization

• Demonstrated prior experience translating business needs into actionable technology requirements

• Agile Methodology: Experience working in an Agile development environment, with familiarity in using tools like JIRA

• Having a technical background or understanding of software development processes and technologies

• Have a Customer-Centric mindset, focusing on customer needs and the ability to translate them into actionable product features

• Having prior experience in the CRM industry or a related field, with an understanding of sales processes and customer relationship management

Company:

Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase. Founded in 2000, the company is headquartered in New York, New York, USA, with a team of 10001+ employees. The company is currently Late Stage.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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