Insurance Agent
Pumpkin, Columbus, OH, United States
Established in 2021,
Independence Pet Holdings
is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well‐being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi‑brand and omni‑channel approach include our own insurance carrier, insurance brands and partner brands.
Pumpkin
is seeking a
Hybrid Insurance Agent
in the
Columbus, Ohio
area who will report to the Supervisor, Customer Care. The Hybrid Insurance Agent will be responsible for researching and responding to insurance and non‑insurance customer service inquiries over phone, email, text, chat, and social media. The Hybrid Insurance Agent will also play a key role in processing new customer enrollments, claims and fulfillment tasks. The ideal candidate is friendly, motivated, and always looking for new ways to provide an exceptional experience.
Job Location: Hybrid -
2 days per week
in our Columbus, OH office
Shift: 9:00am-5:30pm EST
Main Responsibilities:
Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner
Uses problem‑solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers
Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception
Answer customer questions and provide insurance and non‑insurance related information
Educate customers on our full product offerings and take the initiative to help them buy additional coverage
Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies
Use ticketing software, back office software, and other digital tools to manage and track performance
Data entry for the above tasks
Other duties as assigned
Basic Qualifications:
Prior experience in customer service role involving a high degree of customer interface
Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.)
Roll‑up‑your‑sleeves mentality – does what it takes to get the job done
Excellent verbal and written skills
Administrative and computer skills
Great attention to detail with every task
Entrepreneurial interest and a passion for pets
Existing Property & Casualty Insurance License or must be willing to obtain license within 45 days of employment
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
Basic Life Insurance at no cost to the employee
Company paid short‑term and long‑term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company‑wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Group Pet Insurance
On the job training and skills development
#J-18808-Ljbffr
Independence Pet Holdings
is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well‐being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi‑brand and omni‑channel approach include our own insurance carrier, insurance brands and partner brands.
Pumpkin
is seeking a
Hybrid Insurance Agent
in the
Columbus, Ohio
area who will report to the Supervisor, Customer Care. The Hybrid Insurance Agent will be responsible for researching and responding to insurance and non‑insurance customer service inquiries over phone, email, text, chat, and social media. The Hybrid Insurance Agent will also play a key role in processing new customer enrollments, claims and fulfillment tasks. The ideal candidate is friendly, motivated, and always looking for new ways to provide an exceptional experience.
Job Location: Hybrid -
2 days per week
in our Columbus, OH office
Shift: 9:00am-5:30pm EST
Main Responsibilities:
Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner
Uses problem‑solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers
Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception
Answer customer questions and provide insurance and non‑insurance related information
Educate customers on our full product offerings and take the initiative to help them buy additional coverage
Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies
Use ticketing software, back office software, and other digital tools to manage and track performance
Data entry for the above tasks
Other duties as assigned
Basic Qualifications:
Prior experience in customer service role involving a high degree of customer interface
Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.)
Roll‑up‑your‑sleeves mentality – does what it takes to get the job done
Excellent verbal and written skills
Administrative and computer skills
Great attention to detail with every task
Entrepreneurial interest and a passion for pets
Existing Property & Casualty Insurance License or must be willing to obtain license within 45 days of employment
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
Basic Life Insurance at no cost to the employee
Company paid short‑term and long‑term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company‑wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Group Pet Insurance
On the job training and skills development
#J-18808-Ljbffr