Client Relations Specialist
Sedgwick, Irving, TX, United States
Join Sedgwick and make a difference in the lives of individuals worldwide. Our dedicated team of 33,000 colleagues supports those facing unexpected challenges every day. Take the next step in your career with us, immerse yourself in our compassionate culture, and experience a healthy work-life balance. Your potential here is limitless!
Recognized as one of America's Greatest Workplaces by Newsweek and certified as a Great Place to Work®, Sedgwick offers a fulfilling career path.
Client Relations Specialist
Your career begins here!
Our dynamic team thrives through collaboration, both in-person and in a flexible hybrid work style. To become part of our vibrant community, you should reside near our Center of Excellence at 2201 W. Royal Lane, Suite 125, Irving TX 75063. What we provide: A
stable, supportive work environment
accommodating both in-office and remote work.
A
comprehensive training program
designed to prepare you for success in assisting employees and customers from prestigious brands.
A
dedicated mentor and manager
to guide you throughout your career journey.
Opportunities for career advancement
as you take on new responsibilities.
A
diverse benefits package
that enhances your mental, physical, financial, and professional well-being.
Are you ready for your next big opportunity? PRIMARY PURPOSE:
To provide exceptional service to callers regarding claims across various business lines, facilitating an efficient claims process, documenting thorough claim notes, and resolving inquiries on the first call whenever possible, while directing calls to the appropriate escalation path when necessary. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Act as the primary contact for callers from multiple client accounts in a shared services environment.
Assist with inquiries and solve problems related to claims applications and servicing processes.
Conduct claim intake and deliver full-service customer support while following regulatory requirements and company/client standards.
Educate customers on the necessary documentation for filing or processing claims, including expected timelines, payment information, and claim status.
Inform claimants about client requirements and benefit plans, carefully documenting all call details.
Accurately input verbal and written claim information into the designated system in compliance with requirements.
Guide customer inquiries to the appropriate contact points or escalate issues to Service Center Specialists and management as necessary.
Maintain consistent attendance during scheduled work hours.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES: Complete other duties as assigned.
QUALIFICATIONS: Education:
High school diploma or GED is required. Experience:
A minimum of one year of customer service experience or an equivalent combination of education and experience is required. Experience in an inbound call center is preferred. Skills and Knowledge: Exceptional verbal and written communication skills.
Proficient in PC applications, including Microsoft Office in a Windows environment.
Ability to meet minimum typing requirements.
Strong organizational skills alongside excellent interpersonal abilities.
Ability to manage multiple tasks effectively in a fast-paced environment.
Capability to support various clients through multiple communication channels while utilizing several systems simultaneously.
Comfortable working collaboratively within a team or independently.
Proficient in achieving or surpassing Performance Competencies.
Dedicated to meeting attendance expectations.
WORK ENVIRONMENT:
Reasonable accommodations will be considered when appropriate. Mental:
Requires clear and conceptual thinking, sound judgment, the ability to manage work-related stress, handle multiple priorities, and meet deadlines. Physical:
Involves computer keyboarding and occasional travel as needed. Auditory/Visual:
Requires effective hearing, vision, and verbal communication skills. The details in this document outline the core functions and responsibilities of this role and are not intended to be exhaustive. Management reserves the right to modify the responsibilities associated with this position at any time. In compliance with transparency laws, Sedgwick offers a reasonable salary range for roles subject to pay disclosure. Actual compensation depends on various factors, including skill set, experience level, and location. For this position, the starting pay range is between $16.00 - $17.85. We also provide a comprehensive benefits package, including medical, dental, vision, 401k matching, PTO, disability and life insurance, employee assistance programs, flexible spending or health savings accounts, and additional voluntary benefits. At Sedgwick, we believe in creating a diverse, equitable, and inclusive workplace. We encourage individuals to apply even if their experiences don't perfectly align with every qualification outlined in the job description. Your unique skills and experiences may be exactly what we need! Sedgwick is the leading global partner in risk and claims administration. We help clients navigate unexpected events. With over 33,000 colleagues and 10,000 clients in 80 countries, we offer unparalleled insights and compassionate support in a complex risk landscape.
Our dynamic team thrives through collaboration, both in-person and in a flexible hybrid work style. To become part of our vibrant community, you should reside near our Center of Excellence at 2201 W. Royal Lane, Suite 125, Irving TX 75063. What we provide: A
stable, supportive work environment
accommodating both in-office and remote work.
A
comprehensive training program
designed to prepare you for success in assisting employees and customers from prestigious brands.
A
dedicated mentor and manager
to guide you throughout your career journey.
Opportunities for career advancement
as you take on new responsibilities.
A
diverse benefits package
that enhances your mental, physical, financial, and professional well-being.
Are you ready for your next big opportunity? PRIMARY PURPOSE:
To provide exceptional service to callers regarding claims across various business lines, facilitating an efficient claims process, documenting thorough claim notes, and resolving inquiries on the first call whenever possible, while directing calls to the appropriate escalation path when necessary. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Act as the primary contact for callers from multiple client accounts in a shared services environment.
Assist with inquiries and solve problems related to claims applications and servicing processes.
Conduct claim intake and deliver full-service customer support while following regulatory requirements and company/client standards.
Educate customers on the necessary documentation for filing or processing claims, including expected timelines, payment information, and claim status.
Inform claimants about client requirements and benefit plans, carefully documenting all call details.
Accurately input verbal and written claim information into the designated system in compliance with requirements.
Guide customer inquiries to the appropriate contact points or escalate issues to Service Center Specialists and management as necessary.
Maintain consistent attendance during scheduled work hours.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES: Complete other duties as assigned.
QUALIFICATIONS: Education:
High school diploma or GED is required. Experience:
A minimum of one year of customer service experience or an equivalent combination of education and experience is required. Experience in an inbound call center is preferred. Skills and Knowledge: Exceptional verbal and written communication skills.
Proficient in PC applications, including Microsoft Office in a Windows environment.
Ability to meet minimum typing requirements.
Strong organizational skills alongside excellent interpersonal abilities.
Ability to manage multiple tasks effectively in a fast-paced environment.
Capability to support various clients through multiple communication channels while utilizing several systems simultaneously.
Comfortable working collaboratively within a team or independently.
Proficient in achieving or surpassing Performance Competencies.
Dedicated to meeting attendance expectations.
WORK ENVIRONMENT:
Reasonable accommodations will be considered when appropriate. Mental:
Requires clear and conceptual thinking, sound judgment, the ability to manage work-related stress, handle multiple priorities, and meet deadlines. Physical:
Involves computer keyboarding and occasional travel as needed. Auditory/Visual:
Requires effective hearing, vision, and verbal communication skills. The details in this document outline the core functions and responsibilities of this role and are not intended to be exhaustive. Management reserves the right to modify the responsibilities associated with this position at any time. In compliance with transparency laws, Sedgwick offers a reasonable salary range for roles subject to pay disclosure. Actual compensation depends on various factors, including skill set, experience level, and location. For this position, the starting pay range is between $16.00 - $17.85. We also provide a comprehensive benefits package, including medical, dental, vision, 401k matching, PTO, disability and life insurance, employee assistance programs, flexible spending or health savings accounts, and additional voluntary benefits. At Sedgwick, we believe in creating a diverse, equitable, and inclusive workplace. We encourage individuals to apply even if their experiences don't perfectly align with every qualification outlined in the job description. Your unique skills and experiences may be exactly what we need! Sedgwick is the leading global partner in risk and claims administration. We help clients navigate unexpected events. With over 33,000 colleagues and 10,000 clients in 80 countries, we offer unparalleled insights and compassionate support in a complex risk landscape.