Senior Client Success Manager- Activation (P3225) New Cincinnati, OH; Chicago, I
84.51° Centre, Cincinnati, OH, United States
Senior Client Success Manager- Activation (P3225)
Cincinnati, OH; Chicago, IL
84.51° is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experiences for shoppers across the path to purchase.
Powered by cutting‑edge science, we utilize first‑party retail data from more than 62 million U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer‑centric journey using 84.51° Insights, 84.51° Loyalty Marketing and our retail media advertising solution, Kroger Precision Marketing.
84.51° follows a 5‑day in‑office work schedule to support collaboration, alignment, and team connection.
Join us at 84.51°!
In the Client Success Manager – Activation role, you will support management of client accounts, execution & pacing. You will provide both Media & Incentives platform & execution domain expertise. You must be comfortable working in a fast‑paced and evolving environment, have a high standard for quality and strive to ‘wow’ your clients and partners.
Responsibilities
Supports aligned client success partners within pod on developing strong client relationships & understanding of overarching client goals. Eventual goal to manage 1-3 small/growth accounts.
Delivering accurate and timely audience sizing
Assist with campaign intake and campaign tracking.
Responsible for reporting, pacing, and review of wrap reports.
Bring forward ideas for campaigns & workflow processes
Working effectively with cross functional team to execute against client campaigns. This includes Sales, Campaign Operations, Creative, Product Strategy, and Data Scientists
Ability to work independently to ensure success of high volume of campaigns executed, while also agile to successfully work with a cross-functional team.
IO/brief management; support clients as invoicing/billing questions arise.Provide clients system access & owning new client setup
Qualifications, Skills, and Experience
Bachelor's degree B.A./B.S or equivalent work experience
Strong attention to details and project management skills
Analytical acumen to make decisions
Technical acumen to leverage key tools in a timely and accurate manner
Strong interpersonal skills and ability to work cross-functionally
Excellent communication, presentation and interpersonal skills
Pay Transparency and Benefits
The stated salary range represents the entire span applicable across all geographic markets from lowest to highest. Actual salary offers will be determined by multiple factors including but not limited to geographic location, relevant experience, knowledge, skills, other job‑related qualifications, and alignment with market data and cost of labor. In addition to salary, this position is also eligible for variable compensation.
Below is a list of some of the benefits we offer our associates:
Health: Medical with competitive plan designs and support for self‑care, wellness and mental health. Dental with in‑network and out‑of‑network benefit. Vision with in‑network and out‑of‑network benefit.
Wealth: 401(k) with Roth option and matching contribution. Health Savings Account with matching contribution (requires participation in qualifying medical plan). AD&D and supplemental insurance options to help ensure additional protection for you.
Happiness: Paid time off with flexibility to meet your life needs, including 5 weeks of vacation time, 7 health and wellness days, 3 floating holidays, as well as 6 company‑paid holidays per year. Paid leave for maternity, paternity and family care instances.
Pay Range: $78,000 - $120,000 USD
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84.51° is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experiences for shoppers across the path to purchase.
Powered by cutting‑edge science, we utilize first‑party retail data from more than 62 million U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer‑centric journey using 84.51° Insights, 84.51° Loyalty Marketing and our retail media advertising solution, Kroger Precision Marketing.
84.51° follows a 5‑day in‑office work schedule to support collaboration, alignment, and team connection.
Join us at 84.51°!
In the Client Success Manager – Activation role, you will support management of client accounts, execution & pacing. You will provide both Media & Incentives platform & execution domain expertise. You must be comfortable working in a fast‑paced and evolving environment, have a high standard for quality and strive to ‘wow’ your clients and partners.
Responsibilities
Supports aligned client success partners within pod on developing strong client relationships & understanding of overarching client goals. Eventual goal to manage 1-3 small/growth accounts.
Delivering accurate and timely audience sizing
Assist with campaign intake and campaign tracking.
Responsible for reporting, pacing, and review of wrap reports.
Bring forward ideas for campaigns & workflow processes
Working effectively with cross functional team to execute against client campaigns. This includes Sales, Campaign Operations, Creative, Product Strategy, and Data Scientists
Ability to work independently to ensure success of high volume of campaigns executed, while also agile to successfully work with a cross-functional team.
IO/brief management; support clients as invoicing/billing questions arise.Provide clients system access & owning new client setup
Qualifications, Skills, and Experience
Bachelor's degree B.A./B.S or equivalent work experience
Strong attention to details and project management skills
Analytical acumen to make decisions
Technical acumen to leverage key tools in a timely and accurate manner
Strong interpersonal skills and ability to work cross-functionally
Excellent communication, presentation and interpersonal skills
Pay Transparency and Benefits
The stated salary range represents the entire span applicable across all geographic markets from lowest to highest. Actual salary offers will be determined by multiple factors including but not limited to geographic location, relevant experience, knowledge, skills, other job‑related qualifications, and alignment with market data and cost of labor. In addition to salary, this position is also eligible for variable compensation.
Below is a list of some of the benefits we offer our associates:
Health: Medical with competitive plan designs and support for self‑care, wellness and mental health. Dental with in‑network and out‑of‑network benefit. Vision with in‑network and out‑of‑network benefit.
Wealth: 401(k) with Roth option and matching contribution. Health Savings Account with matching contribution (requires participation in qualifying medical plan). AD&D and supplemental insurance options to help ensure additional protection for you.
Happiness: Paid time off with flexibility to meet your life needs, including 5 weeks of vacation time, 7 health and wellness days, 3 floating holidays, as well as 6 company‑paid holidays per year. Paid leave for maternity, paternity and family care instances.
Pay Range: $78,000 - $120,000 USD
#J-18808-Ljbffr