Representative, Sr Customer Service
McLane Company, Inc., Newnan, GA, United States
Take your career further with McLane!
The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide.
Job Overview The Sr. Customer Service Representative is responsible for achieving customer satisfaction with accurate, timely, and consistent information, and for offering effective solutions to both internal and external customer issues. This position provides reliable communications to customers, resulting in strong business relationships. This role also handles more complex customers and situations, and escalates cases from other Customer Service Representatives for resolution.
Benefits You Can Count On
Pay rate: $18.28 to $23.75
Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA, and company‑paid life insurance
Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days
401(k) Profit Sharing Plan after 90 days
Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more
What You’ll Do as a Sr. Customer Service Representative
Monitor customer reporting; communicate critical issues and handle wider scope of customers and complex customer situations
Manage customer requests for assistance, information, and issue resolution. Handle escalated calls from other teammates
Provide accurate and consistent responses to customer concerns and questions. Take immediate action to ensure customer needs are met
Maintain regular communication with customers and customer service teammates
Train teammates on customer service tools and applications
Assist manager with written procedures and training of new CSRs
Maintain customer files
Perform other duties as needed or assigned by supervisor
Qualifications
High School Diploma or GED
4 or more years of McLane customer service experience
Ability to type 45 wpm and perform 10‑key by touch
Excellent verbal and written communication skills, and organization and planning skills
Experience with Microsoft office applications and proficiency in using Excel
Ability to prioritize pending tasks in a logical manner
Ability to learn quickly, retain information, communicate effectively, and meet deadlines
Ability to make autonomous decisions that will benefit both the company and the customer
Extensive internal system knowledge, as well as an understanding of overall business structure and customer base
Reading, writing, and understanding English at a level sufficient to perform job‑related tasks effectively and safely
Fit the Following? We want you here!
Teamwork oriented
Organized
Problem solver
Detail‑oriented
About Us We’ve been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e‑commerce industries. We look to the future and are ready to continue making industry‑defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people‑centered culture.
Additional Information Candidates may be subject to a background check and drug screen, in accordance with applicable laws.
All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/
Primary Location United States‑Georgia‑Newnan
Work Locations DC Newnan
Business Unit FS678
Job Customer Service
Schedule Full-time
Shift 1st - Day
Employee Status Regular
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Job Overview The Sr. Customer Service Representative is responsible for achieving customer satisfaction with accurate, timely, and consistent information, and for offering effective solutions to both internal and external customer issues. This position provides reliable communications to customers, resulting in strong business relationships. This role also handles more complex customers and situations, and escalates cases from other Customer Service Representatives for resolution.
Benefits You Can Count On
Pay rate: $18.28 to $23.75
Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA, and company‑paid life insurance
Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days
401(k) Profit Sharing Plan after 90 days
Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more
What You’ll Do as a Sr. Customer Service Representative
Monitor customer reporting; communicate critical issues and handle wider scope of customers and complex customer situations
Manage customer requests for assistance, information, and issue resolution. Handle escalated calls from other teammates
Provide accurate and consistent responses to customer concerns and questions. Take immediate action to ensure customer needs are met
Maintain regular communication with customers and customer service teammates
Train teammates on customer service tools and applications
Assist manager with written procedures and training of new CSRs
Maintain customer files
Perform other duties as needed or assigned by supervisor
Qualifications
High School Diploma or GED
4 or more years of McLane customer service experience
Ability to type 45 wpm and perform 10‑key by touch
Excellent verbal and written communication skills, and organization and planning skills
Experience with Microsoft office applications and proficiency in using Excel
Ability to prioritize pending tasks in a logical manner
Ability to learn quickly, retain information, communicate effectively, and meet deadlines
Ability to make autonomous decisions that will benefit both the company and the customer
Extensive internal system knowledge, as well as an understanding of overall business structure and customer base
Reading, writing, and understanding English at a level sufficient to perform job‑related tasks effectively and safely
Fit the Following? We want you here!
Teamwork oriented
Organized
Problem solver
Detail‑oriented
About Us We’ve been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e‑commerce industries. We look to the future and are ready to continue making industry‑defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people‑centered culture.
Additional Information Candidates may be subject to a background check and drug screen, in accordance with applicable laws.
All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/
Primary Location United States‑Georgia‑Newnan
Work Locations DC Newnan
Business Unit FS678
Job Customer Service
Schedule Full-time
Shift 1st - Day
Employee Status Regular
#J-18808-Ljbffr