Account Manager
MeterNet, Fallbrook, CA, United States
We’re looking for a relationship-driven Account Manager to serve as the primary point of contact for our client communities. In this role, you’ll own the day-to-day client relationship, ensure a strong service experience, and act as an internal advocate for your accounts. This position is ideal for someone who thrives on building trust, solving problems, and coordinating across teams to deliver results.
What You’ll Do: Client Relationship Management
Serve as the main point of contact for assigned client accounts and communities
Build strong, long-term relationships with property managers, board members, and key stakeholders
Develop a deep understanding of each client’s needs, goals, and community operations
Proactively communicate updates, timelines, and resolutions to clients
Account Oversight & Coordination
Partner closely with internal teams including Field Services, Customer Service, Billing, Sales, and Operations
Support client onboarding and offboarding in coordination with internal stakeholders
Ensure client and property information is accurate and up to date in company systems
Monitor account health and flag risks or concerns early
Respond to client questions, concerns, and complaints with empathy and professionalism
Investigate issues, coordinate solutions, and follow through to resolution
Escalate complex or sensitive matters appropriately
Keep clients informed throughout the resolution process
Internal Collaboration
Act as the voice of the client internally and ensure accountability across teams
Identify trends, recurring issues, and opportunities to improve the client experience
Contribute feedback to leadership on process improvements and service enhancements
What We’re Looking For:
Proven experience in account management, customer success, property management, or a similar client-facing role
Strong relationship-building and communication skills (written and verbal)
Calm, solutions-oriented approach under pressure
Highly organized with the ability to manage multiple accounts at once
Comfortable working cross-functionally in a fast-paced, growing environment
Self-motivated, dependable, and proactive
Education and Experience:
Bachelor’s degree in business, communications, or a related field or equivalent experience
4+ years of experience in account management, customer service, or property management preferredProficiency with NetSuite and Microsoft Office (Outlook, Word, Excel)
Why Join MeterNet?
Health, Dental, and Vision Insurance
– Comprehensive coverage to support your well-being.
401(k) with Employer Matching
– Plan for your future with company-supported savings.
Generous PTO Accrual
– Enjoy paid time off that grows with your tenure.
11 Paid Company Holidays
– Extra time to relax and recharge.
Opportunities for Growth
– Be part of a company that invests in your professional development.
Collaborative & Supportive Team
– Work in a dynamic, fast-growing environment where your contributions matter.
Pay Rate: $25–$27 per hour with additional commission potential
Equal Employment Opportunity Statement MeterNet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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What You’ll Do: Client Relationship Management
Serve as the main point of contact for assigned client accounts and communities
Build strong, long-term relationships with property managers, board members, and key stakeholders
Develop a deep understanding of each client’s needs, goals, and community operations
Proactively communicate updates, timelines, and resolutions to clients
Account Oversight & Coordination
Partner closely with internal teams including Field Services, Customer Service, Billing, Sales, and Operations
Support client onboarding and offboarding in coordination with internal stakeholders
Ensure client and property information is accurate and up to date in company systems
Monitor account health and flag risks or concerns early
Respond to client questions, concerns, and complaints with empathy and professionalism
Investigate issues, coordinate solutions, and follow through to resolution
Escalate complex or sensitive matters appropriately
Keep clients informed throughout the resolution process
Internal Collaboration
Act as the voice of the client internally and ensure accountability across teams
Identify trends, recurring issues, and opportunities to improve the client experience
Contribute feedback to leadership on process improvements and service enhancements
What We’re Looking For:
Proven experience in account management, customer success, property management, or a similar client-facing role
Strong relationship-building and communication skills (written and verbal)
Calm, solutions-oriented approach under pressure
Highly organized with the ability to manage multiple accounts at once
Comfortable working cross-functionally in a fast-paced, growing environment
Self-motivated, dependable, and proactive
Education and Experience:
Bachelor’s degree in business, communications, or a related field or equivalent experience
4+ years of experience in account management, customer service, or property management preferredProficiency with NetSuite and Microsoft Office (Outlook, Word, Excel)
Why Join MeterNet?
Health, Dental, and Vision Insurance
– Comprehensive coverage to support your well-being.
401(k) with Employer Matching
– Plan for your future with company-supported savings.
Generous PTO Accrual
– Enjoy paid time off that grows with your tenure.
11 Paid Company Holidays
– Extra time to relax and recharge.
Opportunities for Growth
– Be part of a company that invests in your professional development.
Collaborative & Supportive Team
– Work in a dynamic, fast-growing environment where your contributions matter.
Pay Rate: $25–$27 per hour with additional commission potential
Equal Employment Opportunity Statement MeterNet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr