Director, Customs Surety & In-transit Warehouse
Forward Air Corp., Dallas, TX, United States
Director, Customs Surety & In‑transit Warehouse
Job Info
Job Identification: 41088
Job Schedule: Full time
Locations: 3200 OLYMPUS BOULEVARD, Dallas, TX, 75019, US; 19671 Commerce Parkway, Middleburg Heights, OH, 44130, US (On‑site)
Job Category: Operations: Leadership
About Us Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time‑definite” basis, delivering cargo at a specific time, but under less time‑sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non‑traditional shippers), a single‑source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final‑mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner‑operators and other surface transportation providers enable us to remain cost‑competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Overview The Director, Customs Surety & In‑transit Warehouse is responsible for ensuring full regulatory compliance across all Container Freight Station (CFS) activities and in‑bond movements. This role oversees in‑bond creation, maintenance, closure, and reconciliation; ensures adherence to CBP regulations; and maintains the accuracy and integrity of cargo control documentation. The director partners closely with brokerage, drayage, carriers, and internal operations teams to ensure compliant cargo flow and timely resolution of exceptions.
The position does
not
include warehouse labor or physical cargo handling.
Key Responsibilities CFS Compliance Oversight
Ensure all CFS activities comply with 19 CFR Part 19 and CBP requirements.
Maintain and update CFS SOPs, internal controls, and compliance documentation.
Monitor cargo arrivals, holds, releases, and transfers for regulatory accuracy.
Oversee timely and accurate reporting in CBP systems (e.g., ACE, AMS, ABI).
In‑Bond Management (QPs/QXs)
Create, update, and close in‑bond movements (IT, T&E, IE) in compliance with CBP regulations.
Monitor in‑bond aging, exceptions, and overdue movements; drive timely resolution.
Reconcile in‑bond records against carrier, terminal, and internal system data.
Coordinate with carriers, drayage providers, and brokers to ensure proper cargo control.
Conduct internal audits of CFS records, in‑bond files, and cargo control documentation.
Investigate discrepancies, initiate corrective actions, and maintain audit trails.
Prepare for CBP reviews, compliance assessments, and focused assessments.
Identify compliance risks and implement mitigation strategies.
Cross‑Functional Coordination
Partner with brokerage, transportation, and customer service teams to ensure compliant cargo flow.
Serve as the internal subject‑matter expert on CFS regulations and in‑bond procedures.
Communicate regulatory changes and ensure operational alignment.
Reporting & Documentation
Maintain accurate logs, reports, and dashboards for CFS and in‑bond activity.
Provide regular compliance updates to leadership.
Ensure all documentation meets CBP retention and recordkeeping requirements.
Qualifications
3–5+ years of experience in customs compliance, CFS operations, or in‑bond management.
Strong knowledge of CBP regulations, including 19 CFR Parts 18 and 19.
Experience with ACE, ABI, AMS, and in‑bond processing systems.
Excellent attention to detail, documentation skills, and regulatory discipline.
Licensed Customs Broker (LCB) preferred but not required.
What We Offer
Compensation:
Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity‑based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
Health:
Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On‑demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).
Wealth:
401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.
Time:
7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.
Culture:
A collaborative, transformation‑driven, solutions‑first environment full of “can do” attitude and “will do” work ethic.
Additional Information
Agencies:
The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party.
Work Authorization:
Within the United States, the Company is an E‑Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F‑1, H‑1, H‑2, L, J, and TN visas, etc.
Diversity, Equity and Inclusion (DEI):
The Company is proud to be an equal opportunity employer. Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
Reasonable Accommodations:
Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards.
Recruitment Fraud:
We will only contact you from @forwardair.com or @omnilogistics.com emails (system messages may come from @workflow.email.us-phoenix-1.ocs.oraclecloud.com). If reached via Indeed or LinkedIn, verify recruiters by reviewing their LinkedIn profiles. We will never request sensitive personal information outside secure systems, nor ask for purchases. Report suspected scams to the Federal Trade Commission and your state Attorney General.
#J-18808-Ljbffr
Job Identification: 41088
Job Schedule: Full time
Locations: 3200 OLYMPUS BOULEVARD, Dallas, TX, 75019, US; 19671 Commerce Parkway, Middleburg Heights, OH, 44130, US (On‑site)
Job Category: Operations: Leadership
About Us Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time‑definite” basis, delivering cargo at a specific time, but under less time‑sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non‑traditional shippers), a single‑source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final‑mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner‑operators and other surface transportation providers enable us to remain cost‑competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Overview The Director, Customs Surety & In‑transit Warehouse is responsible for ensuring full regulatory compliance across all Container Freight Station (CFS) activities and in‑bond movements. This role oversees in‑bond creation, maintenance, closure, and reconciliation; ensures adherence to CBP regulations; and maintains the accuracy and integrity of cargo control documentation. The director partners closely with brokerage, drayage, carriers, and internal operations teams to ensure compliant cargo flow and timely resolution of exceptions.
The position does
not
include warehouse labor or physical cargo handling.
Key Responsibilities CFS Compliance Oversight
Ensure all CFS activities comply with 19 CFR Part 19 and CBP requirements.
Maintain and update CFS SOPs, internal controls, and compliance documentation.
Monitor cargo arrivals, holds, releases, and transfers for regulatory accuracy.
Oversee timely and accurate reporting in CBP systems (e.g., ACE, AMS, ABI).
In‑Bond Management (QPs/QXs)
Create, update, and close in‑bond movements (IT, T&E, IE) in compliance with CBP regulations.
Monitor in‑bond aging, exceptions, and overdue movements; drive timely resolution.
Reconcile in‑bond records against carrier, terminal, and internal system data.
Coordinate with carriers, drayage providers, and brokers to ensure proper cargo control.
Conduct internal audits of CFS records, in‑bond files, and cargo control documentation.
Investigate discrepancies, initiate corrective actions, and maintain audit trails.
Prepare for CBP reviews, compliance assessments, and focused assessments.
Identify compliance risks and implement mitigation strategies.
Cross‑Functional Coordination
Partner with brokerage, transportation, and customer service teams to ensure compliant cargo flow.
Serve as the internal subject‑matter expert on CFS regulations and in‑bond procedures.
Communicate regulatory changes and ensure operational alignment.
Reporting & Documentation
Maintain accurate logs, reports, and dashboards for CFS and in‑bond activity.
Provide regular compliance updates to leadership.
Ensure all documentation meets CBP retention and recordkeeping requirements.
Qualifications
3–5+ years of experience in customs compliance, CFS operations, or in‑bond management.
Strong knowledge of CBP regulations, including 19 CFR Parts 18 and 19.
Experience with ACE, ABI, AMS, and in‑bond processing systems.
Excellent attention to detail, documentation skills, and regulatory discipline.
Licensed Customs Broker (LCB) preferred but not required.
What We Offer
Compensation:
Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity‑based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
Health:
Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On‑demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).
Wealth:
401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.
Time:
7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.
Culture:
A collaborative, transformation‑driven, solutions‑first environment full of “can do” attitude and “will do” work ethic.
Additional Information
Agencies:
The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party.
Work Authorization:
Within the United States, the Company is an E‑Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F‑1, H‑1, H‑2, L, J, and TN visas, etc.
Diversity, Equity and Inclusion (DEI):
The Company is proud to be an equal opportunity employer. Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
Reasonable Accommodations:
Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards.
Recruitment Fraud:
We will only contact you from @forwardair.com or @omnilogistics.com emails (system messages may come from @workflow.email.us-phoenix-1.ocs.oraclecloud.com). If reached via Indeed or LinkedIn, verify recruiters by reviewing their LinkedIn profiles. We will never request sensitive personal information outside secure systems, nor ask for purchases. Report suspected scams to the Federal Trade Commission and your state Attorney General.
#J-18808-Ljbffr