Outside Sales Counselor
Meritage Homes, Charlotte, NC, United States
Overview
Are you looking for an incredible career opportunity? Then Meritage Homes is the place for you! From the homes we build to the careers we offer, we are focused on delivering a Life.Built.Better.®.
Meritage is committed to building energy‑efficient and affordable entry‑level and first‑move‑up homes across the US. We are looking for candidates who are excited about furthering their careers, as well as bringing their authentic selves every day to be part of an inclusive organization. Meritage was certified a Great Place To Work for a second year in a row and is currently ranked on Fortune’s Best Workplaces listings in the categories of Construction, Women, and Parents. We have delivered over 200,000 homes in our 40‑year history and are known for distinctive style, quality construction, and award‑winning customer experience.
When joining Meritage Homes, you and your career can benefit in several ways, including:
A work environment that encourages creativity and innovative ideas from every level
An organization that lives by its core values everyday
Team atmosphere where every individual is considered a vital asset
State‑of‑the‑art technology to provide an optimal working environment
A competitive pay structure
Strong benefits
Flexibility in work‑life integration
Team‑oriented environment where all individuals play an integral role in the company
Opportunity to further your career in a growing national organization
Maintain a competitive drive to be the best
Responsibilities The Outside Sales Counselor’s primary responsibility is to embrace Meritage Homes’ active sales culture to generate new home sales by leveraging relationships with Realtors and new home buyers, utilizing all available tools, and demonstrating value, selling, and closing homes with an emphasis on exceptional customer service. The counselor also serves as the liaison between Realtors and new homebuyers, working with construction, the Closing Department, and Title Company throughout the building process.
Accomplish sales and customer service goals and other objectives as determined by your Sales Leader.
Maintain existing and cultivate new Realtor relationships through various methods that create long‑term partnerships and recurring business.
Connect unrepresented homebuyers to Realtors and foster the partnership through the home‑buying process.
Actively manage and partner with others to ensure the overall look of the communities, homes, and surrounding area are pristine, so guests enjoy a quality experience while touring.
Create, practice, refine, and continually improve your personal sales presentation to convert leads effectively.
Use insight and consultative selling techniques to teach customers about the home‑buying industry and offer unique perspectives to influence a sale.
Proactively utilize the CRM system to manage discovery and follow‑up strategies for all potential customers.
Engage visitors and demonstrate models, home sites, and/or showcase homes as needed; showings can also be scheduled through available technology.
Provide all pertinent community, home‑site, floor‑plan, and pricing information.
Ask for the sale.
Drive traffic, travel to, and sell from multiple Meritage communities that meet the buyer’s needs.
Present the Meritage Homes Purchase Agreement to buyers professionally, explaining payment information, taxes, insurance, CC&R, HOA rules, and other amenity information.
Actively solicit new and referral business using Salesforce.com to enhance prospecting skills.
Ensure accurate and timely completion of all buyer paperwork and internal reporting.
Assist buyers with scheduling appointments with design studio, operations managers, mortgage, and title companies.
Communicate and assist lenders with customer loans, keeping current on each loan’s status and requirements to expedite processing and closing.
Product Knowledge
Concept of Community
Know size, number of homes, future plans, and restrictions.
Know the surrounding area – interstates, shopping, schools, churches, etc.
Extensive Product Knowledge
Plans, features, pricing, options, warranties, and construction knowledge.
Know how we differ from the competition.
Maintain an updated Competition Analysis Notebook and know what competitors are offering each month (sales incentives, new product, lot releases, etc.).
Maintain knowledge of local markets, real estate laws/rules, public opinion, local and national trends, government regulations, and economic trends related to home buying.
Shop the competition in submarkets to determine community traffic, sales, new product, visual presentation, and promotions.
Update the buyer throughout the construction process and act as the point of contact for buyers during all phases of construction and closing.
Ensure customer satisfaction from initial visit to closing.
Must be able to work nights, weekends, and most holidays.
Complete all onboarding and other assigned training.
Strive to maintain, improve, and promote the company’s image with prospects, customers, homeowners, and brokers within the community.
Establish and maintain relationships with realtors and mortgage brokers.
Attend weekly sales meetings or other meetings directed by management.
Special projects and other duties as assigned.
Qualifications Education
Minimum High School Diploma or equivalent; some college coursework or Bachelor’s Degree strongly preferred.
Experience
3+ years of outside sales experience.
Strongly prefer at least one year of experience in new home sales with a proven track record of success.
Some states may require a valid real estate license; a plus in other states.
Good computer skills; proficiency with Microsoft Office applications, including Outlook, Word, Excel.
Strong oral and written communication skills; excellent customer service skills.
Excellent interpersonal skills; ability to effectively communicate and work with all personality types.
Professional presentation and ability to handle stress with patience when working with prospective buyers and Realtors.
Customer‑driven presentation skills and confidence in communication.
Strong sales skills; ability to influence others, close large price‑point sales, and overcome objections.
Team player with demonstrated ability to work within cross‑functional teams.
Sound judgment with a high level of integrity.
Self‑directed; takes initiative, proactively addresses problems and seeks resolution; can work with minimal oversight.
Ability to analyze information and interpret buyer concerns/questions to determine root issues for successful conclusions.
Highly organized, detail‑oriented, and flexible; can prioritize multiple projects and meet deadlines in a high‑volume fast‑paced work environment.
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Meritage is committed to building energy‑efficient and affordable entry‑level and first‑move‑up homes across the US. We are looking for candidates who are excited about furthering their careers, as well as bringing their authentic selves every day to be part of an inclusive organization. Meritage was certified a Great Place To Work for a second year in a row and is currently ranked on Fortune’s Best Workplaces listings in the categories of Construction, Women, and Parents. We have delivered over 200,000 homes in our 40‑year history and are known for distinctive style, quality construction, and award‑winning customer experience.
When joining Meritage Homes, you and your career can benefit in several ways, including:
A work environment that encourages creativity and innovative ideas from every level
An organization that lives by its core values everyday
Team atmosphere where every individual is considered a vital asset
State‑of‑the‑art technology to provide an optimal working environment
A competitive pay structure
Strong benefits
Flexibility in work‑life integration
Team‑oriented environment where all individuals play an integral role in the company
Opportunity to further your career in a growing national organization
Maintain a competitive drive to be the best
Responsibilities The Outside Sales Counselor’s primary responsibility is to embrace Meritage Homes’ active sales culture to generate new home sales by leveraging relationships with Realtors and new home buyers, utilizing all available tools, and demonstrating value, selling, and closing homes with an emphasis on exceptional customer service. The counselor also serves as the liaison between Realtors and new homebuyers, working with construction, the Closing Department, and Title Company throughout the building process.
Accomplish sales and customer service goals and other objectives as determined by your Sales Leader.
Maintain existing and cultivate new Realtor relationships through various methods that create long‑term partnerships and recurring business.
Connect unrepresented homebuyers to Realtors and foster the partnership through the home‑buying process.
Actively manage and partner with others to ensure the overall look of the communities, homes, and surrounding area are pristine, so guests enjoy a quality experience while touring.
Create, practice, refine, and continually improve your personal sales presentation to convert leads effectively.
Use insight and consultative selling techniques to teach customers about the home‑buying industry and offer unique perspectives to influence a sale.
Proactively utilize the CRM system to manage discovery and follow‑up strategies for all potential customers.
Engage visitors and demonstrate models, home sites, and/or showcase homes as needed; showings can also be scheduled through available technology.
Provide all pertinent community, home‑site, floor‑plan, and pricing information.
Ask for the sale.
Drive traffic, travel to, and sell from multiple Meritage communities that meet the buyer’s needs.
Present the Meritage Homes Purchase Agreement to buyers professionally, explaining payment information, taxes, insurance, CC&R, HOA rules, and other amenity information.
Actively solicit new and referral business using Salesforce.com to enhance prospecting skills.
Ensure accurate and timely completion of all buyer paperwork and internal reporting.
Assist buyers with scheduling appointments with design studio, operations managers, mortgage, and title companies.
Communicate and assist lenders with customer loans, keeping current on each loan’s status and requirements to expedite processing and closing.
Product Knowledge
Concept of Community
Know size, number of homes, future plans, and restrictions.
Know the surrounding area – interstates, shopping, schools, churches, etc.
Extensive Product Knowledge
Plans, features, pricing, options, warranties, and construction knowledge.
Know how we differ from the competition.
Maintain an updated Competition Analysis Notebook and know what competitors are offering each month (sales incentives, new product, lot releases, etc.).
Maintain knowledge of local markets, real estate laws/rules, public opinion, local and national trends, government regulations, and economic trends related to home buying.
Shop the competition in submarkets to determine community traffic, sales, new product, visual presentation, and promotions.
Update the buyer throughout the construction process and act as the point of contact for buyers during all phases of construction and closing.
Ensure customer satisfaction from initial visit to closing.
Must be able to work nights, weekends, and most holidays.
Complete all onboarding and other assigned training.
Strive to maintain, improve, and promote the company’s image with prospects, customers, homeowners, and brokers within the community.
Establish and maintain relationships with realtors and mortgage brokers.
Attend weekly sales meetings or other meetings directed by management.
Special projects and other duties as assigned.
Qualifications Education
Minimum High School Diploma or equivalent; some college coursework or Bachelor’s Degree strongly preferred.
Experience
3+ years of outside sales experience.
Strongly prefer at least one year of experience in new home sales with a proven track record of success.
Some states may require a valid real estate license; a plus in other states.
Good computer skills; proficiency with Microsoft Office applications, including Outlook, Word, Excel.
Strong oral and written communication skills; excellent customer service skills.
Excellent interpersonal skills; ability to effectively communicate and work with all personality types.
Professional presentation and ability to handle stress with patience when working with prospective buyers and Realtors.
Customer‑driven presentation skills and confidence in communication.
Strong sales skills; ability to influence others, close large price‑point sales, and overcome objections.
Team player with demonstrated ability to work within cross‑functional teams.
Sound judgment with a high level of integrity.
Self‑directed; takes initiative, proactively addresses problems and seeks resolution; can work with minimal oversight.
Ability to analyze information and interpret buyer concerns/questions to determine root issues for successful conclusions.
Highly organized, detail‑oriented, and flexible; can prioritize multiple projects and meet deadlines in a high‑volume fast‑paced work environment.
#J-18808-Ljbffr