Sales and Marketing Representative
SERVPRO Team Friermuth, Kennewick, WA, United States
Benefits
401(k)
401(k) matching
Competitive salary
Dental insurance (Available day 1)
Employee discounts
Health insurance (Available day 1, 5 plans)
Opportunity for advancement
Paid time off (1 week paid vacation, 6 paid holidays after 90 days)
Training & development
Vision insurance (Available day 1)
Wellness resources
Health savings account
Paid sick leave
Employee referral program
Career path planning and training
Employee recognition programs
If you’re energized by building relationships, enjoy being out in the community, and want a role where your effort directly drives results, this is a fun, rewarding, and challenging opportunity. As a Sales & Marketing Representative (SMR), you are the face of SERVPRO in the market—connecting with clients, opening doors, and helping businesses and property owners recover when it matters most.
Why This Role Is Exciting
People-first, relationship-driven work – You’ll spend your days meeting business owners, property managers, insurance professionals, and community leaders.
Visible impact – Your work directly contributes to growth, customer trust, and rapid response when emergencies occur.
Professional growth – Ongoing coaching, training, and development in sales, marketing, and the restoration industry.
Our Team Culture & Core Values Heart & Hustle – Give Your Best
We show up prepared, motivated, and ready to put in the work. This role rewards effort, consistency, and a positive attitude.
Accountability – Own the Outcome
We take responsibility for our actions, follow through on commitments, and measure success by results—not excuses.
Alignment – One Team. One Mission. Zero Excuses. Teamwork Wins.
Sales, operations, and leadership work together. You are never on an island—we win as a team.
Positivity – Here to Help
We approach challenges with optimism and professionalism, especially when our clients are experiencing stressful situations.
Integrity – Do What Is Right
Trust is everything. We do the right thing for clients, partners, and each other—always.
If you want a role where culture is real, expectations are clear, and performance is recognized, you’ll feel at home here.
Role Summary The Sales & Marketing Representative is responsible for promoting and selling SERVPRO services within an assigned territory. This role focuses on growing and developing a customer base using a structured route-selling approach—identifying new prospects, strengthening existing relationships, and consistently following up to exceed sales goals. You will leverage SERVPRO’s industry-leading tools, including Key Differentiators and the Emergency Ready Program (ERP), to educate clients and position SERVPRO as their trusted restoration partner.
What You’ll Do Business Development & Sales
Build and manage a strong referral network through daily route visits and relationship-building activities.
Execute a consistent contact business development cycle and track progress.
Develop and achieve individual sales objectives aligned with company goals.
Monitor and follow up on referred jobs to ensure client satisfaction and service excellence.
Marketing, Events & Community Involvement
Coordinate and participate in client appreciation, entertainment, and networking events.
Participate in professional associations and industry networking activities.
What We’re Looking For
Minimum 2 years of business-to-business sales experience, preferably in a service-based industry.
Strong interpersonal, communication, and relationship-building skills.
Results-driven mindset with strong organization and follow-through.
Comfort using CRM systems and standard business software.
Experience in restoration, insurance, or commercial services is a plus (but not required).
Ability to successfully complete a Servpro required background check and drug screen subject to applicable law.
About SERVPRO SERVPRO is a trusted leader in cleanup and restoration services, helping homes and businesses recover from fire, water, mold, and other disasters. Each SERVPRO franchise is independently owned and operated, combining the strength of a national brand with local expertise and care.
If you enjoy connecting with people, thrive on challenge, and want a career where your work truly matters, we’d love to hear from you.
Base + Commission This position offers a base salary plus a commission structure of 1-2% on gross revenue collected from generated direct referrals.
Salary range listed refers only to the base salary portion of pay package.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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401(k)
401(k) matching
Competitive salary
Dental insurance (Available day 1)
Employee discounts
Health insurance (Available day 1, 5 plans)
Opportunity for advancement
Paid time off (1 week paid vacation, 6 paid holidays after 90 days)
Training & development
Vision insurance (Available day 1)
Wellness resources
Health savings account
Paid sick leave
Employee referral program
Career path planning and training
Employee recognition programs
If you’re energized by building relationships, enjoy being out in the community, and want a role where your effort directly drives results, this is a fun, rewarding, and challenging opportunity. As a Sales & Marketing Representative (SMR), you are the face of SERVPRO in the market—connecting with clients, opening doors, and helping businesses and property owners recover when it matters most.
Why This Role Is Exciting
People-first, relationship-driven work – You’ll spend your days meeting business owners, property managers, insurance professionals, and community leaders.
Visible impact – Your work directly contributes to growth, customer trust, and rapid response when emergencies occur.
Professional growth – Ongoing coaching, training, and development in sales, marketing, and the restoration industry.
Our Team Culture & Core Values Heart & Hustle – Give Your Best
We show up prepared, motivated, and ready to put in the work. This role rewards effort, consistency, and a positive attitude.
Accountability – Own the Outcome
We take responsibility for our actions, follow through on commitments, and measure success by results—not excuses.
Alignment – One Team. One Mission. Zero Excuses. Teamwork Wins.
Sales, operations, and leadership work together. You are never on an island—we win as a team.
Positivity – Here to Help
We approach challenges with optimism and professionalism, especially when our clients are experiencing stressful situations.
Integrity – Do What Is Right
Trust is everything. We do the right thing for clients, partners, and each other—always.
If you want a role where culture is real, expectations are clear, and performance is recognized, you’ll feel at home here.
Role Summary The Sales & Marketing Representative is responsible for promoting and selling SERVPRO services within an assigned territory. This role focuses on growing and developing a customer base using a structured route-selling approach—identifying new prospects, strengthening existing relationships, and consistently following up to exceed sales goals. You will leverage SERVPRO’s industry-leading tools, including Key Differentiators and the Emergency Ready Program (ERP), to educate clients and position SERVPRO as their trusted restoration partner.
What You’ll Do Business Development & Sales
Build and manage a strong referral network through daily route visits and relationship-building activities.
Execute a consistent contact business development cycle and track progress.
Develop and achieve individual sales objectives aligned with company goals.
Monitor and follow up on referred jobs to ensure client satisfaction and service excellence.
Marketing, Events & Community Involvement
Coordinate and participate in client appreciation, entertainment, and networking events.
Participate in professional associations and industry networking activities.
What We’re Looking For
Minimum 2 years of business-to-business sales experience, preferably in a service-based industry.
Strong interpersonal, communication, and relationship-building skills.
Results-driven mindset with strong organization and follow-through.
Comfort using CRM systems and standard business software.
Experience in restoration, insurance, or commercial services is a plus (but not required).
Ability to successfully complete a Servpro required background check and drug screen subject to applicable law.
About SERVPRO SERVPRO is a trusted leader in cleanup and restoration services, helping homes and businesses recover from fire, water, mold, and other disasters. Each SERVPRO franchise is independently owned and operated, combining the strength of a national brand with local expertise and care.
If you enjoy connecting with people, thrive on challenge, and want a career where your work truly matters, we’d love to hear from you.
Base + Commission This position offers a base salary plus a commission structure of 1-2% on gross revenue collected from generated direct referrals.
Salary range listed refers only to the base salary portion of pay package.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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