CRM Lead - Oracle Fusion
Yochana, San Jose, CA, United States
Required Skills
• 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).
• Solid understanding of customer service operations and CRM/contact center best practices.
• Strong communication, stakeholder management, and onsite leadership skills.
• Ability to create detailed functional and technical documentation.
• Experience managing projects in cross-functional enterprise environments
Preferred Skills: • Oracle certifications (e.g., Oracle B2B Service Certified). • Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud. • Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud). • Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).
Preferred Skills: • Oracle certifications (e.g., Oracle B2B Service Certified). • Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud. • Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud). • Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).