Sales Support Engineer - Electric Power
USA Jobs, Alpharetta, GA, United States
Sales Support Engineer
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations! As a Sales Support Engineer you will provide technical and commercial sales support for Caterpillar Switchgear products. This includes assisting Outside Sales personnel and dealers with product application, and quotation support. Work on a team with other Sales Support Engineers who perform the same role for their assigned regions. The incumbent manages the completion of work assignments and coordinates closely with Outside Sales to support the dealers. Review and technically evaluate customer drawings, specifications, and RFQs to fully understand requirements and scope Develop accurate pricing and proposals in response to requests from internal sales teams and dealer partners Manage iterative quoting cycles, including multiple revisions based on customer feedback and changing requirements Support post-purchase changes by updating quotes and documentation after purchase orders are issued Receive, review, and process customer orders and purchase orders with a high level of accuracy and attention to detail Extract and interpret key technical and commercial details from customer documentation to ensure proper order execution Partner closely with internal stakeholders to move orders forward efficiently and resolve issues as they arise Identify opportunities to improve quoting, order processing, and documentation workflows Serve as a technical resource for the team, contributing to training materials and supporting overall team development Accuracy and Attention to Detail: Working knowledge and understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Technical Excellence: Working knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Analytical Thinking: Working knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Effective Communications: Working knowledge and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Problem Solving: Extensive experience and knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Background in automation and controls, with the ability to interpret technical drawings and specifications Experience within Electric Power (EP) environments or applications Prior exposure to switchgear products and related customer or project requirements Experience supporting technical quoting, pricing, or proposal development in a sales or engineering support role Strong cross-functional collaboration skills, with the ability to partner effectively across teams to support order execution This position requires the candidate to work a 5-day-a-week schedule in the office Travel up to 5% is possible Relocation is NOT available for this position Visa sponsorship is NOT available for this position Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Medical, dental, and vision benefits* Paid time off plan (Vacation, Holidays, Volunteer, etc.)* 401(k) savings plans* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Health Lifestyle Programs* Employee Assistance Program* Voluntary Benefits and Employee Discounts* Career Development* Incentive bonus* Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement These benefits also apply to part-time employees This position requires working onsite five days a week. Visa Sponsorship is not available for this position. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations! As a Sales Support Engineer you will provide technical and commercial sales support for Caterpillar Switchgear products. This includes assisting Outside Sales personnel and dealers with product application, and quotation support. Work on a team with other Sales Support Engineers who perform the same role for their assigned regions. The incumbent manages the completion of work assignments and coordinates closely with Outside Sales to support the dealers. Review and technically evaluate customer drawings, specifications, and RFQs to fully understand requirements and scope Develop accurate pricing and proposals in response to requests from internal sales teams and dealer partners Manage iterative quoting cycles, including multiple revisions based on customer feedback and changing requirements Support post-purchase changes by updating quotes and documentation after purchase orders are issued Receive, review, and process customer orders and purchase orders with a high level of accuracy and attention to detail Extract and interpret key technical and commercial details from customer documentation to ensure proper order execution Partner closely with internal stakeholders to move orders forward efficiently and resolve issues as they arise Identify opportunities to improve quoting, order processing, and documentation workflows Serve as a technical resource for the team, contributing to training materials and supporting overall team development Accuracy and Attention to Detail: Working knowledge and understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Technical Excellence: Working knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Analytical Thinking: Working knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Effective Communications: Working knowledge and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Problem Solving: Extensive experience and knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Background in automation and controls, with the ability to interpret technical drawings and specifications Experience within Electric Power (EP) environments or applications Prior exposure to switchgear products and related customer or project requirements Experience supporting technical quoting, pricing, or proposal development in a sales or engineering support role Strong cross-functional collaboration skills, with the ability to partner effectively across teams to support order execution This position requires the candidate to work a 5-day-a-week schedule in the office Travel up to 5% is possible Relocation is NOT available for this position Visa sponsorship is NOT available for this position Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Medical, dental, and vision benefits* Paid time off plan (Vacation, Holidays, Volunteer, etc.)* 401(k) savings plans* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Health Lifestyle Programs* Employee Assistance Program* Voluntary Benefits and Employee Discounts* Career Development* Incentive bonus* Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement These benefits also apply to part-time employees This position requires working onsite five days a week. Visa Sponsorship is not available for this position. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.