Retail Banker II Float (40) Upstate
TD Securities, Laurens, SC, United States
Overview
TD is a global financial institution and this role supports TD’s Brand promise by utilizing financial expertise and consultative advice in advising customers regarding personal banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD. The Retail Banker II Float works in multiple locations; therefore, the ability to work in different contexts and settings is required.
Responsibilities
Acts as a subject matter expert in the Store for both customers and colleagues regarding all TD products, services, policies, and procedures, especially personal and business banking
Maintains broad knowledge of the full product suite, services, and processes across the business area; handles moderate complexity/risk
Makes product recommendations based on customer needs and highlights features and benefits to support customers through life events, save time and money, and exceed their needs
Utilizes Customer Relationship Management tools to proactively assess customers and lead outbound sales activities
Evaluates issues based on existing practices or procedures
Explains detailed and/or complicated information within the team
Builds working relationships with customers and related teams
Participates in customer outreach, servicing and advisory activities to deliver on our unexpectedly human promise
Engages in conversations with customers about loan products and facilitates application intake
Maintains active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
Education & Experience
HS Diploma or GED required; 2 year degree preferred
2+ years of related experience required
Teller experience preferred
Cross trained to take customer transactions
Agility, teamwork and flexibility to adapt to different locations and environments
Must be able to travel same day to multiple work locations within a designated region or area
Superior customer service skills
Strong organization skills to handle multiple tasks in a fast-paced environment
Excellent communication skills with the ability to be concise, clear and consistent
Demonstrated effective problem-solving skills
Demonstrated ability to schedule and prioritize work
Demonstrated ability to work independently and within deadlines
Proficient in Microsoft Office
Ability to provide community services, including financial education classes
Notary License (Preferred)
Customer Accountabilities
Delivers Legendary Experience by helping customers, building relationships, delivering service and advice
Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice: build trust with educational content, provide consultative support, and advocate with proactive insights & recommendations
Serves as a customer advocate in providing resolution and proactive tips to save time and money
Executes behaviors to deliver a Legendary Customer experience that is unexpectedly human in the store
Establishes and nurtures customer relationships through knowledge, listening, and identifying additional needs for referrals
Uses CRM tools to build customer insights for a deeper experience and journey
Engages in lobby leadership by guiding customer flow and needs discovery
Educates customers on self-service options and digital channels
May act as a point of escalation for customer questions or concerns
May perform teller transactions while monitoring fraud mitigation and following policies
Understands and supports the Bank's Customer Service Strategy
Considers impact of decisions on TD, customers and stakeholders
Provides the highest level of customer service when dealing with internal partners, vendors or customers
Improves customer financial confidence by sharing financial knowledge
Acts as a brand champion and supports customers through challenging times and life events
Educates clients on self-service channels including digital options
Delivers end-to-end advice with tools for financial management and real-time insights
Shareholder Accountabilities
Promotes the full suite of products, sales, services and banking capabilities
Understands and applies operating policies and procedures
Supports timely and accurate completion of business processes
Escalates non-standard or high-risk transactions as necessary
Ensures documentation reflects client/business intentions and complies with rules/regulations
Performs due diligence to support accuracy of transactions
Complies with Bank Code of Conduct
Contributes to operational excellence by understanding location accountability
Adheres to Risk and Control Policies and Procedures
Employee/Team Accountabilities
Participates as a positive team member focused on service, quality, and collaboration
Continuously enhances knowledge and participates in knowledge transfer
Participates in performance management and development activities
Keeps others informed about project status and day-to-day activities
Supports a fair, inclusive environment and aligns with TD culture
Acts as a brand ambassador for the business area and the Bank
Uses feedback to improve performance
Helps develop partner banker referrals
Seeks opportunities to improve delivery and quality
Owns career development and seeks diverse feedback
Adapts to change and adheres to TD's commitments
Supports TD's diversity and inclusive culture
OCC Language
This position falls within the definition of Loan Originator and Mortgage Loan Originator under applicable regulations (Reg Z, SAFE Act) and related statutes
Must be eligible for employment with a covered financial institution under Regulation Z
Must be eligible for registration as a registered mortgage loan originator with the NMLS
Satisfactory results on criminal background and credit checks are required by federal law
Physical & Travel Requirements Physical requirements and travel expectations include: Domestic travel – Continuous; International travel – Never; Sedentary work – Continuous; Multiple tasks – Continuous; Office equipment operation – Continuous; Various physical activities with varying frequency (see detailed list in original posting). The statements describe the general nature and level of work and are not exhaustive.
Who We Are TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. TD is committed to client experience and values a diverse, inclusive culture. More details about our total rewards include compensation, benefits, and development opportunities.
Additional Information We are dedicated to your success and provide training, onboarding, and development opportunities. If you need accommodations during the application process, please contact the TD Bank Workplace Accommodations Program.
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Responsibilities
Acts as a subject matter expert in the Store for both customers and colleagues regarding all TD products, services, policies, and procedures, especially personal and business banking
Maintains broad knowledge of the full product suite, services, and processes across the business area; handles moderate complexity/risk
Makes product recommendations based on customer needs and highlights features and benefits to support customers through life events, save time and money, and exceed their needs
Utilizes Customer Relationship Management tools to proactively assess customers and lead outbound sales activities
Evaluates issues based on existing practices or procedures
Explains detailed and/or complicated information within the team
Builds working relationships with customers and related teams
Participates in customer outreach, servicing and advisory activities to deliver on our unexpectedly human promise
Engages in conversations with customers about loan products and facilitates application intake
Maintains active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
Education & Experience
HS Diploma or GED required; 2 year degree preferred
2+ years of related experience required
Teller experience preferred
Cross trained to take customer transactions
Agility, teamwork and flexibility to adapt to different locations and environments
Must be able to travel same day to multiple work locations within a designated region or area
Superior customer service skills
Strong organization skills to handle multiple tasks in a fast-paced environment
Excellent communication skills with the ability to be concise, clear and consistent
Demonstrated effective problem-solving skills
Demonstrated ability to schedule and prioritize work
Demonstrated ability to work independently and within deadlines
Proficient in Microsoft Office
Ability to provide community services, including financial education classes
Notary License (Preferred)
Customer Accountabilities
Delivers Legendary Experience by helping customers, building relationships, delivering service and advice
Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice: build trust with educational content, provide consultative support, and advocate with proactive insights & recommendations
Serves as a customer advocate in providing resolution and proactive tips to save time and money
Executes behaviors to deliver a Legendary Customer experience that is unexpectedly human in the store
Establishes and nurtures customer relationships through knowledge, listening, and identifying additional needs for referrals
Uses CRM tools to build customer insights for a deeper experience and journey
Engages in lobby leadership by guiding customer flow and needs discovery
Educates customers on self-service options and digital channels
May act as a point of escalation for customer questions or concerns
May perform teller transactions while monitoring fraud mitigation and following policies
Understands and supports the Bank's Customer Service Strategy
Considers impact of decisions on TD, customers and stakeholders
Provides the highest level of customer service when dealing with internal partners, vendors or customers
Improves customer financial confidence by sharing financial knowledge
Acts as a brand champion and supports customers through challenging times and life events
Educates clients on self-service channels including digital options
Delivers end-to-end advice with tools for financial management and real-time insights
Shareholder Accountabilities
Promotes the full suite of products, sales, services and banking capabilities
Understands and applies operating policies and procedures
Supports timely and accurate completion of business processes
Escalates non-standard or high-risk transactions as necessary
Ensures documentation reflects client/business intentions and complies with rules/regulations
Performs due diligence to support accuracy of transactions
Complies with Bank Code of Conduct
Contributes to operational excellence by understanding location accountability
Adheres to Risk and Control Policies and Procedures
Employee/Team Accountabilities
Participates as a positive team member focused on service, quality, and collaboration
Continuously enhances knowledge and participates in knowledge transfer
Participates in performance management and development activities
Keeps others informed about project status and day-to-day activities
Supports a fair, inclusive environment and aligns with TD culture
Acts as a brand ambassador for the business area and the Bank
Uses feedback to improve performance
Helps develop partner banker referrals
Seeks opportunities to improve delivery and quality
Owns career development and seeks diverse feedback
Adapts to change and adheres to TD's commitments
Supports TD's diversity and inclusive culture
OCC Language
This position falls within the definition of Loan Originator and Mortgage Loan Originator under applicable regulations (Reg Z, SAFE Act) and related statutes
Must be eligible for employment with a covered financial institution under Regulation Z
Must be eligible for registration as a registered mortgage loan originator with the NMLS
Satisfactory results on criminal background and credit checks are required by federal law
Physical & Travel Requirements Physical requirements and travel expectations include: Domestic travel – Continuous; International travel – Never; Sedentary work – Continuous; Multiple tasks – Continuous; Office equipment operation – Continuous; Various physical activities with varying frequency (see detailed list in original posting). The statements describe the general nature and level of work and are not exhaustive.
Who We Are TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. TD is committed to client experience and values a diverse, inclusive culture. More details about our total rewards include compensation, benefits, and development opportunities.
Additional Information We are dedicated to your success and provide training, onboarding, and development opportunities. If you need accommodations during the application process, please contact the TD Bank Workplace Accommodations Program.
#J-18808-Ljbffr