Solutions Consultant Architect
Togetherwork Holdings, LLC, Austin, TX, United States
Schedule: Full-time | Hybrid (2–3 days in office)
Work Authorization Notice At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.
About Us Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations.
Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement. We are building a modern data foundation to support our next phase of growth.
About the Role The Solutions Consultant is a senior individual contributor within Professional Services responsible for designing, owning, and delivering customer solutions that align business objectives with Togetherwork product capabilities.
This role acts as a trusted advisor throughout the customer lifecycle—leading solution design, guiding implementation, and ensuring a seamless transition to Customer Success. You will partner cross-functionally with Project Managers, Product, Sales, and Customer Success to deliver scalable, high-quality solutions that drive long-term adoption and value.
What You’ll Do Solution Design & Customer Advisory
Lead discovery sessions and workshops to understand customer business processes, objectives, and system requirements
Design end-to-end solutions that align customer needs with Togetherwork product capabilities
Translate complex business requirements into scalable, implementable solutions
Act as a trusted advisor, guiding customers through best practices, tradeoffs, and solution decisions
Solution Ownership & Delivery
Own solution integrity throughout onboarding and implementation engagements
Partner with Project Managers, onboarding teams, and configuration specialists to ensure successful execution
Identify and manage risks, dependencies, and complexity throughout delivery
Ensure smooth transition of solutions to Customer Success for ongoing support
Cross-Functional Collaboration
Support Sales on complex opportunities requiring deep solution expertise
Provide structured feedback to Product teams based on customer needs and delivery insights
Operate within PMO frameworks to ensure consistency with implementation standards
Use data, tools, and automation to improve solution quality and scalability
Contribute to best practices, delivery standards, and implementation methodologies
Leverage AI-enabled tools for requirements analysis, documentation, and process optimization
What You’ll Bring
Bachelor’s degree or equivalent experience
5–8 years of experience in solution consulting, implementation consulting, or similar client-facing roles
Experience delivering SaaS or enterprise software implementations
Strong consulting skills with a focus on solution design and customer advisory
Ability to translate complex business needs into practical technical solutions
Strong communication and stakeholder management skills across technical and non-technical audiences
Analytical mindset with strong problem-solving capabilities
Experience documenting solution architecture and implementation considerations
Preferred Qualifications
Experience with CRM platforms (e.g., Microsoft Dynamics 365 or similar)
Experience with Association Management Systems (AMS) or membership platforms
Background working with associations, nonprofits, or membership-based organizations
Understanding of financial processes (GL, AR, AP, revenue recognition)
Why You’ll Love Working Here At Togetherwork, we help community-driven organizations grow and thrive—creating better experiences for the people they serve. You will play a critical role in shaping the enterprise data foundation that powers our TW28 vision.
We are guided by values that shape how we work every day:
Obsess over our customers
Own it. Together.
Move fast with purpose
The Company offers a comprehensive employee benefits program, including
Medical, dental, and vision insurance options
100% Employer paid short/long term disability
Basic Life
401(k) option with 100% company match up to 4%
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company paid holidays
6 weeks paid parental leave
Pet Insurance
Medical Travel Benefits
Infertility Benefits
Teladoc
Employee Assistance Program
Wellness Benefits & Engagement Platform
Inclusion and Diversity Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
Interview Process & Expectations Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.
To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.
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Work Authorization Notice At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.
About Us Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations.
Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement. We are building a modern data foundation to support our next phase of growth.
About the Role The Solutions Consultant is a senior individual contributor within Professional Services responsible for designing, owning, and delivering customer solutions that align business objectives with Togetherwork product capabilities.
This role acts as a trusted advisor throughout the customer lifecycle—leading solution design, guiding implementation, and ensuring a seamless transition to Customer Success. You will partner cross-functionally with Project Managers, Product, Sales, and Customer Success to deliver scalable, high-quality solutions that drive long-term adoption and value.
What You’ll Do Solution Design & Customer Advisory
Lead discovery sessions and workshops to understand customer business processes, objectives, and system requirements
Design end-to-end solutions that align customer needs with Togetherwork product capabilities
Translate complex business requirements into scalable, implementable solutions
Act as a trusted advisor, guiding customers through best practices, tradeoffs, and solution decisions
Solution Ownership & Delivery
Own solution integrity throughout onboarding and implementation engagements
Partner with Project Managers, onboarding teams, and configuration specialists to ensure successful execution
Identify and manage risks, dependencies, and complexity throughout delivery
Ensure smooth transition of solutions to Customer Success for ongoing support
Cross-Functional Collaboration
Support Sales on complex opportunities requiring deep solution expertise
Provide structured feedback to Product teams based on customer needs and delivery insights
Operate within PMO frameworks to ensure consistency with implementation standards
Use data, tools, and automation to improve solution quality and scalability
Contribute to best practices, delivery standards, and implementation methodologies
Leverage AI-enabled tools for requirements analysis, documentation, and process optimization
What You’ll Bring
Bachelor’s degree or equivalent experience
5–8 years of experience in solution consulting, implementation consulting, or similar client-facing roles
Experience delivering SaaS or enterprise software implementations
Strong consulting skills with a focus on solution design and customer advisory
Ability to translate complex business needs into practical technical solutions
Strong communication and stakeholder management skills across technical and non-technical audiences
Analytical mindset with strong problem-solving capabilities
Experience documenting solution architecture and implementation considerations
Preferred Qualifications
Experience with CRM platforms (e.g., Microsoft Dynamics 365 or similar)
Experience with Association Management Systems (AMS) or membership platforms
Background working with associations, nonprofits, or membership-based organizations
Understanding of financial processes (GL, AR, AP, revenue recognition)
Why You’ll Love Working Here At Togetherwork, we help community-driven organizations grow and thrive—creating better experiences for the people they serve. You will play a critical role in shaping the enterprise data foundation that powers our TW28 vision.
We are guided by values that shape how we work every day:
Obsess over our customers
Own it. Together.
Move fast with purpose
The Company offers a comprehensive employee benefits program, including
Medical, dental, and vision insurance options
100% Employer paid short/long term disability
Basic Life
401(k) option with 100% company match up to 4%
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company paid holidays
6 weeks paid parental leave
Pet Insurance
Medical Travel Benefits
Infertility Benefits
Teladoc
Employee Assistance Program
Wellness Benefits & Engagement Platform
Inclusion and Diversity Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
Interview Process & Expectations Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.
To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.
#J-18808-Ljbffr