Account Manager
Big Sky Communications, Granite Heights, WI, United States
We are Big Sky Communications, a Ruder Finn Company
For more than 25 years, we’ve built and managed global Customer Marketing and Advocacy Programs for high-tech industry leaders. From program design and development, to advocate recruitment, request fulfillment, and content development, Big Sky works with clients to engage advocates, uncover compelling stories, and provide creative ways to share them. Clients include Adobe, F5, Google Cloud, J.P. Morgan Payments, NetApp, ServiceNow, Snowflake, Splunk, VMware, and more.
The Opportunity As an Account Manager, you will work collaboratively with our client(s) and internal Big Sky account teams to identify and recruit advocates, engage them in sales and marketing activities, develop compelling content, and share it through email campaigns, social, and other channels.
Working closely with agency leadership and account directors, you will execute on Customer Advocacy Program management, advocate nurture, and storytelling, including:
Conducting outreach to and developing relationships with client sales teams to identify advocates for program activities
Conducting outreach to customers to qualify and assess their suitability to participate in reference activities, marketing content, media opportunities, and more
Coordinating and conducting customer interviews to uncover and capture each customer’s story
Crafting story angles and working with a writer to produce high‐quality content – including customer stories, blogs, social media, slides, and more – that aligns with a client’s program strategy and key messaging. The content will highlight how the technology/ies enable our clients’ customers to address business challenges, achieve measurable technical and business ROI, better serve customers, and in some instances, improve communities.
Managing content through development, reviews and approval cycles, and publishing
Managing incoming requests from stakeholders in sales and marketing to fulfill requests for advocates to participate in marketing, PR, AR, events, and other activities
Interacting regularly with client contacts to provide status updates on program activities in progress
Collaborating with clients, internal teams, and external vendors to accomplish work, as needed
Tracking program activities in clients’ systems and provide ongoing support for program reporting
Writing short content for client social campaigns, coordinating as needed with client contacts for content review/approvals
Laying out approved content and associated image/s for posting on LinkedIn and other social channels
Publishing content to LinkedIn and other social channels
Your interpersonal skills enable you to broadly influence and effectively forge partnerships both internally and externally.
Your professional poise translates to the ability to represent Big Sky to client stakeholders.
Your work shows your solid communication skills.
You’ve produced work that demonstrates a grasp of technical subjects and business trends.
You are open to new approaches to telling customer stories, looking for ways to convey community, social, environmental, and other topics of interest to targeted audiences.
You have excellent command of the English language and a track record for mastering new subjects quickly.
You are collaborative, open to feedback and responsive; you solicit feedback and iterate work products with a positive and flexible attitude.
You are highly organized and thrive on creating efficiencies in detail‑oriented, process‑driven programs.
You excel in your ability to prioritize work on multiple projects simultaneously.
You’re open to learning new technology tools, such as design apps and marketing automation solutions, to improve content creation and distribution.
An understanding of how customer marketing and advocacy impact efforts to strengthen a client’s brand and increase revenue is a plus.
Prior experience working in an agency is a plus.
Benefits & More
As an Account Manager you will receive a competitive base salary and bonus opportunity
Eligibility for our Health, Dental, Vision, company paid Life Insurance Plans, Flexible Spending Account, as well as 401k (match) plan.
Monthly allowance for cell phone, office equipment, etc.
Generous PTO policy
Professional learning and development opportunities
Workplace flexibility
Big Sky Communications provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. Big Sky Communications will not tolerate discrimination or harassment based on any of these characteristics. Big Sky Communications believes that diversity and inclusion among our employees is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
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The Opportunity As an Account Manager, you will work collaboratively with our client(s) and internal Big Sky account teams to identify and recruit advocates, engage them in sales and marketing activities, develop compelling content, and share it through email campaigns, social, and other channels.
Working closely with agency leadership and account directors, you will execute on Customer Advocacy Program management, advocate nurture, and storytelling, including:
Conducting outreach to and developing relationships with client sales teams to identify advocates for program activities
Conducting outreach to customers to qualify and assess their suitability to participate in reference activities, marketing content, media opportunities, and more
Coordinating and conducting customer interviews to uncover and capture each customer’s story
Crafting story angles and working with a writer to produce high‐quality content – including customer stories, blogs, social media, slides, and more – that aligns with a client’s program strategy and key messaging. The content will highlight how the technology/ies enable our clients’ customers to address business challenges, achieve measurable technical and business ROI, better serve customers, and in some instances, improve communities.
Managing content through development, reviews and approval cycles, and publishing
Managing incoming requests from stakeholders in sales and marketing to fulfill requests for advocates to participate in marketing, PR, AR, events, and other activities
Interacting regularly with client contacts to provide status updates on program activities in progress
Collaborating with clients, internal teams, and external vendors to accomplish work, as needed
Tracking program activities in clients’ systems and provide ongoing support for program reporting
Writing short content for client social campaigns, coordinating as needed with client contacts for content review/approvals
Laying out approved content and associated image/s for posting on LinkedIn and other social channels
Publishing content to LinkedIn and other social channels
Your interpersonal skills enable you to broadly influence and effectively forge partnerships both internally and externally.
Your professional poise translates to the ability to represent Big Sky to client stakeholders.
Your work shows your solid communication skills.
You’ve produced work that demonstrates a grasp of technical subjects and business trends.
You are open to new approaches to telling customer stories, looking for ways to convey community, social, environmental, and other topics of interest to targeted audiences.
You have excellent command of the English language and a track record for mastering new subjects quickly.
You are collaborative, open to feedback and responsive; you solicit feedback and iterate work products with a positive and flexible attitude.
You are highly organized and thrive on creating efficiencies in detail‑oriented, process‑driven programs.
You excel in your ability to prioritize work on multiple projects simultaneously.
You’re open to learning new technology tools, such as design apps and marketing automation solutions, to improve content creation and distribution.
An understanding of how customer marketing and advocacy impact efforts to strengthen a client’s brand and increase revenue is a plus.
Prior experience working in an agency is a plus.
Benefits & More
As an Account Manager you will receive a competitive base salary and bonus opportunity
Eligibility for our Health, Dental, Vision, company paid Life Insurance Plans, Flexible Spending Account, as well as 401k (match) plan.
Monthly allowance for cell phone, office equipment, etc.
Generous PTO policy
Professional learning and development opportunities
Workplace flexibility
Big Sky Communications provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. Big Sky Communications will not tolerate discrimination or harassment based on any of these characteristics. Big Sky Communications believes that diversity and inclusion among our employees is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
#J-18808-Ljbffr