Client Service Director
Kestra Holdings, Tempe, AZ, United States
Rio 2100, 63 S Rockford Drive, Tempe, Arizona, United States of America
Job Description Posted Thursday, March 19, 2026 at 8:00 AM
Kestra Financial is a wealth management platform dedicated to empowering independent financial professionals—including traditional and hybrid RIAs—to grow their businesses and deliver exceptional client service. We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor‑focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients.
Lead with Purpose. Partner with Impact.
The Client Service Director is a senior individual contributor role within our Client Service team, responsible for delivering exceptional service experience to a defined group of financial advisors.
This role blends relationship management, operational expertise and follow‑through, and cross‑functional coordination. You’ll be the key point of contact for complex service matters, owning requests from start to finish and advocating for your advisors across internal teams. While this is not a people leader role, it requires strong leadership traits: initiative, accountability, and the ability to influence outcomes across teams.
What You’ll Do
Act as a point of contact for all service‑related matters for your assigned advisor segment
Develop a deep understanding of each firm’s structure, service preferences, and long‑term goals
Own and manage escalations from intake to resolution, coordinating with internal teams to deliver timely, effective outcomes
Build strong partnerships with Business Development, Relationship Management, and internal teams to align on our client’s operational strategies and support growth and retention
Serve as the client’s internal advocate, ensuring their voice is represented in decisions and escalations are resolved with care and urgency
Respond promptly to client concerns and inquiries, ensuring the highest levels of satisfaction and retention
Proactively flag at‑risk relationships and lead cross‑functional efforts to address service gaps and retain client confidence
Analyze advisor feedback, service metrics, and operational data to identify themes and areas for improvement
Lead or contribute to cross‑functional initiatives aimed at improving advisor experience, increasing efficiency, or reducing service risk
Collaborate with peers and leadership to define best practices and implement scalable service enhancements
Support enterprise projects, platform updates, or new initiatives with a client lens, ensuring service continuity and change readiness
Bring thoughtful structure and strategy to ambiguous problems; assess root causes and propose high‑impact solutions
Partner with other service directors to maintain consistency and share best practices across the client experience
What You Bring
8+ years of experience in client service, operations, or relationship management, preferably within financial services
5+ years of experience in a leadership or client‑facing strategic role, with cross‑functional collaboration
3+ years of broker‑dealer experience
Strong understanding of brokerage, advisory, or investment products and services
Experience supporting or working closely with financial advisors is highly preferred
Familiarity with CRM systems, workflow tools, and financial platforms is a plus
Proven ability to handle escalations and/or complex client requests
Ability to build rapport and trust in a fast‑paced, professional environment
Strong process orientation with an eye towards scalability and efficiency
A proactive, solution‑oriented mindset focused on delivering value to clients
Problem solving and decision making skills with attention to process and risk
Certificates, Licenses, Registrations
SIE
Series 7 License Required
Series 24 Preferred
Internal Application Policy Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.
Benefits to support you
Competitive pay and benefits with a large employer (over 1600 employees nationwide)
401(k), health insurance, and a competitive benefits package
Work in a supportive, collaborative environment committed to professional excellence
Help clients navigate meaningful financial decisions with confidence
Opportunities for training, development, and long‑term growth within the firm
Kestra Values Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: Serve, Make it Happen, and One team.
Lead with purpose. Apply now and help shape the future of Kestra.
Disclosure
You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance, and experience for evaluation for your potential employment.
It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.
Rio 2100, 63 S Rockford Drive, Tempe, Arizona, United States of America
#J-18808-Ljbffr
Job Description Posted Thursday, March 19, 2026 at 8:00 AM
Kestra Financial is a wealth management platform dedicated to empowering independent financial professionals—including traditional and hybrid RIAs—to grow their businesses and deliver exceptional client service. We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor‑focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients.
Lead with Purpose. Partner with Impact.
The Client Service Director is a senior individual contributor role within our Client Service team, responsible for delivering exceptional service experience to a defined group of financial advisors.
This role blends relationship management, operational expertise and follow‑through, and cross‑functional coordination. You’ll be the key point of contact for complex service matters, owning requests from start to finish and advocating for your advisors across internal teams. While this is not a people leader role, it requires strong leadership traits: initiative, accountability, and the ability to influence outcomes across teams.
What You’ll Do
Act as a point of contact for all service‑related matters for your assigned advisor segment
Develop a deep understanding of each firm’s structure, service preferences, and long‑term goals
Own and manage escalations from intake to resolution, coordinating with internal teams to deliver timely, effective outcomes
Build strong partnerships with Business Development, Relationship Management, and internal teams to align on our client’s operational strategies and support growth and retention
Serve as the client’s internal advocate, ensuring their voice is represented in decisions and escalations are resolved with care and urgency
Respond promptly to client concerns and inquiries, ensuring the highest levels of satisfaction and retention
Proactively flag at‑risk relationships and lead cross‑functional efforts to address service gaps and retain client confidence
Analyze advisor feedback, service metrics, and operational data to identify themes and areas for improvement
Lead or contribute to cross‑functional initiatives aimed at improving advisor experience, increasing efficiency, or reducing service risk
Collaborate with peers and leadership to define best practices and implement scalable service enhancements
Support enterprise projects, platform updates, or new initiatives with a client lens, ensuring service continuity and change readiness
Bring thoughtful structure and strategy to ambiguous problems; assess root causes and propose high‑impact solutions
Partner with other service directors to maintain consistency and share best practices across the client experience
What You Bring
8+ years of experience in client service, operations, or relationship management, preferably within financial services
5+ years of experience in a leadership or client‑facing strategic role, with cross‑functional collaboration
3+ years of broker‑dealer experience
Strong understanding of brokerage, advisory, or investment products and services
Experience supporting or working closely with financial advisors is highly preferred
Familiarity with CRM systems, workflow tools, and financial platforms is a plus
Proven ability to handle escalations and/or complex client requests
Ability to build rapport and trust in a fast‑paced, professional environment
Strong process orientation with an eye towards scalability and efficiency
A proactive, solution‑oriented mindset focused on delivering value to clients
Problem solving and decision making skills with attention to process and risk
Certificates, Licenses, Registrations
SIE
Series 7 License Required
Series 24 Preferred
Internal Application Policy Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.
Benefits to support you
Competitive pay and benefits with a large employer (over 1600 employees nationwide)
401(k), health insurance, and a competitive benefits package
Work in a supportive, collaborative environment committed to professional excellence
Help clients navigate meaningful financial decisions with confidence
Opportunities for training, development, and long‑term growth within the firm
Kestra Values Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: Serve, Make it Happen, and One team.
Lead with purpose. Apply now and help shape the future of Kestra.
Disclosure
You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance, and experience for evaluation for your potential employment.
It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.
Rio 2100, 63 S Rockford Drive, Tempe, Arizona, United States of America
#J-18808-Ljbffr