Practice Sales Manager – Hormone, Peptide & GLP Therapies
PUR-FORM, Boca Raton, FL, United States
Role Overview
You'll be responsible for turning warm inquiries into booked consultations and active treatment plans. You'll manage the lead pipeline, support the team in improving conversions, and help drive consistent, measurable practice growth against defined KPIs and OKRs.
Lead and Pipeline Management
Receive and organize inbound leads from phone, web, and referrals.
Maintain an accurate pipeline and follow up consistently via phone, text, and email.
Track lead sources, response times, and follow‑up cadence to optimize workflows.
Consultation Conversion
Conduct or support pre‑consult calls to understand patient goals and set expectations.
Warm up prospects before their visit so they understand our services and pricing.
Follow up after consults to answer questions and close open treatment plans.
Monitor and report conversion rates at each stage of the funnel and suggest data‑backed improvements.
Driving Practice Sales
Work toward monthly goals for consult bookings, program enrollments, and revenue.
Identify upsell opportunities (labs, peptides, hormone programs, GLP‑1 options) for existing patients.
Share feedback and ideas with leadership to improve scripts, workflows, and campaigns.
Own and report on core sales KPIs (e.g., show rates, close rates, average revenue per patient) and help set/execute OKRs for growth.
Sales Coaching and Collaboration
Help front desk and clinical staff with talk tracks, objection handling, and basic sales skills.
Participate in regular review of metrics and contribute suggestions to improve conversions.
Use performance data to coach the team, reinforcing what works and iterating on what doesn’t.
Customer Service
Provide clear, timely communication with prospects and patients.
Ensure every interaction feels professional, respectful, and easy for the patient.
Proactively identify and address friction points in the patient journey using feedback and metrics.
Qualifications
Bachelor’s degree or equivalent experience in Business.
3+ years of sales experience.
Excellent written and verbal communication skills.
Comfortable working in a KPI‑driven environment and managing to OKRs.
Strong analytical mindset with the ability to interpret sales and funnel data and translate it into action.
#J-18808-Ljbffr
Lead and Pipeline Management
Receive and organize inbound leads from phone, web, and referrals.
Maintain an accurate pipeline and follow up consistently via phone, text, and email.
Track lead sources, response times, and follow‑up cadence to optimize workflows.
Consultation Conversion
Conduct or support pre‑consult calls to understand patient goals and set expectations.
Warm up prospects before their visit so they understand our services and pricing.
Follow up after consults to answer questions and close open treatment plans.
Monitor and report conversion rates at each stage of the funnel and suggest data‑backed improvements.
Driving Practice Sales
Work toward monthly goals for consult bookings, program enrollments, and revenue.
Identify upsell opportunities (labs, peptides, hormone programs, GLP‑1 options) for existing patients.
Share feedback and ideas with leadership to improve scripts, workflows, and campaigns.
Own and report on core sales KPIs (e.g., show rates, close rates, average revenue per patient) and help set/execute OKRs for growth.
Sales Coaching and Collaboration
Help front desk and clinical staff with talk tracks, objection handling, and basic sales skills.
Participate in regular review of metrics and contribute suggestions to improve conversions.
Use performance data to coach the team, reinforcing what works and iterating on what doesn’t.
Customer Service
Provide clear, timely communication with prospects and patients.
Ensure every interaction feels professional, respectful, and easy for the patient.
Proactively identify and address friction points in the patient journey using feedback and metrics.
Qualifications
Bachelor’s degree or equivalent experience in Business.
3+ years of sales experience.
Excellent written and verbal communication skills.
Comfortable working in a KPI‑driven environment and managing to OKRs.
Strong analytical mindset with the ability to interpret sales and funnel data and translate it into action.
#J-18808-Ljbffr