Customer Experience Representative
Enterprise, Garden City, KS, United States
Overview
Enterprise Mobility operates the Enterprise Rent‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest‑growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
Location:
2225 S. Air Service, Garden City, KS 67846
Pay:
$17.60 per hour plus bonuses
We Offer
Paid time off
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Schedule
Sunday: 12:00PM–4:00PM / Break / 8:00PM–11:00PM
Monday: 1:00PM–7:00PM / Break / 8:00PM–11:00PM
Tuesday: 9:00PM–11:00PM
Wednesday: 9:00PM–11:00PM
Thursday: 8:00AM–6:00PM / Break / 9:00PM–11:00PM
Friday: 8:00AM–6:00PM
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veteran
Qualifications
Must be at least 18 years old
High School Diploma or G.E.D. required
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Must have a valid driver's license
No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
No DWI/DUI/DWAI or other drug and/or alcohol-related convictions on driving record in past 5 years
Must be authorized to work in the United States
Must be able to work the listed schedule
Can not require work authorization sponsorship by our company for this position now or in the future.
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Location:
2225 S. Air Service, Garden City, KS 67846
Pay:
$17.60 per hour plus bonuses
We Offer
Paid time off
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Schedule
Sunday: 12:00PM–4:00PM / Break / 8:00PM–11:00PM
Monday: 1:00PM–7:00PM / Break / 8:00PM–11:00PM
Tuesday: 9:00PM–11:00PM
Wednesday: 9:00PM–11:00PM
Thursday: 8:00AM–6:00PM / Break / 9:00PM–11:00PM
Friday: 8:00AM–6:00PM
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veteran
Qualifications
Must be at least 18 years old
High School Diploma or G.E.D. required
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Must have a valid driver's license
No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
No DWI/DUI/DWAI or other drug and/or alcohol-related convictions on driving record in past 5 years
Must be authorized to work in the United States
Must be able to work the listed schedule
Can not require work authorization sponsorship by our company for this position now or in the future.
#J-18808-Ljbffr