Alliance Service Representative I
Border States, Rapid City, SD, United States
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work.
Location:
Rapid City, SD
Application Deadline:
February 5, 2026
Job Summary:
Supports the day-to-day operations of the Customer Service team in obtaining and processing orders and providing a high level of service to our Alliance customers. Receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues.
Responsibilities
Receives and enters orders in an accurate and timely manner.
Processes EDI orders.
Provides price quotes to customers for existing bill of materials.
Provides consistent and timely follow-up on customer inquiries and order status.
Secures pricing from vendors, coordinates deliveries, processes returns and expedites deliveries when necessary.
Utilizes product knowledge to provide service to the customer.
Loads and maintains customer part numbers in the CMIR.
Adheres to customer product standards.
Assists and maintains relationships with customers and suppliers.
Runs daily reports and resolves customer and order issues.
Assists customers with billing issues.
Assists with Emergency Response orders.
Non‑essential Functions
Attends sales meetings and participates in training programs as required.
May assist with sales meetings and trade shows as needed.
Participates in the implementation and success of marketing plans and strategies.
Performs other duties as assigned by supervisor or other designate.
Qualifications
Two‑year business/trade degree preferred or the equivalent in work experience.
Strong knowledge of electrical products and systems preferred.
Technical ability to understand electrical systems.
2+ years of prior electrical distribution experience preferred.
Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, and Email.
Working knowledge of SAP software preferred.
Skills and Abilities
Excellent customer service skills include being competent, accurate, responsive and engaged.
Excellent interpersonal, written and verbal communication, reading, and customer service skills.
Ability to effectively plan and organize.
Physical Requirements Frequency at which you would carry/lift in a typical day:
Occasionally 0 - 33%
Frequently 34 - 66%
Continuously 67 - 100%
Lift from Waist:
10 to 25 lbs. – Not at all
26 to 50 lbs. – Not at all
51 to 75 lbs. – Not at all
75 to 100 lbs. – Not at all
100+ lbs. – Not at all
Lift from Floor:
10 to 25 lbs. – Frequently
26 to 50 lbs. – Frequently
51 to 75 lbs. – Not at all
75 to 100 lbs. – Not at all
100+ lbs. – Not at all
Carried for Distance:
10 to 25 lbs. – Not at all
26 to 50 lbs. – Not at all
51 to 75 lbs. – Not at all
75 to 100 lbs. – Not at all
100+ lbs. – Not at all
Physical Activity
Sitting
(continuous) – Continuously
Standing
– Frequently
Walking
– Frequently
Bending/stooping
– Occasionally
Crawling
– Not at all
Climbing/Walking Stairs
– Frequently
Reaching
– Frequently
Crouching/squatting
– Occasionally
Kneeling
– Occasionally
Balancing
– Occasionally
Repetitive motion
– Continuously
Pivoting
– Occasionally
Pushing/Pulling
– Occasionally
Grasping
– Continuously
Fingering
– Continuously
Talking
– Continuously
Driving
– Occasionally
Desk work
– Continuously
Use of a computer
– Continuously
Use of a telephone
– Continuously
Hearing
– Continuously
Exposure to adverse weather & temperature conditions
– Not at all
Travel
– Occasionally
Additional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.
Our History Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee‑owners are second to none in delivering top‑notch customer service and in demonstrating extraordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee‑owned company. Employee‑ownership is a significant part of our culture and our success stems from the dedication of our employee‑owners. We practice open‑book management and our employee‑owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee‑owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee‑owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.
Values As a Border States employee‑owner, you're responsible for living our mission, service philosophy and service standards.
Our Purpose We believe unstoppable businesses shouldn't go it alone. We are owners – of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.
Service Philosophy We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.
Service Standards Border States employee‑owners are competent, accurate, responsive, and engaged.
Your Career Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?
Benefits
Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee‑owners upon the achievement of branch and company goals.
Equal Opportunity For All It's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee‑owners and will always be an equal opportunity employer.
Drug‑Free / Smoke‑Free Workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre‑employment screenings:
Criminal background check (required for all positions)
Motor Vehicle Record (MVR) check (required for positions involving driving)
Drug testing
The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.
#J-18808-Ljbffr
Location:
Rapid City, SD
Application Deadline:
February 5, 2026
Job Summary:
Supports the day-to-day operations of the Customer Service team in obtaining and processing orders and providing a high level of service to our Alliance customers. Receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues.
Responsibilities
Receives and enters orders in an accurate and timely manner.
Processes EDI orders.
Provides price quotes to customers for existing bill of materials.
Provides consistent and timely follow-up on customer inquiries and order status.
Secures pricing from vendors, coordinates deliveries, processes returns and expedites deliveries when necessary.
Utilizes product knowledge to provide service to the customer.
Loads and maintains customer part numbers in the CMIR.
Adheres to customer product standards.
Assists and maintains relationships with customers and suppliers.
Runs daily reports and resolves customer and order issues.
Assists customers with billing issues.
Assists with Emergency Response orders.
Non‑essential Functions
Attends sales meetings and participates in training programs as required.
May assist with sales meetings and trade shows as needed.
Participates in the implementation and success of marketing plans and strategies.
Performs other duties as assigned by supervisor or other designate.
Qualifications
Two‑year business/trade degree preferred or the equivalent in work experience.
Strong knowledge of electrical products and systems preferred.
Technical ability to understand electrical systems.
2+ years of prior electrical distribution experience preferred.
Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, and Email.
Working knowledge of SAP software preferred.
Skills and Abilities
Excellent customer service skills include being competent, accurate, responsive and engaged.
Excellent interpersonal, written and verbal communication, reading, and customer service skills.
Ability to effectively plan and organize.
Physical Requirements Frequency at which you would carry/lift in a typical day:
Occasionally 0 - 33%
Frequently 34 - 66%
Continuously 67 - 100%
Lift from Waist:
10 to 25 lbs. – Not at all
26 to 50 lbs. – Not at all
51 to 75 lbs. – Not at all
75 to 100 lbs. – Not at all
100+ lbs. – Not at all
Lift from Floor:
10 to 25 lbs. – Frequently
26 to 50 lbs. – Frequently
51 to 75 lbs. – Not at all
75 to 100 lbs. – Not at all
100+ lbs. – Not at all
Carried for Distance:
10 to 25 lbs. – Not at all
26 to 50 lbs. – Not at all
51 to 75 lbs. – Not at all
75 to 100 lbs. – Not at all
100+ lbs. – Not at all
Physical Activity
Sitting
(continuous) – Continuously
Standing
– Frequently
Walking
– Frequently
Bending/stooping
– Occasionally
Crawling
– Not at all
Climbing/Walking Stairs
– Frequently
Reaching
– Frequently
Crouching/squatting
– Occasionally
Kneeling
– Occasionally
Balancing
– Occasionally
Repetitive motion
– Continuously
Pivoting
– Occasionally
Pushing/Pulling
– Occasionally
Grasping
– Continuously
Fingering
– Continuously
Talking
– Continuously
Driving
– Occasionally
Desk work
– Continuously
Use of a computer
– Continuously
Use of a telephone
– Continuously
Hearing
– Continuously
Exposure to adverse weather & temperature conditions
– Not at all
Travel
– Occasionally
Additional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.
Our History Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee‑owners are second to none in delivering top‑notch customer service and in demonstrating extraordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee‑owned company. Employee‑ownership is a significant part of our culture and our success stems from the dedication of our employee‑owners. We practice open‑book management and our employee‑owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee‑owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee‑owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.
Values As a Border States employee‑owner, you're responsible for living our mission, service philosophy and service standards.
Our Purpose We believe unstoppable businesses shouldn't go it alone. We are owners – of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.
Service Philosophy We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.
Service Standards Border States employee‑owners are competent, accurate, responsive, and engaged.
Your Career Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?
Benefits
Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee‑owners upon the achievement of branch and company goals.
Equal Opportunity For All It's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee‑owners and will always be an equal opportunity employer.
Drug‑Free / Smoke‑Free Workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre‑employment screenings:
Criminal background check (required for all positions)
Motor Vehicle Record (MVR) check (required for positions involving driving)
Drug testing
The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.
#J-18808-Ljbffr