H&M Sales Advisor - Oxford Valley Mall
H&M, Langhorne, PA, United States
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
Day in the Life
Provide excellent customer service: welcoming and guiding customers through the store & OMNI experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through our fashion trends, stories & products in all areas of the store
Ability to effectively promote and sell our products to customers
Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Represent yourself and the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team
Responsibilities
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice & processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
Ensure good stock levels with replenishment routines on sales floor
Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store etc)
Support with opening and closing of the store
Follow all H&S guidelines and legal requirements applicable to role and responsibilities
Qualifications
Passionate about fashion and everything we create in-store
Motivated by giving customers a great experience
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented
Enjoy working in a collaborative and dynamic environment
Have sales experience in a dynamic and collaborative environment that can be applied to the role
Experience working with customer service in fashion, retail or other service-related industries
Benefits & Inclusion
We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability
Inclusive company encouraging authenticity
Access to global talent community, career growth opportunities
Comprehensive benefits: health insurance, wellness & family support programs, company match retirement plan, paid leave, community day
Employee discount at H&M, Other Stories, and COS
Job Status:
Hourly, Non-Exempt
EEOC Code:
SLS
Compensation:
Sales Associates Pay Rate $12.50 per hour
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact https://hm.ethicspoint.com and use Ask a Question.
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Day in the Life
Provide excellent customer service: welcoming and guiding customers through the store & OMNI experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through our fashion trends, stories & products in all areas of the store
Ability to effectively promote and sell our products to customers
Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Represent yourself and the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team
Responsibilities
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice & processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
Ensure good stock levels with replenishment routines on sales floor
Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store etc)
Support with opening and closing of the store
Follow all H&S guidelines and legal requirements applicable to role and responsibilities
Qualifications
Passionate about fashion and everything we create in-store
Motivated by giving customers a great experience
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented
Enjoy working in a collaborative and dynamic environment
Have sales experience in a dynamic and collaborative environment that can be applied to the role
Experience working with customer service in fashion, retail or other service-related industries
Benefits & Inclusion
We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability
Inclusive company encouraging authenticity
Access to global talent community, career growth opportunities
Comprehensive benefits: health insurance, wellness & family support programs, company match retirement plan, paid leave, community day
Employee discount at H&M, Other Stories, and COS
Job Status:
Hourly, Non-Exempt
EEOC Code:
SLS
Compensation:
Sales Associates Pay Rate $12.50 per hour
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact https://hm.ethicspoint.com and use Ask a Question.
#J-18808-Ljbffr