Account Manager
Onboard Systems, Anaheim, CA, United States
Description
Signia Aerospace is a global, integrated provider of high-performance systems and specialized components for the aerospace industry. Signia designs, manufactures, and services a wide range of products, that include mission equipment, thermal management systems, engine technology, and propellers. The Signia brands are leaders in their respective markets and provide a compelling value proposition to both aerospace and defense OEMs and end-users.
Onboard Systems Hoist & Winch, located in Anaheim, CA is one of the world’s leading providers of Search & Rescue (SAR) and Human External Cargo (HEC) advanced mission equipment for civil, commercial, and military helicopters.
Position Overview The Account Manager / Senior Account Manager oversees a portfolio of customers from quotation through order fulfillment, ensuring a seamless and efficient experience at every stage. This role takes a proactive approach to managing customer inquiries, coordinating production schedules, and resolving issues to meet delivery commitments. The position also serves as a key liaison between customers and internal teams, fostering strong relationships while driving operational excellence and customer satisfaction.
The Senior Account Manager operates with a higher level of autonomy, manages more complex or strategic accounts, and plays a key role in process improvement, cross‑functional leadership, and mentoring junior team members.
What You’ll Do
Build and maintain strong customer relationships, ensuring timely response and resolution to inquiries
Serve as the primary point of contact for assigned accounts
Collaborate and communicate with cross-functional teams across all levels of the organization
Prepare and distribute quotes to support spares and MRO requirements
Perform contract review of customer purchase orders for compliance and load into ERP system
Maintain daily customer portal activities to support assigned accounts
Prepare internal and external reports to support customer needs
Additional Responsibilities (Senior Account Manager)
Manage high‑value, complex, or strategic customer accounts
Lead customer escalations and drive resolution across internal teams
Identify and implement process improvements to enhance efficiency and customer satisfaction
Provide guidance and mentorship to junior account managers or support staff
Support business growth initiatives and customer retention strategies
Who You Are Account Manager
Bachelor’s degree with 2–3 years of experience in customer support or account management, or equivalent experience
Strong written and verbal communication skills
Excellent organization and time management skills in a fast-paced environment
Proficiency in Microsoft Office 365
Exposure to aerospace or manufacturing environments (preferred)
Basic understanding of export regulations (preferred)
Experience with ERP systems (IFS preferred)
Senior Account Manager
Bachelor’s degree with 6+ years of experience in customer support or account management, preferably in an aerospace environment, or equivalent experience
Strong written and communication skills for effective interaction with internal and external customers
Excellent organization and time management skills to support fast paced work environment
High proficiency in MSO 365
Self‑motivated, pro‑active and committed to delivering exceptional customer experience.
Experience with IFS ERP system (preferred)
Experience in the aerospace industry (preferred)
Basic understanding of export regulations (preferred)
What’s In It For You
Benefits package including medical, dental, vision, life, disability
Paid time off and holidays
401(k) plan with employer contribution matching
In addition to offering competitive wages and benefits, Onboard Systems also offers the opportunity to increase your future earnings tied to growth in company performance. We recognize employee contributions toward growing the business through our unique Growth Participation Unit program (GPU). GPUs are tied directly to company growth and reward all eligible employees with cash when the business grows over time.
EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status
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Onboard Systems Hoist & Winch, located in Anaheim, CA is one of the world’s leading providers of Search & Rescue (SAR) and Human External Cargo (HEC) advanced mission equipment for civil, commercial, and military helicopters.
Position Overview The Account Manager / Senior Account Manager oversees a portfolio of customers from quotation through order fulfillment, ensuring a seamless and efficient experience at every stage. This role takes a proactive approach to managing customer inquiries, coordinating production schedules, and resolving issues to meet delivery commitments. The position also serves as a key liaison between customers and internal teams, fostering strong relationships while driving operational excellence and customer satisfaction.
The Senior Account Manager operates with a higher level of autonomy, manages more complex or strategic accounts, and plays a key role in process improvement, cross‑functional leadership, and mentoring junior team members.
What You’ll Do
Build and maintain strong customer relationships, ensuring timely response and resolution to inquiries
Serve as the primary point of contact for assigned accounts
Collaborate and communicate with cross-functional teams across all levels of the organization
Prepare and distribute quotes to support spares and MRO requirements
Perform contract review of customer purchase orders for compliance and load into ERP system
Maintain daily customer portal activities to support assigned accounts
Prepare internal and external reports to support customer needs
Additional Responsibilities (Senior Account Manager)
Manage high‑value, complex, or strategic customer accounts
Lead customer escalations and drive resolution across internal teams
Identify and implement process improvements to enhance efficiency and customer satisfaction
Provide guidance and mentorship to junior account managers or support staff
Support business growth initiatives and customer retention strategies
Who You Are Account Manager
Bachelor’s degree with 2–3 years of experience in customer support or account management, or equivalent experience
Strong written and verbal communication skills
Excellent organization and time management skills in a fast-paced environment
Proficiency in Microsoft Office 365
Exposure to aerospace or manufacturing environments (preferred)
Basic understanding of export regulations (preferred)
Experience with ERP systems (IFS preferred)
Senior Account Manager
Bachelor’s degree with 6+ years of experience in customer support or account management, preferably in an aerospace environment, or equivalent experience
Strong written and communication skills for effective interaction with internal and external customers
Excellent organization and time management skills to support fast paced work environment
High proficiency in MSO 365
Self‑motivated, pro‑active and committed to delivering exceptional customer experience.
Experience with IFS ERP system (preferred)
Experience in the aerospace industry (preferred)
Basic understanding of export regulations (preferred)
What’s In It For You
Benefits package including medical, dental, vision, life, disability
Paid time off and holidays
401(k) plan with employer contribution matching
In addition to offering competitive wages and benefits, Onboard Systems also offers the opportunity to increase your future earnings tied to growth in company performance. We recognize employee contributions toward growing the business through our unique Growth Participation Unit program (GPU). GPUs are tied directly to company growth and reward all eligible employees with cash when the business grows over time.
EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status
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