Xfinity Retail Sales Specialist - Technology Products
Comcast, Palo Alto, CA, United States
Job Summary
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting‑edge products and services to life for millions of customers every day.
Job Description Hourly rate: $26.44 (Base $18.75 + Targeted Commission)
Great Places to Work has named Comcast NBCUniversal one of its ‘100 Best Companies to Work For’
For the sixth time, Comcast is named a Top Company in the U.S. by LinkedIn
Comcast is named a top 20 company on DiversityInc’s ‘Top 50’ List
At Comcast, we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers. We are the largest 1Gig network in America and the diverse talents of our people have propelled us to be a Fortune 40 industry leader.
What you will be doing
Working directly with customers in a retail location, evaluating the customer’s potential product needs and making appropriate recommendations.
Providing outstanding customer service with all customer interactions.
Helping customers interpret and clarify their account statements and pay their bills in the store.
Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
Acting as a brand ambassador to promote Comcast/Xfinity products.
Providing expert‑level understanding and passion around technology, especially around Comcast products and services.
Maintaining detailed sales product knowledge, including competitive information.
Meeting goals and metrics.
Contributing to a fun and competitive environment! We aim to connect our products and services to our customer’s everyday lifestyles.
What you will need to have
High School Diploma or equivalent.
Generally, requires 2–5 years of related experience; preference for consumer electronics or wireless retail sales experience.
Ability to work a full time, flexible schedule which includes evenings, weekends, holidays, and variable schedule(s).
Regular, consistent, and punctual attendance.
Ability to carry and/or lift 25‑pound boxes, and the ability to stand and move about the store constantly.
Perks and benefits Comcast provides best‑in‑class benefits. We believe that benefits should connect us to the support we need when it matters most and should help us be there for those who matter most. We offer
Day‑One benefits
and many other perks:
Medical, Dental, and Vision coverage
Comcast XFINITY courtesy services & employee discounts
Discount tickets to Universal Resorts
Paid Parental leave
Tuition reimbursement
Paid Time Off
401(k) Savings Plan – with up to 6% dollar‑to‑dollar matching
…and much more
Equal Opportunity Statement Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills Customer‑Focused, Workplace Organization, Persuasion, Technical Knowledge, Teamwork, Self‑Motivation, Communication, Critical Thinking, Problem Solving, Resilience, Professional Integrity.
Salary Base Pay: $18.75 per hour Targeted Commission included in total compensation so the average hourly total is $26.44.
Note: The application window is 30 days from the posting date, unless the number of applicants requires it to close sooner.
Education High School Diploma / GED
Certifications (if applicable) None specified.
Relevant Work Experience 2–5 Years
#J-18808-Ljbffr
Job Description Hourly rate: $26.44 (Base $18.75 + Targeted Commission)
Great Places to Work has named Comcast NBCUniversal one of its ‘100 Best Companies to Work For’
For the sixth time, Comcast is named a Top Company in the U.S. by LinkedIn
Comcast is named a top 20 company on DiversityInc’s ‘Top 50’ List
At Comcast, we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers. We are the largest 1Gig network in America and the diverse talents of our people have propelled us to be a Fortune 40 industry leader.
What you will be doing
Working directly with customers in a retail location, evaluating the customer’s potential product needs and making appropriate recommendations.
Providing outstanding customer service with all customer interactions.
Helping customers interpret and clarify their account statements and pay their bills in the store.
Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
Acting as a brand ambassador to promote Comcast/Xfinity products.
Providing expert‑level understanding and passion around technology, especially around Comcast products and services.
Maintaining detailed sales product knowledge, including competitive information.
Meeting goals and metrics.
Contributing to a fun and competitive environment! We aim to connect our products and services to our customer’s everyday lifestyles.
What you will need to have
High School Diploma or equivalent.
Generally, requires 2–5 years of related experience; preference for consumer electronics or wireless retail sales experience.
Ability to work a full time, flexible schedule which includes evenings, weekends, holidays, and variable schedule(s).
Regular, consistent, and punctual attendance.
Ability to carry and/or lift 25‑pound boxes, and the ability to stand and move about the store constantly.
Perks and benefits Comcast provides best‑in‑class benefits. We believe that benefits should connect us to the support we need when it matters most and should help us be there for those who matter most. We offer
Day‑One benefits
and many other perks:
Medical, Dental, and Vision coverage
Comcast XFINITY courtesy services & employee discounts
Discount tickets to Universal Resorts
Paid Parental leave
Tuition reimbursement
Paid Time Off
401(k) Savings Plan – with up to 6% dollar‑to‑dollar matching
…and much more
Equal Opportunity Statement Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills Customer‑Focused, Workplace Organization, Persuasion, Technical Knowledge, Teamwork, Self‑Motivation, Communication, Critical Thinking, Problem Solving, Resilience, Professional Integrity.
Salary Base Pay: $18.75 per hour Targeted Commission included in total compensation so the average hourly total is $26.44.
Note: The application window is 30 days from the posting date, unless the number of applicants requires it to close sooner.
Education High School Diploma / GED
Certifications (if applicable) None specified.
Relevant Work Experience 2–5 Years
#J-18808-Ljbffr