Customer Service Representative (Customer Service Rep)

Handle inbound calls by asking probing questions to uncover sales and service opportunities Evaluate sales methods and company programs to meet current customer needs and develop potential business leads Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up Handle each call with a high level of professionalism, warmth and eagerness Possess a working knowledge of all ThompsonGas products and service offerings Hold a thorough understanding of policies and procedures related to safety, product delivery and service Provide timely and accurate information on customer orderstatus Lead outbound calling operations in effort to collect from past duecustomers Enter and update customer account information in CARGAS and MPXsystems Process billing payments for walk-incustomers Responsible for processing driver daily paperwork

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