Membership Director
The National Council of Young Men’s Christian Associations of the United States of America, Newton, KS, United States
JOB RESPONSIBILITIES
Staff Development:
Ensuring all staff are performing and providing exceptional service and work well as a team during that shift
Ensuring all staff are dressed appropriately for their program area as stated in the Employee Handbook
Monitoring number of staff in each program area (ratios are met), and sending staff home if over‑staffed
Communicating in writing with professional staff on issues relating to staff concerns on weekends and in the evenings
Ensuring all membership staff are present and working appropriately
Providing audits of lifeguards using Redwoods checklists
Program Operations:
Conducting regular and frequent walk‑throughs throughout work shift
Effectively communicating the mission, vision, and values of the Wichita YMCA
Ensuring all services comply with YMCA standards and methods of operation
Monitoring and evaluating delivery and effectiveness of member services and continually striving to attain the highest possible level of quality
Ensuring proper implementation of front desk procedures
Having comprehensive knowledge of association‑wide programs, as needed for the education of Member Service staff
Ensuring all membership and program information is tactfully displayed and available
Being accessible and visible to staff and members
Report all member and community inquiries and concerns to supervisor at the end of daily shift so a response can be given within 24 hours
Completing and submit the required MOD report at the end of each work shift
Fiscal Management:
Producing effective and efficient staff schedules within set payroll budget parameters
Strong Community Campaign/Financial Development:
Providing leadership for assigned aspects of Strong Community Campaign, special events, and other fund development to ensure fundraising goals are met
Facilities:
Maintaining complete familiarity with all risk management procedures and policies
Maintaining front desk area in an orderly, clean, and safe condition
Other:
Communicating information promptly to all branch leadership and departmental staff
Attending applicable training and conferences to further professional development
All other duties as assigned
EFFECT ON END RESULT Providing leadership and management to ensure a safe facility, high performing staff, and full engagement with members and program participants.
Education/Experience Requirements
Minimum age of 21
Minimum of two years customer service experience
Minimum one‑year supervisory experience
Job Requirements
Commitment to the YMCA mission, vision, and values
Must attend New Employee Orientation within 30 days of hire
Complete CPR/AED, First Aid, O2, Listen First Workshop, and Membership Training in accordance with Conditions of Employment
Learn Membership related functionality in member software
Learn all emergency procedures and action plans for the branch
Understand and abide by all policies and procedures as set forth by the association
Work a schedule that reflects the needs of the branch; including evenings and weekends
#J-18808-Ljbffr
Ensuring all staff are performing and providing exceptional service and work well as a team during that shift
Ensuring all staff are dressed appropriately for their program area as stated in the Employee Handbook
Monitoring number of staff in each program area (ratios are met), and sending staff home if over‑staffed
Communicating in writing with professional staff on issues relating to staff concerns on weekends and in the evenings
Ensuring all membership staff are present and working appropriately
Providing audits of lifeguards using Redwoods checklists
Program Operations:
Conducting regular and frequent walk‑throughs throughout work shift
Effectively communicating the mission, vision, and values of the Wichita YMCA
Ensuring all services comply with YMCA standards and methods of operation
Monitoring and evaluating delivery and effectiveness of member services and continually striving to attain the highest possible level of quality
Ensuring proper implementation of front desk procedures
Having comprehensive knowledge of association‑wide programs, as needed for the education of Member Service staff
Ensuring all membership and program information is tactfully displayed and available
Being accessible and visible to staff and members
Report all member and community inquiries and concerns to supervisor at the end of daily shift so a response can be given within 24 hours
Completing and submit the required MOD report at the end of each work shift
Fiscal Management:
Producing effective and efficient staff schedules within set payroll budget parameters
Strong Community Campaign/Financial Development:
Providing leadership for assigned aspects of Strong Community Campaign, special events, and other fund development to ensure fundraising goals are met
Facilities:
Maintaining complete familiarity with all risk management procedures and policies
Maintaining front desk area in an orderly, clean, and safe condition
Other:
Communicating information promptly to all branch leadership and departmental staff
Attending applicable training and conferences to further professional development
All other duties as assigned
EFFECT ON END RESULT Providing leadership and management to ensure a safe facility, high performing staff, and full engagement with members and program participants.
Education/Experience Requirements
Minimum age of 21
Minimum of two years customer service experience
Minimum one‑year supervisory experience
Job Requirements
Commitment to the YMCA mission, vision, and values
Must attend New Employee Orientation within 30 days of hire
Complete CPR/AED, First Aid, O2, Listen First Workshop, and Membership Training in accordance with Conditions of Employment
Learn Membership related functionality in member software
Learn all emergency procedures and action plans for the branch
Understand and abide by all policies and procedures as set forth by the association
Work a schedule that reflects the needs of the branch; including evenings and weekends
#J-18808-Ljbffr