Aftersales Advisor Omoda Jaecoo
Fish Brothers Ltd Swindon, Brothers, OR, United States
Location: Fish Brothers Omoda Jaecoo – Working hours: 40 hrs per week plus Saturday mornings on a rota as overtime.
Benefits
23-27 days holiday plus bank holidays & birthday leave
Pension Contribution Matching
Life Assurance
Health Cash Plan
Enhanced Maternity and Paternity Pay
Referral Bonuses
Salary Sacrifice Nursery & Cycle to Work
Salary: £29,000
Closing Date: 31/03/2026
At Fish Brothers, we’ve been helping the people of Swindon with their motoring needs for more than 75 years. As a multi-franchise dealer group, we’re proud of our strong reputation, but it’s our people who make the real difference. We believe in creating a supportive and rewarding workplace where talent can thrive, and where going the extra mile for our customers comes naturally. Many of our team have built long and successful careers with us — and now we’re looking for the next person to join our journey.
We are recruiting for an Aftersales Advisor, to join our new Omoda Jaecoo Service Department, working 40 hours Monday‑Friday and Saturday mornings on a rota basis.
What You Will Be Doing
Book customer vehicles in for maintenance and/or repairs, liaising with workshop team to schedule workload.
Meet customers on arrival and provide them with a seamless service from drop off to vehicle handover.
Update customers with progress on their vehicle, authorise additional work and make follow‑up calls.
Liaise with the workshop and sales departments to ensure customers’ vehicles are ready on time.
Order and pick parts and control parts stock.
Knowledge, Skills, Experience and Attributes Required
Be able to sell the benefits and build value.
Have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with customers.
A well‑presented individual with a desire, attitude and character to succeed.
Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
Good organisation and administrative skills, knowledge of dealer management systems and Microsoft Office.
Car dealership experience is preferred but not essential as full training will be provided.
Please note that this job advert will close as soon as sufficient applications have been received. If you are interested in applying, please apply as soon as possible. Due to the number of applications we receive we do not respond to applications unless we wish to progress with your application.
Diversity, Equity & Inclusion At Fish Brothers, we are committed to building a diverse and inclusive workplace that reflects the customers we serve and the community we’re part of. We believe that everyone, regardless of background, identity, or experience, should feel valued, respected, and empowered to thrive.
We welcome applications from all qualified candidates, and we encourage people from underrepresented backgrounds to apply — including, but not limited to, women, people from Black, Asian and minority ethnic communities, LGBTQ+ individuals, people with disabilities, and veterans.
If you require any reasonable adjustments during the recruitment process, please let us know — we’ll do our best to accommodate your needs.
#J-18808-Ljbffr
Benefits
23-27 days holiday plus bank holidays & birthday leave
Pension Contribution Matching
Life Assurance
Health Cash Plan
Enhanced Maternity and Paternity Pay
Referral Bonuses
Salary Sacrifice Nursery & Cycle to Work
Salary: £29,000
Closing Date: 31/03/2026
At Fish Brothers, we’ve been helping the people of Swindon with their motoring needs for more than 75 years. As a multi-franchise dealer group, we’re proud of our strong reputation, but it’s our people who make the real difference. We believe in creating a supportive and rewarding workplace where talent can thrive, and where going the extra mile for our customers comes naturally. Many of our team have built long and successful careers with us — and now we’re looking for the next person to join our journey.
We are recruiting for an Aftersales Advisor, to join our new Omoda Jaecoo Service Department, working 40 hours Monday‑Friday and Saturday mornings on a rota basis.
What You Will Be Doing
Book customer vehicles in for maintenance and/or repairs, liaising with workshop team to schedule workload.
Meet customers on arrival and provide them with a seamless service from drop off to vehicle handover.
Update customers with progress on their vehicle, authorise additional work and make follow‑up calls.
Liaise with the workshop and sales departments to ensure customers’ vehicles are ready on time.
Order and pick parts and control parts stock.
Knowledge, Skills, Experience and Attributes Required
Be able to sell the benefits and build value.
Have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with customers.
A well‑presented individual with a desire, attitude and character to succeed.
Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
Good organisation and administrative skills, knowledge of dealer management systems and Microsoft Office.
Car dealership experience is preferred but not essential as full training will be provided.
Please note that this job advert will close as soon as sufficient applications have been received. If you are interested in applying, please apply as soon as possible. Due to the number of applications we receive we do not respond to applications unless we wish to progress with your application.
Diversity, Equity & Inclusion At Fish Brothers, we are committed to building a diverse and inclusive workplace that reflects the customers we serve and the community we’re part of. We believe that everyone, regardless of background, identity, or experience, should feel valued, respected, and empowered to thrive.
We welcome applications from all qualified candidates, and we encourage people from underrepresented backgrounds to apply — including, but not limited to, women, people from Black, Asian and minority ethnic communities, LGBTQ+ individuals, people with disabilities, and veterans.
If you require any reasonable adjustments during the recruitment process, please let us know — we’ll do our best to accommodate your needs.
#J-18808-Ljbffr