Employee Relations Specialist
Rgoregon, Grants Pass, OR, United States
Description
Employee Relations Specialist
At Rever Grand, our mission is to provide high quality, person-centered services to individuals with intellectual and/or developmental disabilities (I/DD), assisting them to lead dignified, independent lives in the comfort and safety of their own homes and the community in which they live.
Rever Grand is seeking an Employee Relations Specialist to be a part of our dedicated administrative team that serves the I/DD community. The Employee Relations Specialist serves as a primary administrative contact for Rever Grand Direct Support Professionals (DSPs). The Employee Relations Specialist handles the administration of the Rever Grand DSP Lead Program. This position maintains DSP personnel records accurately and with attention to compliance requirements.
Compensation and Benefits
$29/hour
Administrative Paid Time Off (PTO) accrual
Comprehensive medical, dental, and vision insurance
401(k) with employer match available after 90 days of employment
Schedule
Full-time, Non-exempt
Mondays – Fridays, 8:30 AM – 5:00 PM
Requirements Essential Functions
Conduct ongoing DSP account reviews to ensure that employee information is accurate.
Update demographics information and maintain employee records, adhering to compliance requirements.
Oversee the promotional process of current DSPs to DSP Leads.
Lead orientations and/or assign other required training for DSP Leads.
Coordinate in-person meetings between new DSPs and established DSP Leads in a timely manner and complete all necessary steps prior to and after each meeting.
Audit hours worked and tasks completed by DSP Leads to ensure fulfillment of program expectations.
Communicate via phone, virtual meetings, email and/or text message with employees, clients or representatives, and external contacts, exuding excellent service skills, knowledge, and professionalism.
Use data entry systems to respond to and document phone calls, emails, and text messages with strong attention to detail.
Maintain strict confidentiality practices when processing sensitive information.
Adhere to all policies and procedures set forth by the company.
Perform other duties as assigned.
Required Skills/Abilities
Strong customer service skills.
Excellent verbal and written communication skills.
Proficiency in using Customer Relationship Management (CRM) systems.
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and other computer programs.
Ability to learn and adapt to various software systems.
Strong work ethic and superior attention to detail.
Excellent time management, prioritization, and organization skills.
Creative thinking skills and ability to collaborate with other team members.
Ability to assess and analyze data.
Ability to adhere to strict confidentiality standards.
Education and Experience
High school diploma or equivalent.
Three or more years of experience in customer service and/or data entry and analysis, or other related fields.
Knowledge of Community Living Supports agency operations preferred.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Limited periods of standing, walking, reaching, stretching may be required.
Frequent communication verbally and electronically.
Occasionally lift and/or move up to 15 pounds.
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Rever Grand is seeking an Employee Relations Specialist to be a part of our dedicated administrative team that serves the I/DD community. The Employee Relations Specialist serves as a primary administrative contact for Rever Grand Direct Support Professionals (DSPs). The Employee Relations Specialist handles the administration of the Rever Grand DSP Lead Program. This position maintains DSP personnel records accurately and with attention to compliance requirements.
Compensation and Benefits
$29/hour
Administrative Paid Time Off (PTO) accrual
Comprehensive medical, dental, and vision insurance
401(k) with employer match available after 90 days of employment
Schedule
Full-time, Non-exempt
Mondays – Fridays, 8:30 AM – 5:00 PM
Requirements Essential Functions
Conduct ongoing DSP account reviews to ensure that employee information is accurate.
Update demographics information and maintain employee records, adhering to compliance requirements.
Oversee the promotional process of current DSPs to DSP Leads.
Lead orientations and/or assign other required training for DSP Leads.
Coordinate in-person meetings between new DSPs and established DSP Leads in a timely manner and complete all necessary steps prior to and after each meeting.
Audit hours worked and tasks completed by DSP Leads to ensure fulfillment of program expectations.
Communicate via phone, virtual meetings, email and/or text message with employees, clients or representatives, and external contacts, exuding excellent service skills, knowledge, and professionalism.
Use data entry systems to respond to and document phone calls, emails, and text messages with strong attention to detail.
Maintain strict confidentiality practices when processing sensitive information.
Adhere to all policies and procedures set forth by the company.
Perform other duties as assigned.
Required Skills/Abilities
Strong customer service skills.
Excellent verbal and written communication skills.
Proficiency in using Customer Relationship Management (CRM) systems.
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and other computer programs.
Ability to learn and adapt to various software systems.
Strong work ethic and superior attention to detail.
Excellent time management, prioritization, and organization skills.
Creative thinking skills and ability to collaborate with other team members.
Ability to assess and analyze data.
Ability to adhere to strict confidentiality standards.
Education and Experience
High school diploma or equivalent.
Three or more years of experience in customer service and/or data entry and analysis, or other related fields.
Knowledge of Community Living Supports agency operations preferred.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Limited periods of standing, walking, reaching, stretching may be required.
Frequent communication verbally and electronically.
Occasionally lift and/or move up to 15 pounds.
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