Digital Customer Success Content Manager Job at Proofpoint in Irvine
Proofpoint, Irvine, CA, United States
About Us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold
in how we dream and innovate
Responsive
to feedback, challenges and opportunities
Accountable
for results and best in class outcomes
Visionary
in future focused problem-solving
Exceptional
in execution and impact
The Role
We are seeking a highly creative, execution-oriented Digital Customer Success Content Manager to lead the creation and scaling of customer-facing content within our B2B SaaS organization. This role sits within the Digital Customer Success function and is responsible for developing, repurposing, and optimizing content that drives product adoption, feature awareness, value realization, and customer education.
You will be responsible for identifying content gaps, partnering with subject matter experts (SMEs), auditing large volumes of existing materials, and transforming both net-new and existing content into scalable, multi-format digital assets.
You will leverage modern generative AI tools to accelerate content discovery, transformation, and production at scale.
You will act as in-house editor, ensuring customer success messages through email, community, and other channels effectively influence customer behavior to accelerate adoption, value realization, and customer retention.
Your day-to-day
Sales Development Operating Model & Strategy
Content Strategy & Gap Identification
Partner with subject matter experts (SMEs) in Customer Success, Product, Marketing, and other functions to identify content needs
Conduct audits of existing materials (knowledge base articles, webinars, presentations, enablement assets, product documentation, etc.) to:
Identify reusable source material
Surface gaps requiring net-new content
Recommend format conversions to maximize impact
Develop structured content plans aligned to adoption goals, feature launches, and customer journey milestones.
Net New Contect Creation
Create high-quality, customer-facing content including:
Webinars (live and on-demand)
Short-form product videos
Feature spotlight videos
In-app guidance content
Enablement decks
Customer education materials
Own content production end-to-end, from outline and scripting to final delivery
Interview SMEs to extract insights and translate expertise into customer-ready materials.
Content Repurposing & Format Transformation
Transform existing materials into new formats, including:
Breaking full-length webinars into short-form video series
Converting PowerPoint presentations into video-based learnings
Extracting targeted feature content from long-form documentation
Scan large documents (e.g., 100+ page guides) to extract relevant segments for specific features or customer segments
Ensure content consistency, clarity, and alignment across formats
AI-Enabled Content Production
Leverage generative AI tools to create a content library across multiple product lines:
Analyze and summarize large volumes of source material
Identify relevant content sections quickly and accurately
Draft scripts, outlines, and derivative content
Accelerate multi-format production workflows
Establish scalable AI-assisted workflows that enable high-volume, high-quality content creation
Continuously evaluate and adopt emerging tools that improve content velocity and effectiveness
Email writing and Editing
Operate as a content consultant and editor within the Digital CS organization
What you bring to the team
5+ years of experience in content creation within B2B SaaS (Customer Success, Product Marketing, Enablement, or Education preferred)
Demonstrated ability to create content across multiple formats (video, webinar, written, slide-based, etc.)
Experience auditing and repurposing large volumes of existing content
Strong understanding of customer lifecycle, product adoption, and digital engagement strategies
Technical & Functional Skills
Proficiency with generative AI tools for content analysis and creation.
Experience with video creation and editing tools (e.g., Camtasia, Loom, Synthesia, Descript, or similar)
Experience with Customer Success Platforms such as Totango
Proficiency with AI to scan, interpret, and extract insights from large documentation sets
Strong storytelling capabilities
Exceptional written and verbal communication skills
What Success Looks Like
Increased feature adoption driven by targeted digital content
Reduced time-to-value through scalable educational assets
Measurable engagement with short-form, repurposed content
Established AI-enabled content workflows that improve production velocity
Strong partnership and alignment across Digital CS, Product, and Support
Why This Role Matters
As our customer base grows, scalable digital engagement becomes critical. This role ensures that the right content reaches the right customers at the right time-efficiently, creatively, and at scale. You will play a central role in enabling product adoption and customer success through strategic, AI-powered content development.
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com .
How to Apply
Interested? Submit your application along with any supporting information- we can't wait to hear from you!
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold
in how we dream and innovate
Responsive
to feedback, challenges and opportunities
Accountable
for results and best in class outcomes
Visionary
in future focused problem-solving
Exceptional
in execution and impact
The Role
We are seeking a highly creative, execution-oriented Digital Customer Success Content Manager to lead the creation and scaling of customer-facing content within our B2B SaaS organization. This role sits within the Digital Customer Success function and is responsible for developing, repurposing, and optimizing content that drives product adoption, feature awareness, value realization, and customer education.
You will be responsible for identifying content gaps, partnering with subject matter experts (SMEs), auditing large volumes of existing materials, and transforming both net-new and existing content into scalable, multi-format digital assets.
You will leverage modern generative AI tools to accelerate content discovery, transformation, and production at scale.
You will act as in-house editor, ensuring customer success messages through email, community, and other channels effectively influence customer behavior to accelerate adoption, value realization, and customer retention.
Your day-to-day
Sales Development Operating Model & Strategy
Content Strategy & Gap Identification
Partner with subject matter experts (SMEs) in Customer Success, Product, Marketing, and other functions to identify content needs
Conduct audits of existing materials (knowledge base articles, webinars, presentations, enablement assets, product documentation, etc.) to:
Identify reusable source material
Surface gaps requiring net-new content
Recommend format conversions to maximize impact
Develop structured content plans aligned to adoption goals, feature launches, and customer journey milestones.
Net New Contect Creation
Create high-quality, customer-facing content including:
Webinars (live and on-demand)
Short-form product videos
Feature spotlight videos
In-app guidance content
Enablement decks
Customer education materials
Own content production end-to-end, from outline and scripting to final delivery
Interview SMEs to extract insights and translate expertise into customer-ready materials.
Content Repurposing & Format Transformation
Transform existing materials into new formats, including:
Breaking full-length webinars into short-form video series
Converting PowerPoint presentations into video-based learnings
Extracting targeted feature content from long-form documentation
Scan large documents (e.g., 100+ page guides) to extract relevant segments for specific features or customer segments
Ensure content consistency, clarity, and alignment across formats
AI-Enabled Content Production
Leverage generative AI tools to create a content library across multiple product lines:
Analyze and summarize large volumes of source material
Identify relevant content sections quickly and accurately
Draft scripts, outlines, and derivative content
Accelerate multi-format production workflows
Establish scalable AI-assisted workflows that enable high-volume, high-quality content creation
Continuously evaluate and adopt emerging tools that improve content velocity and effectiveness
Email writing and Editing
Operate as a content consultant and editor within the Digital CS organization
What you bring to the team
5+ years of experience in content creation within B2B SaaS (Customer Success, Product Marketing, Enablement, or Education preferred)
Demonstrated ability to create content across multiple formats (video, webinar, written, slide-based, etc.)
Experience auditing and repurposing large volumes of existing content
Strong understanding of customer lifecycle, product adoption, and digital engagement strategies
Technical & Functional Skills
Proficiency with generative AI tools for content analysis and creation.
Experience with video creation and editing tools (e.g., Camtasia, Loom, Synthesia, Descript, or similar)
Experience with Customer Success Platforms such as Totango
Proficiency with AI to scan, interpret, and extract insights from large documentation sets
Strong storytelling capabilities
Exceptional written and verbal communication skills
What Success Looks Like
Increased feature adoption driven by targeted digital content
Reduced time-to-value through scalable educational assets
Measurable engagement with short-form, repurposed content
Established AI-enabled content workflows that improve production velocity
Strong partnership and alignment across Digital CS, Product, and Support
Why This Role Matters
As our customer base grows, scalable digital engagement becomes critical. This role ensures that the right content reaches the right customers at the right time-efficiently, creatively, and at scale. You will play a central role in enabling product adoption and customer success through strategic, AI-powered content development.
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com .
How to Apply
Interested? Submit your application along with any supporting information- we can't wait to hear from you!
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.