Director of Enterprise Account Management
U.S. Legal Support, Phoenix, AZ, United States
Now Hiring – Enterprise Client Relationship Manager
U.S. Legal Support is seeking a strategic, highly organized Enterprise Client Relationship Manager to support and strengthen partnerships with our most valued enterprise clients. This role focuses on client retention, relationship development, usage analysis, and service expansion across a national portfolio. This individual will manage ongoing engagement with key enterprise accounts, provide regular performance insights, and help identify opportunities to grow services across broader legal networks that support our clients.
Key Responsibilities Enterprise Relationship Management
Manage and build strong partnerships with approximately 15–20 key enterprise clients
Conduct regular monthly check-ins and maintain consistent communication cadence
Serve as a primary point of contact for client questions, service needs, and relationship development
Support long‑term retention strategies through proactive engagement and follow‑through
Performance Reporting & Trend Analysis
Prepare and deliver usage and performance reports using advanced Excel and PowerPoint
Analyze client activity trends to identify risks, growth opportunities, and service expansion potential
Provide clear insights and recommendations to internal stakeholders and leadership
Service Expansion & Market Growth
Partner with Sales and Operations teams to identify opportunities to expand services
Support initiatives to grow relationships across national law firm networks representing enterprise clients
Assist in coordinating implementation efforts and ensuring a consistent client experience
Cross‑Functional Collaboration
Work closely with Sales, Operations, and client service teams to support enterprise initiatives
Maintain accurate client data and reporting visibility within CRM systems
Effectively manage multiple priorities, projects, and client requests in a fast‑paced environment
Qualifications
Must have 5–7 years of experience in litigation support, legal services, or a related professional services environment
Proven success managing ongoing enterprise or strategic client relationships
Strong analytical skills with the ability to interpret trends and translate data into action
Advanced proficiency in Microsoft Excel and PowerPoint
Highly organized with strong time management and follow‑through
Confident communicator comfortable with proactive client outreach
Core Competencies
Relationship building and client engagement
Data‑driven decision making
Strategic thinking and problem solving
Executive‑level communication and professionalism
Results‑oriented mindset with strong accountability
Why Join U.S. Legal Support? At U.S. Legal Support, we value our people and invest in their success. We offer a supportive, collaborative work environment with opportunities to grow your career—all while making a difference in the legal industry.
Benefits
Medical, dental, and vision insurance.
401(k) with company match.
Paid time off, holidays, and volunteer time.
Company‑paid life insurance and disability coverage.
Employee wellness programs and perks.
Growth and development opportunities within a national organization.
Join us and be part of a team that takes pride in accuracy, service, and excellence every day!
#J-18808-Ljbffr
Key Responsibilities Enterprise Relationship Management
Manage and build strong partnerships with approximately 15–20 key enterprise clients
Conduct regular monthly check-ins and maintain consistent communication cadence
Serve as a primary point of contact for client questions, service needs, and relationship development
Support long‑term retention strategies through proactive engagement and follow‑through
Performance Reporting & Trend Analysis
Prepare and deliver usage and performance reports using advanced Excel and PowerPoint
Analyze client activity trends to identify risks, growth opportunities, and service expansion potential
Provide clear insights and recommendations to internal stakeholders and leadership
Service Expansion & Market Growth
Partner with Sales and Operations teams to identify opportunities to expand services
Support initiatives to grow relationships across national law firm networks representing enterprise clients
Assist in coordinating implementation efforts and ensuring a consistent client experience
Cross‑Functional Collaboration
Work closely with Sales, Operations, and client service teams to support enterprise initiatives
Maintain accurate client data and reporting visibility within CRM systems
Effectively manage multiple priorities, projects, and client requests in a fast‑paced environment
Qualifications
Must have 5–7 years of experience in litigation support, legal services, or a related professional services environment
Proven success managing ongoing enterprise or strategic client relationships
Strong analytical skills with the ability to interpret trends and translate data into action
Advanced proficiency in Microsoft Excel and PowerPoint
Highly organized with strong time management and follow‑through
Confident communicator comfortable with proactive client outreach
Core Competencies
Relationship building and client engagement
Data‑driven decision making
Strategic thinking and problem solving
Executive‑level communication and professionalism
Results‑oriented mindset with strong accountability
Why Join U.S. Legal Support? At U.S. Legal Support, we value our people and invest in their success. We offer a supportive, collaborative work environment with opportunities to grow your career—all while making a difference in the legal industry.
Benefits
Medical, dental, and vision insurance.
401(k) with company match.
Paid time off, holidays, and volunteer time.
Company‑paid life insurance and disability coverage.
Employee wellness programs and perks.
Growth and development opportunities within a national organization.
Join us and be part of a team that takes pride in accuracy, service, and excellence every day!
#J-18808-Ljbffr